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Norwegian drops lounge access for flyers in the Norwegian Premium cabin

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Norwegian has quietly removed lounge access for the majority of its Premium customers.

As posted by a HfP reader yesterday, it turns out that the rules were changed on 21st December. 

Norwegian Premium loses lounge access

From that point, only customers booking refundable PremiumFlex tickets have had lounge access included in their ticket.  This will presumably cut the number of lounge visitors by about 80%.

Here is the current list of perks by seat type from the Norwegian website:

Norwegian Premium benefits

The timing is odd.  The new My Lounge at Gatwick South, which I reviewed yesterday, is heavily branded ‘The home of Norwegian’ but will now have very few Norwegian customers using it.

Norwegian is saying that anyone who booked a Premium ticket before 21st December will still get lounge access, but you will need to visit a check-in counter to pick up a paper invitation.  Hand-baggage only customers cannot simply turn up at the lounge and gain access.

Whilst this is understandable given Norwegian’s financial issues, it removes a key point of difference between Norwegian Premium, Virgin Atlantic Premium and British Airways World Traveller Plus.

I would still recommend Norwegian Premium, purely because you get a bigger and better seat but the other perks seem to be withering away.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (April 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here. You can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (171)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nigel the Pensioner says:

    At 15p a mile, UBER should easily reach their target of £3000 by twenty (one) past eight tonight! Its another green tax and I must say that Im not sure that the uber cheap UBER company would price themselves out of the market voluntarily unless it was a condition of continued licencing by Ctiizen Khan
    Many UBER drivers already have a Priuus (other examples are available) whereas its the diesel black cab fleet that need to dig into their pockets and get clean – with fuel and passengers too; but Khan is being very quiet about his comrades innit?

    • Farage the Centurion says:

      I think black cab drivers are more centre and right leaning than the mostly 1st/2nd generation migrant uber drivers in London who would traditionally vote labour, so if he is looking to keep his ‘comrades’ happy I would argue that he should be putting uber drivers first

    • David says:

      Err, I think it’s £3000 per car, not £3000 total…

    • Lady London says:

      Yaaay @Nigel ! That’s kind of how I perceive ‘Citizen Khan’ aka ‘soundbite Khan’. So right-on politically correct.

  • Nick says:

    OT – Virgin Life Insurance 10k miles. Anyone else not seeing their miles have credited? My suspicion is that having a policy less than £1 per month they only started taking the DD in October (they confirmed last year this was a bug on their side and the policy activated successfully) and this may have confused the system. Thanks

  • Shona McKay says:

    Mine are truly pathetic this time – will actively avoid IHG this quarter I think 😮

    14,400 Discover Our Brands Stay at 3 brands and get 14,400 bonus points
    7,200 Saturday Stays Bonus Stay 3 weekend(s), including a Saturday night and another night, and earn 7,200 bonus points
    4,500 Stay for Less and Earn Book 1 stay(s) using Points & Cash and earn 4,500 bonus points. Points & Cash allows you to book Reward Nights with fewer points
    6,600 Earn More, Faster Earn 6,600 bonus points when you book 2 Bonus Points Package stay(s) and get to your next reward faster
    6,800 Corporate Account Bonus Stay 4 time(s) using your corporate rate and earn 6,800 bonus points. Stays booked through your corporate portal count toward the promotion
    39,500 Your Achievement Bonus

    • BJ says:

      When mine became rubbish I run down my points, closed the account, rejoined as a new member a few weeks later and got much easier targets as new customer. The slight downside was the total points on offer were not so high. Closing the accout was somewhat difficult as tgey wanted me to keep it as a dormant account hoping I might stay again in tge future. They only relented when I started pushing the privacy and personal data issues.

    • Lady London says:

      All I can say is yours is better than mine @Shona McKay. It’s a pity because I have some nights to book where there are also IHG’s. There are 2 other hotel group offers I expect to participate in with my available nights before I will look at my unrewarding targets for IHG.

    • Ross says:

      I’m in a similar boat to Rob this time around – I have a corporate rate target.

      But unusually, I have never had a corporate rate. When I checked, it relates to an error last year. Someone else’s stay was attributed to my account. A stay in Amman at the IC. I had an email thanking me for my stay, to which I responded and never received a reply, then the points arrived and I tweeted them to query what was going on and again had no reply.

