Norwegian drops lounge access for flyers in the Norwegian Premium cabin

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Norwegian has quietly removed lounge access for the majority of its Premium customers.

As posted by a HFP reader yesterday, it turns out that the rules were changed on 21st December.  From that point, only customers booking refundable PremiumFlex tickets have had lounge access included in their ticket.  This will presumably cut the number of lounge visitors by about 80%.

Here is the current list of perks by seat type from the Norwegian website (click to enlarge):

Norwegian Premium benefits

The timing is odd.  The new My Lounge at Gatwick South, which I reviewed yesterday, is heavily branded ‘The home of Norwegian’ but will now have very few Norwegian customers using it!

Norwegian is saying that anyone who booked a Premium ticket before 21st December will still get lounge access, but you will need to visit a check-in counter to pick up a paper invitation.  Hand-baggage only customers cannot simply turn up at the lounge and gain access.

Whilst this is understandable given Norwegian’s financial issues, it removes a key point of difference between Norwegian Premium, Virgin Atlantic Premium and British Airways World Traveller Plus.  I would still recommend Norwegian Premium, purely because you get a bigger and better seat, but the other perks seem to be withering away.

Norwegian Premium loses lounge access

Getting airport lounge access via a UK credit card

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

The Platinum Card from American Express

Two free Priority Pass cards (one for you, one for your supplementary Platinum cardholder, each admitting two – so a family of four gets in free) giving access to every lounge in the Priority Pass network – search it here.  You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here.

American Express Preferred Rewards Gold

You get a Lounge Club card loaded with two free visits to any Lounge Club network lounge – see the list here.  The list is slightly shorter than the Priority Pass list, but not by much.  Additional visits are charged at £20 per person.  You get two more free visits for every year you keep the card.  No annual fee in Year 1.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

You get a free LoungeKey card allowing you access to any property in the LoungeKey network.  Guests are charged at £20 although regular travellers will find it cheaper to pay £60 for a supplementary credit card (adults only, of course).  The card has an annual fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

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  1. OT Rob or Anika

    Since this piece – – I’ve been happily collecting Avios when paying by MasterCard instore at Caffe Nero.

    Initially they credited to, and from late last year to BAEC shopping portal. But the Caffe Nero logo has now vanished from the BA site. Old transactions (+45 days) still being credited, but Nero says they don’t know if the offer is continuing.

    Pending reply from query to BA, does anyone know if this hassle free way of earning a few miles has gone?

  2. OT:
    I’ve got the Amex Platinum & applied for an ‘additional’ card for myself, therefore I have a supplementary card under my own name. The agent told me that this is the fee free card which is included in the fee (You get one supplementary plat free). Is this correct? It doesn’t really make sense to have the fee free supplementary in your own name in that case?

    • No, the secondary card for yourself doesn’t use up your free Amex Plat supplementary card.

      (OT sent using free onboard WiFi with Norwegian – also have exit row to myself, pretty decent for £45 positioning flight!)

      • How should I raise it up with them as they say it does? I also received a priority pass with it which I’m guessing is not supposed to happen.

        • Hmm that does sound like they’ve processed in a funny way as you shouldn’t get a 2nd PP. Did you request it online and just put relationship ‘other’ or do it some other way? If you know who you want to have the proper supp card you probably need to call them with those details and explain this one is only meant to be an Additional Card (if done properly it will have A.C. on it after your name) to help you categorise spending.

        • Yeah, I did it online, using my same full name and ‘other’ as relationship. When I tried adding it to my app account, it asked me for new phone number and all those new details, making me suspect it is supplementary rather than an A.C. The card doesn’t have A.C either on it – What does the card look like on the app? On mine it says ‘The Platinum Supplementary card’

          • Mine says “The Platinum Additional Card” so looks like something has definitely gone wrong! If you can get through to the Brighton team (I wouldn’t bother with webchat) they can hopefully resolve it for you.

        • Thanks Alan, I gave them a call and they saw the mistake immediately (unlike webchat as you said) They have requested that the card type be changed to the additional card. Should be done by next week.

  3. Yeah, I did it online, using my same full name and ‘other’ as relationship. When I tried adding it to my app account, it asked me for new phone number and all those new details, making me suspect it is supplementary rather than an A.C. The card doesn’t have A.C either on it – What does the card look like on the app? On mine it says ‘The Platinum Supplementary card’

  4. OT – if I refer the Gold credit card from a Platinum account, do I receive 9k or 18k points?

    • If you refer from Platinum, you will get 18k points for each accepted referral regardless of which card is applied for, up to your yearly 90k limit.

    • 18k – is the card referring from that counts.

  5. Virgin Money just emailed me to beta test an app for the Virgin Atlantic credit card.
    Spaces limited so check your email and sign up if you wish to take part, iOS first then Android after.

    Long overdue, lets hope Apple Pay follows this.

    • Haven’t received an invite, but would love to try it.
      Having said that, I have been using Yolt for iOS recently (an aggregator) so that somewhat makes up for the lack of Virgin app.

  6. About Uber’s price increase (aka ‘clean air fee’), Uber’s ‘London’ is the whole area within the M25!

    At least the Mayor only taxes us for the area within the Inner Ring Road (Park Lane/Euston Road/Marylebone Road-Kennington Road/Tower Bridge etc) and my car at least is exempt from the Ultra Low Emission Zone tax. Uber’s area is many, many times the size.

    OK, many journeys will be within central London. Those travelling in the leafy suburbs, or beginning/ending their journeys there, may well be surprised to see this 15p per mile price increase.

  7. o/t T5 with PP and Amex Plat.
    Seem to remember some negative reviews recently, but is Plaza Prem still better than Aspire?

  8. Way OT: does anyone know whether ‘refer a friend’ for Amex works for both parties if the ‘friend’ uses the Amex eligibility checker? Will Amex refuse the referrral bonus because the ‘friend’ has already made an enquiry? Thanks everyone!


    • its usually the last referral that counts… so as long as your friend clicks your referral link last before registering that should work.
      If you are worried, ask your friend to use Private/Incognito mode or clear cookies, then click your referral link again.

  9. Don’t they charge booking fees? They do for UK ones although appreciate may make up a larger percentage of the ticket cost in that situation.

  10. Anyone stayed at the new holiday inn on bath road?

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