The new name for Marriott Rewards and Starwood Preferred Guest will be ….

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• Dan says:

  27 Nov27 November 07:50

  Hi all,

  I had to cancel the hotel element of a Marriott travel package yesterday due to a family member being quite ill. What exactly should I get back? It was a 7 night cat 5.
  I could tell the phone agent had absolutely no idea, so I thought I’d ask the experts.

  • New Card says:

    27 Nov27 November 08:14

    If it was an old (i.e. pre-merger) Cat 5 certificate, then you should get back either the certificate in your account (to be used again before its expiry) OR a new (post-merger) certificate up to Cat 4 OR 45k points.

    • Dan says:

      27 Nov27 November 08:29

      It was pre-merger. Where do you find the certs?? Thanks btw.

      • Alan says:

        27 Nov27 November 09:18

        You should get an email and they’ll just show at the top of ‘activity’

• Tthp213 says:

  27 Nov27 November 08:18

  I was having this issue yesterday and think I managed to get through using this link: http://americanexpress.co.uk/benefitstatus

• Mariusz says:

  27 Nov27 November 08:35

  OT: Does anyone else have an issue with the bonus ‘progress’ bar not showing for amex cards?

  • Alan says:

    27 Nov27 November 09:18

    It occasionally comes and goes. Give it a day or so and it should be back. Been more reliably showing for me recently.

    • Mariusz says:

      27 Nov27 November 10:01

      Will wait couple of days. Cheers Alan!

      • Mark says:

        27 Nov27 November 11:19

        I haven’t had one at all on my last few churns but the bonus points still post

• Gary says:

  27 Nov27 November 08:41

  Hugely OT! Trying to settle finance agreement with BMW for 25k but they won’t allow credit cards to pay off credit – has anyone experienced this and found a way around- would try curve but also concerned that could be classed as a cash advance by cc issuers creation and virgin money. Thanks in advance!

  • Matt says:

    27 Nov27 November 08:45

    We recently settled our balloon payment but couldn’t figure out a way to earn points from doing so. Annoying as £17k on a BA Amex Plus would’ve done nicely

    • Gary says:

      27 Nov27 November 08:50

      Not looking great then! Might try a small overpayment as a test via curve linked to virgin

      • Alex W says:

        27 Nov27 November 09:44

        No cash fees using Curve from Virgin so far for me. Best to try small amount first and wait for statement just to be sure.

    • Anna says:

      27 Nov27 November 09:30

      If you can be bothered, you could get a loan via Creation, use that to pay off the BMW finance then use Curve to pay off the loan. Creation doesn’t charge for payments made by debit card.

      • Steve says:

        27 Nov27 November 09:50

        Do you mean credit card Anna?

      • Anna says:

        27 Nov27 November 10:00

        Possibly both, but I make my extra payments by Curve so I don’t know for sure. Creation seem to accept pretty much anything apart from Amex.

  • Alan says:

    27 Nov27 November 09:20

    Some with Curve, rest with Tesco debit card? At least chance of 1 CC point per £8 if they classify it OK.

  • Gary says:

    27 Nov27 November 10:49

    I’ve just called to make a 1k overpayment however they won’t do it as I only have 2 payments left! So going to do some on virgin via curve and take a risk then rest on Tesco!

    • Steve says:

      27 Nov27 November 13:21

      Made the exact same call today and had same response. I am told final payments can be split across debit cards but they need to be in my name (ruling out spliting with wife’s Curve card) and need to be made during the same call (ruling out splitting across days to max curve daily limits) tempted to test the latter by hanging up after making first £3750 payment or more realistically caling back today to speak to a supervisor as I dont see why I cant make part payments on diff days in the final month. Also now looking at part exchange options to then max on next car’s initial deposit (apparently BMW accept Amex for deposits).

    • Steve-B says:

      27 Nov27 November 19:05

      Depends on dealership – mine (Reading) would only accept a max of £2500 on Amex for deposit, although that was just before the EU cap was imposed.

  • S**mo says:

    27 Nov27 November 14:04

    https://billhop.com/ ??

