The Virgin Atlantic credit cards get a smartphone app (at last)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Combatjohnny says:

  23 Feb23 February 07:05

  Glad to see virgin finally getting an app. I was thinking of getting rid of the card as it felt inconvenient. I know thats first world problems but ease of managing my money and keeping an eye on things is important to me

• Mr. AC says:

  23 Feb23 February 07:18

  Virgin card – was denied when I applied last year. Reapplied again this time around – same result. Decided to appeal in writing as Rob recommends, sent off in a signed-for envelope, it was delivered but crickets for now.
  One thing I noticed is the address Rob provided in the article and the one Virgin suggest in their denial email are different. I used the latter. Mistake?…

  • Netutgamer says:

    23 Feb23 February 08:12

    Try getting in touch with their social media people. They tend to be quite good at sorting stuff out.

    • RussellH says:

      23 Feb23 February 10:38

      Serious question…

      Do they have an e-mail address? I do not do any social media, and TBH, no interest in trying.

      Thinking about applying for the free card sometime and banking the 5000 points, but I am not interested in trying to spend £1000 in 3 months to get the further 5000 – wrong time of year – but could easily add a further 5000 from Amex for 15 000 Hilton

• Richmond says:

  23 Feb23 February 08:37

  I saw Haynes manual on A380 in my local shopping centre.

• Lee says:

  23 Feb23 February 08:40

  OT – Booked Czech airline PRG-ICN return this Christmas for 50000 Etihad points, probably the cheapest redemption between Europe and far east. Then realised that they only have one long haul route with only one A330.
  Has anyone had any good experience with CSA?

  • Rob says:

    23 Feb23 February 08:55

    I have another article on that coming up as it happens.

    The plane belongs to Korean on loan to Czech and they share the route with Czech, one day Czech flies it, the other day Korean flies it.

• avidsaver says:

  23 Feb23 February 08:46

  Anyone having trouble setting up the Virgin C C App on an iPhone? Four attempts, four different activation codes and every time tells me that number entered is incorrect.

  • TGLoyalty says:

    23 Feb23 February 09:19

    Just set mine up and worked perfectly.

    Suggest deleting the app and starting fresh invade the first install went badly.

  • Colin JE says:

    24 Feb24 February 00:07

    I had that problem too initially. Don’t allow the iPhone to apply the code, but check your texts and apply the 6 digit number manually in the app. That worked for me. Also, the app was a bit glitchy with an almost hidden button under the date of birth entry (iPhone 6s). Tap where you think the button is if you think you have that problem.

• Steve-B says:

  23 Feb23 February 08:49

  Make sure you install the VS app on your primary device as it’s locked to the first device you install/activate on and there’s no easy way to move it. Now on my 3rd call to CS…

  • Rob says:

    23 Feb23 February 08:53

    Genius. Metro Bank is similar – can only put it on one device.

  • barnyd says:

    23 Feb23 February 09:35

    You can only use it for one card too, not ideal if like me you have both virgin cards. Not the end of the world but worth a mention.

  • Leigh says:

    23 Feb23 February 10:17

    Also It looks like you need to register a second time with an additional login that is totally unconnected to the existing website account?

    And still no Apple Pay…

    • Rob says:

      23 Feb23 February 10:59

      You can reuse your website login.

• Cristian Saunders says:

  23 Feb23 February 09:05

  This is great news… However VS Credit Card still can’t work with G-Pay 🙁

• BA-Flyer says:

  23 Feb23 February 09:18

  Be sure to screenshot every step of the application if you go for either of the Virgin cards, especially if you have an enhanced signup offer. Virgin offered me 33,000 miles as an ex-MBNA cardholder, then claimed I had been sent the offer by mistake and wasn’t eligible for the miles. I had to get the Ombudsman involved. Shocking customer service from Virgin.

  • Qwerty Bertie says:

    23 Feb23 February 09:57

    Did you get the miles? How about an apology and/or admission of fault?

    Your advice about screenshoting is sage, and I would further recommend everybody screenshot everything they do when it comes to any sort of application or non- low value online transaction/purchase. I have for years, and it has stood me in good stead when I’ve needed to make a request for after sales service, or ultimately even make a formal complaint. I also record calls to financial institutions and get each person to name themselves, but only when dealing with something of £100 plus in value, or if making a formal complaint. I also find that informing them I’m recording the call too, brings out a special reserve of competence and dedication one might otherwise not be blessed with.

    • BA-Flyer says:

      23 Feb23 February 21:50

      Yes, I did get the miles but no apology or admission of blame. How do you record your phonecalls? Put them on speaker, or is there an app you reccomend?

      • Peter K says:

        23 Feb23 February 22:13

        Also interested in this.

      • sayling says:

        25 Feb25 February 00:35

        Boldbeast Recorder is good (and free) on Android…

This article is closed to new comments. Feel free to ask your question in the HfP forums.