Save £7 on return Heathrow Express train tickets

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• sunguy says:

  18 Jan18 January 10:08

  Re: Hilton….

  Now Im completely confused…..

  Remember the promotion with miles and more ? I only got the miles and more points for the full cash stay I did and not for the mix of points and money.

  I pushed it several times with Honors customer services – but each time they told me the same thing – that mix points and cash are treated as reward stays so therefore nothing due….

  Any thoughts on how I should/could go about “shouting” at them ?

  • John says:

    18 Jan18 January 10:52

    You got the normal honors points right? Did you speak to them on the phone?

    • sunguy says:

      18 Jan18 January 11:52

      Yes; I got the points…..and yes, I spoke to several completely inept folks on the phone – never once being able to get to someone in Glasgow….(all 3 agents I initially spoke to denied all knowledge of a miles and more promotion! (and thats with being a gold member too!).

  • Chrisasaurus says:

    18 Jan18 January 11:14

    This promo was wierdly restrictive – honestly, I wouldn’t expect them to budge…

  • sunguy says:

    18 Jan18 January 11:57

    The last email on the matter says:

    ( in response to:

    As I understand it, points and money stays are not treated as reward stays – has something changed ?

    )

    The 3 bookings that did not receive the Lufthansa points were all points + money and not reward stays.

    Thank you for your inquiry regarding your Points and Money stays, being recorded as Reward stays.

    Please know that any stay where points are used is considered a reward stay. As such no miles are earned for these stays.

    We are very sorry for any misinformation or delay in getting back with you regarding your concerns.

    Thank you for your continued loyalty.
    Warmest Regards,
    Sandra O.

  • BJ says:

    18 Jan18 January 12:31

    It was quickly established and widely discussed on HFP at the time it was only valid on full cash stays despite the confusing terms. Doubt you will get anywhere with CS on this. You have my sympathy, currently having a hopeless task chasing up new member referral bonus points from them. Nobody is interested, different person responds to email each time you contact them.

• Alan says:

  18 Jan18 January 10:19

  OT Bits – can just confirm Shangri-la instant dining rewards works perfectly! Just redeemed the 250 points from the app bonus at the Rasa Sentosa Resort in Singapore. They gave me S$42.80 off my bill which was even marginally better than XE.com was quoting! (250 pts = US$31.25 due to 1.25 per 10 GC rate for Jade members).

  Just put the remaining balance on Revolut, has cost me the princely sum of 97p for a beer and tasty pizza 😀

  • Ant says:

    18 Jan18 January 12:33

    I have 250 points in my Shangri la but when i try to convert into dining voucher it requires a minimum of 500. Is it because I am Gold?

    • Alan says:

      18 Jan18 January 12:40

      No, don’t try and convert them (as minimum then is 500pts and I don’t think you get any uplifts from higher status). Just hand over your card/show app at the restaurant (it’s called Instant Dining rewards). They can then see your balance and equivalent value in local currency and just tell them how much you want to use. Worked pretty seamlessly with good exchange rate, I was pleasantly surprised!

  • APPL says:

    18 Jan18 January 15:48

    Bit OT, but related to Shangri-La Jade status….
    Any data points how long it takes to have it upgraded to Jade from Amex Platinum?
    It has been pending 2 weeks now, queried with CS, and was told in some extreme cases it can take up to 6 months .

    • Alan says:

      18 Jan18 January 15:56

      No way should it take 6 months! A few weeks max I’d day – I did mine ages ago though so don’t have a recent data points. If you’ve only been contacting CS via webchat I’d definitely try calling them instead (and try to get one of the Brighton-based team).

    • Darren says:

      18 Jan18 January 18:29

      Applied in Oct, received a letter and card last week dated as November.

      • APPL says:

        18 Jan18 January 20:40

        Thanks both. I will give them a call next week then.

      • APPL says:

        19 Jan19 January 11:17

        Actually quite impressed, emailed Shangri-La yesterday evening, got a reply within a few hours with my new account details(Jade), and instructions how to activate it.

• Mark2 says:

  18 Jan18 January 10:44

  Another OT
  I have received the 24,000 Nectar points from Amex card.
  Am I correct in thinking that I can use my Nectar card at the checkout at Sainsbury’s to pay for groceries (or petrol)?

  • Alan says:

    18 Jan18 January 10:47

    Yes in £2.50 increments. There used to be restrictions to only using it at stores you’d shopped at recently, not sure if that’s still the case or not. For petrol can’t do it at the pump but no problem in at the kiosk.