      When I recently tweeted about the current promotion and why I had a corporate rate target they looked into things but have still not taken back the points or changed my target!

      • pommy ray says:

        a long shot but the MasterCard 30 per cent off rate maybe seen as corporate?

        • Chrisasaurus says:

          Could the Business Account (or whatever it’s ed, the small business account thing run by atos) count?

      • tom1 says:

        I think someone commented that Amex Travel also counted as corporate stay in the past. (Maybe it was FHR?)

  • C77 says:

    What are the other Norwegian perks that are wuthering away? The way I see lounge access is that it’s very much a business class or higher perk. Not many premium economy carriers include lounge access based on class as a benefit of the product. The airline is cash strapped and at Gatwick the lounge is an outgoing the airline can probably ill afford. I’m surprised its not happened sooner and equally surprised its been retained as a benefit for Premium Flex.

  • BJ says:

    OT: Anybody had their 50% points rebate on Nectar LNER redemptions? Did mine the second day of the promotion but no refund so far. Tomorrow will be 28 days from the end of the promotion so hopefully then or soon after.

    • Chris says:

      Was going to post to update – nothing hear either. Live chat promised they be in after 28 days when I spoke to them, kept a copy of the chat and will play the game again today

      • BJ says:

        I think Nectar has a habit of posting somebpromo points 28-30 days after they end so hopefully tomorrow or later this week.

  • Sammy says:

    OT – Does anyone know what happened with the writer job? Just wondering if the posisition ever got filled?

    • Rob says:

      Still in process, it was difficult getting everyone in over the Christmas period. Need to get it finalised now as Malaysia has just offered me an F/J trip to Kuala Lumpur which I don’t have time to do myself.

      • Sammy says:

        Wow, that’s pretty generous of them! I’m even more jealous now! Not a bad way to start off. Good luck to all those in the running 😊

      • JM says:

        Rob – If you don’t get a writer in time, happy to volunteer for Malaysia! I work full time so the job itself wouldn’t be suitable, but I have done a lot of creative/journalistic writing and would be happy to help out! 😉

      • BJ says:

        Perhaps you could run that as a competition prize with the winner to produce a comprehensive review and photos? Would take the pressure off making the new appointment and be a great competition too.

        • Rob says:

          I am hoping we can get a decent competition prize (or party prize) off them at some point this year.

        • BJ says:

          Hope so, good luck. There is actually much to commend MAS from the UK avios traveller perspective and they probably get less coverage than they should both in HFP articles and comments. Buying into advertising and prizes could pay dividends for them I think because their profile is weak and they are often overlooked compared to CX, TG and SQ. Shouldn’t really be the case given they are One World, have decent products and services on the latest aircraft, are twice daily from London, competitive premium fares (especially exThailand), KUL a simple transit airport, a decent regional network of their own and an unbeatable one in the region if you factor in onward flights with Air Asia (X).

          • Rob says:

            Couldn’t agree more. There is a new team at MAS in London and, unlike the old team, they are very pro HFP.

            The nature of HFP is that airlines (and by that I mean key staff at the airline in London) either love the site, and so want to work with us, or we are simply not on their radar. Virtually everything we have ever done with an airline has started with them contacting us, rather than the other way round.

    • Rob says:

      If they want to try to mass-market this stuff, good luck to them. Given that BA now wants £1,400 so you can redeem your Avios for two ‘free’ Club World flights, and you can only go from London, I don’t see that working.

      And if, against my expectations, they do end up expanding the market then that will be positive for HFP because a percentage of these people will gravitate / graduate to HFP. If that also means that there are now enough ‘miles and points’ bloggers in the UK that the travel groups start actively focusing on us, that will also be positive.

      • Russ says:

        I can’t see HFP would have too much competition as long as the quality of the content stays useful 🙂

      • Alan says:

        Yeah I’ve never followed his blog. Gave up on View from the Wing too – too many credit card adds and didn’t agree with his take on some things too. Would take a lot to match HfP’s unique blend of solid articles and solid (well perhaps quirky?!) comments!

