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Exclusive: Etihad Heathrow Terminal 4 lounge takeover by No1 Lounges confirmed

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The Etihad Airways lounge in Heathrow Terminal 4 is to become a No1 Lounges facility.  The move is imminent, with the opening date potentially as early as Saturday.

Rumours of a switch were circulating over the weekend.  Etihad contacts of mine in Abu Dhabi have now exclusively confirmed that it is going ahead.

The switch is part of Etihad’s attempts to reduce its cost base in the face of recent losses.  The Heathrow Terminal 4 lounge has already seen the Six Senses spa removed and ‘pay to enter’ options for Economy Class passengers.

More recently, the Etihad lounge in Manchester Terminal 1 was handed back to the airport.  It is now being run as a premium ‘1903’ lounge – we covered that story here.

My understanding is that the Heathrow changes will go like this:

Etihad will continue to be the core user of the lounge, with Business Class, First Class and status passengers guaranteed access

No1 Lounges will admit additional guests for cash as capacity allows

It is not clear yet if the lounge will be open for Priority Pass or Lounge Club guests, and if so whether it will be included in the list of No1 Lounges where you can pay £5 to guarantee entry

Priority Pass cardholders (free with American Express Platinum, or buy one here) already have access to the impressive two-level SkyTeam Lounge in Terminal 4.  There is little benefit in using the Etihad facility instead unless flying with them, with the lounge is literally 30 seconds from the Etihad gates.  We reviewed the SkyTeam lounge in Heathrow Terminal 4 here.

Both Priority Pass and Lounge Club (two free visits with the free American Express Preferred Rewards Gold) cardholders can also access the impressive Plaza Premium lounge in Terminal 4.  I reviewed the Plaza Premium Heathrow Terminal 4 lounge here.  To be honest, it is a nicer space than the Etihad lounge and I don’t see any reason to switch even if you can.

What do I think?

I liked the Etihad Heathrow Terminal 4 lounge – my last review is here – but it was never as good as the Qatar Airways facility.  I imagine that the waiter-service dining will go.  My biggest concern is how passengers in the First Class Apartments or even The Residence private suite will be treated, since a No1 Lounge running at full capacity is rarely a premium experience.

I think this move is disappointing and one which Etihad may, in time, regret.  It only takes a very small number of premium customers to move from Etihad to Qatar Airways or Emirates because they have a better Heathrow lounge to make the ‘savings’ from this switch disappear.

How to earn Etihad Guest miles from UK credit cards

How to earn Etihad Guest miles from UK credit cards (July 2024)

Etihad Guest does not have a UK credit card.  However, you can earn Etihad Guest miles by converting Membership Rewards points earned from selected UK American Express cards.

Cards earning Membership Rewards points include:

Membership Rewards points convert at 1:1 into Etihad Guest miles which is an attractive rate.  The cards above all earn 1 Membership Rewards point per £1 spent on your card, which converts to 1 Etihad Guest mile. The Gold card earns double points (2 per £1) on all flights you charge to it.

Comments (35)

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  • James says:

    The lounge will be known as ‘The House Lounge.’

    This isn’t going to be just taking place at LHR, I know of at least 1 other airport where it is changing to No1.

    In answer to “Who bases their travel plans on the lounge?”

    I was at a well known airline in T3 when their lounge was extended/refurbished. I cannot begin to describe the uproar from the premium passengers whilst this was ongoing. Depending on airline/route/profile, I would say a lot of people.

    • Dominic says:

      As in, another Etihad lounge? Spill the beans?

      • James says:


      • Rob says:

        We have forced Etihad into making a public statement. It does say the London lounge will be called “The House – Home of Etihad Airways and Other Leading Airlines”. It also confirmed that ALL other lounges outside Abu Dhabi will be sold off.

        • James says:

          “The airline says that other Etihad lounges around the world, beyond of its Abu Dhabi hub, could also be handed over to third-party operators, although a spokesman did not elaborate on the fate of Etihad’s lounges at Sydney, Melbourne, Paris, New York and Los Angeles.”

          For sure, Paris is going too.

          If LHR and CDG have gone, it is more than definite that SYD, MEL, JFK and LAX will go too.

  • Nigel Gates says:

    Air Malta business class passengers used to use the LHR T4 Ettihad Lounge. Dies anyone know which lounge Air Malra will be using in future?

  • Liam says:

    OT: I switched from my old Amex Gold charge card to the Gold credit card a month or so ago and have been noticing many fewer offers available to me since. Has anyone else also made that card switch and noticed the same thing? Is there rhyme or reason to it or does the offer selection depend on a number of factors?

    • Crafty says:

      My Gold credit card has 4 offers on it whereas my platinum charge card has 30+.

  • David says:

    OT, but Vueling and earning Avios…. now that the non-BA Avios scheme has (sort of?) closed, how do I earn on Vueling? Can i just use my BAEX number now?? Thanks.

    • Rob says:

      No, you need to open a Vueling Club account (or give them an Aer Lingus AerClub number). This will have a 3081xxxxxxxxxx number and you can log in at as you always did to spend your Avios or transfer them.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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