  • Craig says:

    18 Jan18 January 10:48

    Yes you can, 2 lots of Amex Nectar sign-up points, one for me and one for the boss was a very efficient way of paying for the Xmas shopping and earning some MR points. They will round it down to just under what you have spent so expect to pay for a nominal amount with cash or card.

    • John says:

      18 Jan18 January 10:58

      Why use cash in Sainsbury’s when you have an Amex?? Unless it’s less than £1 and you have it in coins 😉

      • Craig says:

        18 Jan18 January 12:02

        Indeed, Xmas shopping cost 6p! It just felt good handing over a couple of coins for a trolley full of food.

  • Rob says:

    18 Jan18 January 11:04

    Yes but …. you can only redeem Nectar points in Sainsburys if you have done a normal shop in that store in the past 6 months. For security reasons you cannot walk into a Sainsburys where you have never shopped before and redeem your points balance.

    • Mark2 says:

      18 Jan18 January 11:09

      Thanks all.

    • SimonW says:

      18 Jan18 January 11:13

      I’m assuming that means I can use the 24,000 points for an online shop as we get a delivery every few weeks?

      • Rob says:

        18 Jan18 January 11:50

        Guess so but never tried.

      • BJ says:

        18 Jan18 January 12:06

        I’m afraid not. You cannot use nectar points or even Sainsbury’s giftcard for online groceties.

      • The Lord says:

        18 Jan18 January 13:54

        Yes you can

      • SimonW says:

        18 Jan18 January 14:00

        The Lord has spoken

      • BJ says:

        18 Jan18 January 14:55

        Really, where do you enter nectar card or Sainsbury giftcard st online groceries?

      • BJ says:

        18 Jan18 January 15:05

        Just called Sainsbury. Their giftcard cannot be used to pay online groceries. However, nectar points can indeed be used online. It seems you have to call nectar, have them converted to a vouchrr which then appears under coupons at online groceries. Learn something new evry the day, thank the lord 🙂

    • Mark2 says:

      18 Jan18 January 11:15

      Supplementary question:
      Has anyone managed to buy gift cards? I am sure that I have used Sainsbury’s gift cards to buy John Lewis in the past.

      • ankomonkey says:

        18 Jan18 January 17:42

        My wife used to work for Saino’s. It’s not allowed – and the staff are far more clued up about it than Tesco, for example, but you might get away with it.

    • MarkH says:

      18 Jan18 January 13:33

      A way round this is to buy something small and swipe your nectar card.

      Straight afterwards you can then use the nectar to pay for the rest of your items.

      • Alan says:

        18 Jan18 January 13:37

        Interesting – when I tried that before it didn’t seem to work and they said I had to wait 24h before I would be able to use it.

      • EwanG says:

        18 Jan18 January 14:31

        Either way whether you can made a Nectar redemption same day or next day, the security checks on making Nectar redemptions is particularly weak, and I’m surprised this has not been changed in all the years that Nectar has been going!!

  • BJ says:

    18 Jan18 January 12:16

    Brtter to sit on them in hope of a 50% LNER rebate at the end of the year if that is of interest. There is also the Sainsbury double up, on last one I got lucky and got a £200 Gtech vacuum cleaner for £100. Also link your nectar account to ebay but don’t buy anything for a while and you might get a 1p per point offer of some sort. It’s usually redeem £50 of points and get £25 of points back.

• George says:

  18 Jan18 January 10:45

  Rob – is the Hertz FC deal 1000 miles per day, or per rental? I always thought it was the latter.

  • Rob says:

    18 Jan18 January 11:01

    Latter. If I wrote per day I will fix. Avis is per day.

• AndyW says:

  18 Jan18 January 11:14

  OT – upgrading a Marriott room booked on points. Would you go to Marriott or the hotel? Apologies if this is an obvious one

  • Chrisasaurus says:

    18 Jan18 January 11:16

    Hotel

• Lee says:

  18 Jan18 January 11:50

  OT – in case anyone has SAS Eurobonus account
  Noticed they started pool sharing again, finally combined all my family accounts together instantly which is nice, though their points on *A were pretty useless

• Dan says:

  18 Jan18 January 11:54

  Doubt it,p, but worth a try. Also, don’t forget that some accounts have an £80 off £400 cumulative spend at the virgin trains site. Has worked out better for me across 2 cards than using the train line cash back

  • Andrew says:

    18 Jan18 January 15:11

    Now, I’d like that one. I suspect it would layer nicely with the 20% my employer gives me off all VTWC advance tickets.

• Scallder says:

  18 Jan18 January 12:59

  OT – Rich if you read this, I put a response regarding flying with a toddler onto yesterday’s article for you.

This article is closed to new comments. Feel free to ask your question in the HfP forums.