    • Rob says:

      That is a US hire to write US stuff, because Gilbert is now based here (and isn’t going anywhere in a hurry given that his British wife is about to have a baby). I’m guessing there is also an element of paternity cover in the decision. We were on a panel together at the Virgin Atlantic Customer Leadership Conference last week.

  • Sam says:

    Not O/T completely – using Uber abroad, I will need to link a 0% FX card to avoid being charged the FX fees? At the moment it’s my Amex but when I’m abroad will need to change to Halifax Clarity. Is my understanding right? Thanks.

    • Rob says:

      Yes

    • Alan says:

      Yep, Uber don’t do currency conversion. You can link Revolut OK if you’ve got that.

    • John says:

      Can you have two accounts, which would be useful if you are in another country frequently and have a local bank card?

      • Alan says:

        You don’t need two accounts, just switch payment card when booking. Only use for a local account I can think of would be for earning/spending credit locally – e.g Tesco Clubcard to Uber is only valid in the UK, not sure if same sort of offer available in other countries and restricted to there too.

      • Genghis says:

        Fully agree with Alan. I have my normal UK use card linked and Halifax Clarity (for when abroad and I’m personally paying the bill). Just select the option when booking. It defaults to credits for UK bookings.

    • Alan says:

      You can link loads of cards even on your personal a/c – just pick which one to bill when booking your trip (or even change it during the trip)

      • Chrisasaurus says:

        You can assign one card to personal and one to business which is the best way to easily select between more than one..

    • Sam says:

      Perfect, thank you all.

  • Stu N says:

    OT – paying Amex. I have a statement balance of (let’s say) £1,500. A refund of (say) £1,000 came through a few days after the statement date. I’d normally pay £1,500 by due date to ensure I don’t pay any interest – can I pay £500 this month as there’s already been a credit to my account, or do I need to pay the full £1,500?

    I’ve never worried about this in the past as any credits or rebates have been small but this is a biggie.

    • Genghis says:

      You need to pay £1,500.
      As a separate transaction, ask Amex for a credit refund if you’ve no plans to spend much any time soon.

      • Alan says:

        Interesting – payments after statement but before payment due seem to reduce the balance owing OK for me.

        • BJ says:

          Yes, this is my experience. A few days before my direct debit is due I receive an email informing me that the direct debit is being adjusted. This adjustment reflects both payments made and other credits to your account. An issue for me this month as no direct debit now being taken so I’ll likely lose the interest on one of my Tesco current accounts.

          • Alan says:

            Ah yes, that can be a pain – had that issue with my previous Santander 123 a/c (dropped it after fees went up and interest went down). Thankfully I snuck in before the DD requirement for Tesco so opened two!

        • Genghis says:

          It may have changed but I’m 100% this used to be the case.

          • Alan says:

            Interesting – seems to be varying views! Certainly I’ve noted recent Amex Offers credits correctly reduce the balance owing.

        • Genghis says:

          It has changed, “We’ll treat any credits or refunds to your account as payments made by you.” Apologies for misinformation.

        • Nick_C says:

          @BJ

          Open a Post Office Money savings account. Set up a weekly DD to fund it (I would suggest £10 a week) from your Tesco current account. Never worry about DDs again.

          You don’t need three separate DD mandates with Tesco, just 3 DD payments every account month.

        • AndyGWP says:

          Great tip Nick! Thank you 🙂

        • Genghis says:

          Bham Midshires too

        • BJ says:

          Thanks Nick, didn’t know that. And Genghis too, I think I might already have a few pounds in an ancient Midshires account so must check.

    • bsuije says:

      One of the options when you pay is “Balance”, which on the scenario above would be £500. Your account should then be cleared down. At least that’s how Amex explained it to me a couple of years ago.

    • Alan says:

      Yep, after ~3 days you should see the balance update. If paying by DD they’ll email you to let you know they’ve changed the amount they’re going to take to take account of it.

      • BJ says:

        Balance normally updates on the account immrdiately after a payyment. However? I think that is just amex cosmetics as process behind the scenes still takes 2-3 days. Seems amex do not charge interest as long as you initiate transaction on or before due date.

    • Stu N says:

      Thanks all. I’ve put spend through since statement date so the current balance is not far off the statement balance again, I’ll just pay the statement amount as seems safer.

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