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Norwegian drops lounge access for flyers in the Norwegian Premium cabin

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Norwegian has quietly removed lounge access for the majority of its Premium customers.

As posted by a HfP reader yesterday, it turns out that the rules were changed on 21st December. 

Norwegian Premium loses lounge access

From that point, only customers booking refundable PremiumFlex tickets have had lounge access included in their ticket.  This will presumably cut the number of lounge visitors by about 80%.

Here is the current list of perks by seat type from the Norwegian website:

Norwegian Premium benefits

The timing is odd.  The new My Lounge at Gatwick South, which I reviewed yesterday, is heavily branded ‘The home of Norwegian’ but will now have very few Norwegian customers using it.

Norwegian is saying that anyone who booked a Premium ticket before 21st December will still get lounge access, but you will need to visit a check-in counter to pick up a paper invitation.  Hand-baggage only customers cannot simply turn up at the lounge and gain access.

Whilst this is understandable given Norwegian’s financial issues, it removes a key point of difference between Norwegian Premium, Virgin Atlantic Premium and British Airways World Traveller Plus.

I would still recommend Norwegian Premium, purely because you get a bigger and better seat but the other perks seem to be withering away.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (April 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here. You can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (171)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • John says:

    OT Rob or Anika

    Since this piece – https://headforpoints.com/2016/12/19/earn-avios-with-your-caffe-nero-coffee-and-other-high-street-retailers/ – I’ve been happily collecting Avios when paying by MasterCard instore at Caffe Nero.

    Initially they credited to avios.com, and from late last year to BAEC shopping portal. But the Caffe Nero logo has now vanished from the BA site. Old transactions (+45 days) still being credited, but Nero says they don’t know if the offer is continuing.

    Pending reply from query to BA, does anyone know if this hassle free way of earning a few miles has gone?

  • James says:

    OT:
    I’ve got the Amex Platinum & applied for an ‘additional’ card for myself, therefore I have a supplementary card under my own name. The agent told me that this is the fee free card which is included in the fee (You get one supplementary plat free). Is this correct? It doesn’t really make sense to have the fee free supplementary in your own name in that case?

    • Alan says:

      No, the secondary card for yourself doesn’t use up your free Amex Plat supplementary card.

      (OT sent using free onboard WiFi with Norwegian – also have exit row to myself, pretty decent for £45 positioning flight!)

      • James says:

        How should I raise it up with them as they say it does? I also received a priority pass with it which I’m guessing is not supposed to happen.

        • Alan says:

          Hmm that does sound like they’ve processed in a funny way as you shouldn’t get a 2nd PP. Did you request it online and just put relationship ‘other’ or do it some other way? If you know who you want to have the proper supp card you probably need to call them with those details and explain this one is only meant to be an Additional Card (if done properly it will have A.C. on it after your name) to help you categorise spending.

        • james says:

          Yeah, I did it online, using my same full name and ‘other’ as relationship. When I tried adding it to my app account, it asked me for new phone number and all those new details, making me suspect it is supplementary rather than an A.C. The card doesn’t have A.C either on it – What does the card look like on the app? On mine it says ‘The Platinum Supplementary card’

          • Alan says:

            Mine says “The Platinum Additional Card” so looks like something has definitely gone wrong! If you can get through to the Brighton team (I wouldn’t bother with webchat) they can hopefully resolve it for you.

        • James says:

          Thanks Alan, I gave them a call and they saw the mistake immediately (unlike webchat as you said) They have requested that the card type be changed to the additional card. Should be done by next week.

  • james says:

    Yeah, I did it online, using my same full name and ‘other’ as relationship. When I tried adding it to my app account, it asked me for new phone number and all those new details, making me suspect it is supplementary rather than an A.C. The card doesn’t have A.C either on it – What does the card look like on the app? On mine it says ‘The Platinum Supplementary card’

  • Alex says:

    OT – if I refer the Gold credit card from a Platinum account, do I receive 9k or 18k points?

    • Anna says:

      If you refer from Platinum, you will get 18k points for each accepted referral regardless of which card is applied for, up to your yearly 90k limit.

    • Alan says:

      18k – is the card referring from that counts.

  • Tom says:

    Virgin Money just emailed me to beta test an app for the Virgin Atlantic credit card.
    Spaces limited so check your email and sign up if you wish to take part, iOS first then Android after.

    Long overdue, lets hope Apple Pay follows this.

    • tom1 says:

      Haven’t received an invite, but would love to try it.
      Having said that, I have been using Yolt for iOS recently (an aggregator) so that somewhat makes up for the lack of Virgin app.

  • Roger* says:

    About Uber’s price increase (aka ‘clean air fee’), Uber’s ‘London’ is the whole area within the M25!

    At least the Mayor only taxes us for the area within the Inner Ring Road (Park Lane/Euston Road/Marylebone Road-Kennington Road/Tower Bridge etc) and my car at least is exempt from the Ultra Low Emission Zone tax. Uber’s area is many, many times the size.

    OK, many journeys will be within central London. Those travelling in the leafy suburbs, or beginning/ending their journeys there, may well be surprised to see this 15p per mile price increase.

  • tom1 says:

    o/t T5 with PP and Amex Plat.
    Seem to remember some negative reviews recently, but is Plaza Prem still better than Aspire?
    Tks

  • JA says:

    Way OT: does anyone know whether ‘refer a friend’ for Amex works for both parties if the ‘friend’ uses the Amex eligibility checker? Will Amex refuse the referrral bonus because the ‘friend’ has already made an enquiry? Thanks everyone!

    JA

    • tom1 says:

      its usually the last referral that counts… so as long as your friend clicks your referral link last before registering that should work.
      If you are worried, ask your friend to use Private/Incognito mode or clear cookies, then click your referral link again.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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