• The Lord says:

  27 Nov27 November 09:37

  OT – T-355 seats come available via call centre at midnight UK time. Are they loaded online at the same time or is there a delay? Thanks

  • Shoestring says:

    27 Nov27 November 09:40

    Usually no delay (though it can be a few mins) – it’s midnight GMT, though

  • N says:

    27 Nov27 November 09:40

    Same time. Keep website open in case of difficult phone agent

• Kai says:

  27 Nov27 November 10:15

  OT: Missing SPG card welcome bonus finally credited, but instead of 22k I got only 20k.. Will need to chase again I guess!!

• Wongster says:

  27 Nov27 November 10:48

  OT: Amex Shop Small starting 1st Dec – just wondering does anyone know for certain if my Lloyds Amex still participates in this event? I would like to think it does, it’ll be a perfect swan song for the card. Thanks!

  • Genghis says:

    27 Nov27 November 10:53

    Not this year

    • Wongster says:

      27 Nov27 November 11:14

      Thanks for the quick reply. Ah well 🙁

  • Rob Walker says:

    27 Nov27 November 10:59

    No, Lloyds cards are not eligible this year. They’re specifically mentioned as excluded in the Shop Small FAQ.

    “Cards issued by Lloyds Bank do not qualify”

    A shame as they were included last year. I guess it’s just part of the sun setting process on these cards. I recently paid another £24 annual fee – I was expecting to get the letter about the replacement beforehand to be honest. That said, I never really use the AMEX unless abroad. I always seem to be chasing a signup bonus on another card.

    • Wongster says:

      27 Nov27 November 11:15

      I love the Lloyds Amex abroad – no chance of DCC – at 1.25 Avios per £ and zero FX fees it’s about the best points earning foreign use credit card there is!

      • Luthar says:

        27 Nov27 November 12:17

        Rather annoyingly the Amex never works for me abroad. It always gets declined. I’m always stuck using the mastercard.

      • Neil says:

        27 Nov27 November 12:56

        Couldn’t agree more!! I have hit the £7k spend for the voucher just on overseas spend every year for the last 5 years.

        I really have no idea what I will do without it.

      • Shoestring says:

        27 Nov27 November 14:38

        @Neil – use another card?

    • Neil says:

      27 Nov27 November 15:46

      @Shoestring – I can’t believe I never thought about that….!!! Really

• Hugh says:

  27 Nov27 November 11:35

  OT: Can someone remind me how I can transfer Avios from BA to Iberia now that you cannot do this through the Avios site? I can’t find an option anywhere on the BA site, I am hoping it is still possible and quick as I want to use my 90,000 Iberia points before Dec 1st and I don’t quite have enough!

  • Alan says:

    27 Nov27 November 11:49

    Login to BAEC account > Manage My Account (top left) > Combine My Avios

    • Hugh says:

      27 Nov27 November 12:09

      Thanks! Found it, I knew it must be there somewhere!

      • Alan says:

        27 Nov27 November 12:13

        Excellent 🙂

  • Chris says:

    27 Nov27 November 13:36

    What about Iberia to BA?

    I tried to use Aer Club but the registration kept failing.

    • Alan says:

      27 Nov27 November 13:43

      Should let you do it in both directions? IB website should also have similar functionality.

    • Steve-B says:

      27 Nov27 November 19:21

      No, functionality is broken (restricted?) at the moment. Can only send to Iberia. Have to use avios.com to move to BA.

      @Chris, were you trying to ‘reactivate’ a closed account or create a new one from Aer Club? If the former, personal details must match exactly. May be try Vueling to create account.

      • Shoestring says:

        27 Nov27 November 19:23

        Steve-B that often depends on specific a/c & whether it’s in a BAEC household a/c. As of checking yesterday, my wife *could* send points IB—>BAEC, whereas I couldn’t. (I expelled her from our HHA, keeping the kids’ a/cs for myself).

      • Steve-B says:

        27 Nov27 November 20:55

        Good point Harry, had forgotten that I’m in a HHA.

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