Diners Club acceptance to hugely increase in the UK with a new Barclaycard deal

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• Chris says:

  5 Mar5 March 11:00

  Anyone having issues with the Lloyds Avios card? Spent almost £8k – received 196 points!!! I calculate it should be 9996!!!

  • Mark2 says:

    5 Mar5 March 11:19

    Great new! It used to do this and much compensation was paid.

  • Anna says:

    5 Mar5 March 13:01

    You need to log a complaint either online or by phone. Emphasise that you need the avios ASAP for a redemption and they will add them manually. When they finally sort out the IT issue, you may well get the points as well. Ditto the upgrade voucher.

  • TGLoyalty says:

    5 Mar5 March 15:34

    Yes lucky you.

    Raise an issue with Lloyds then they will probably ake forever but eventually you’ll get them and some compensation for your trouble. £100 last time straight into my account plus a cheque for £150 out of the blue but I think that was an admin mistake

• Bobster says:

  5 Mar5 March 11:04

  OT: anybody know how long it usually takes for nights to credit/post after a Hilton stay?

  • Mr Dee says:

    5 Mar5 March 11:12

    2-3 days IME

  • Rob says:

    5 Mar5 March 12:01

    2-3

• Sussex bantam says:

  5 Mar5 March 11:34

  ACCOR offering *3 points in stays booked via the app – can’t find any T&C anywhere but showing in the app when I log in

  • Sussex Bantam says:

    5 Mar5 March 14:32

    Ah – thanks. I note that as usual with Accor you need to register for the offer and pre-existing bookings don’t count.

    Also worth noting that stays booked through the web-site earn double points so it is probably better value to go via “the site that cannot be named” and take the double points…

• David says:

  5 Mar5 March 11:34

  OT BA Amex (free blue version): just rang up to cancel, and was offered an extra Avios per £1 spent for the next 3 months if I keep it, so 2 Avios/£. This has suddenly become the top card in my wallet!

  • Michael says:

    5 Mar5 March 12:42

    I was also offered this, but i worked out i’d earn more by cancelling and applying for the Premium Plus card in 6 months time. Plus i’ve also got a SPG card on the go which i’m diverting all spending too to gain the sign up bonus.

• Dominic says:

  5 Mar5 March 11:43

  OT: Marriott Bonvoy double points offer starting 19th March now listed in my promotions (as previously noted on here)

  • EvilDoctorK says:

    5 Mar5 March 11:52

    On another Marriott Bonvoy note how quickly to transfers to Avios happen … requested yesterday, nothing yet .. I guess this is normal ?

    • Russ says:

      5 Mar5 March 12:18

      Same here over two accounts to ‘British Air” (?).

    • RussC says:

      5 Mar5 March 16:40

      3 days – 32,500 Avios for 60,000 Marriott (that included a Sunday).

  • Froggee says:

    5 Mar5 March 13:26

    Probably one for the legend that is Genghis. I have a stay booked in early April that will earn 22,685 base Marriott points. Am I right that the value of a Marriott points post today’s category changes would still be close enough to 0.5p for the bonus from this to be worth £100+?

    if so, should I be booking one night before going so that this triggers as it is only from the second stay? I’m stuck in my hometown until I fly so I’m limited to £70 a night for a Marriott I walk past on the way to work or £50 if I get in my car and drive for five miles.

    And the above is on the presumption that this promo stacks (i.e. doesn’t cancel out or override) with my other “just for me” double points promo which starts from the first stay unlike this one. The wording seems to imply both are stackable.

    And final question… If I take the £70 option should I ask Mrs Froggee to meet up for a nooner in case she thinks I’m seeing someone else!?

    • Rob says:

      5 Mar5 March 14:16

      Probably. Marriott is trickier now to put a value on the points. A lot of the hotels in Cat 8 do actually sell for the £425+ figure which would continue to justify a 0.5p valuation. Cat 8 is also a fairly small list in the context of Marriott.

      My valuations are generally driven by a top category hotel being worth £250 per night but the top-end Marriott properties, mainly the old SPG ones, are well north of that.

      Of course, when you get into £425+ per night territory you’re probably NOT “saving” £425+ because you probably wouldn’t pay that for cash. The value therefore becomes more nebulous.

    • Alex W says:

      5 Mar5 March 14:32

      Yes do a mattress run, perhaps book an airport hotel the night before you fly to give you more lounge time. Does Marriott do stay and car park deals? The Hilton and IHG ones can be excellent value.

      I would say you are perfectly safe valuing Marriott points at 0.5p or more at the moment. I just booked the new Langley for 35k points per night which is selling for £400+ per night. There are quite a few sweet spots still there even though travel packages have been decimated. Don’t forget 5 nights for the price of 4 as well.

      Some good airline transfer deals too. 60k Marriott to 25k Alaska miles, you could get £500 value out of those on a good redemption.

    • Froggee says:

      5 Mar5 March 15:14

      Thanks all – we’re on a connecting flight so will be leaving home at a not too unsociable 8am which removes the benefit of an airport hotel. Although as an aside, the last two times we’ve “slept” in an airport hotel for some reason my boys hardly slept a wink which made the next day very long indeed. I may just go for the tried and tested option of asking my wife what she thinks I should do! She likes the occasional weekend in London (sadly with pals rather than me and the boys!) so she gets the value of free nights in 5* hotels…

• Dave says:

  5 Mar5 March 14:50

  OT – Paid for some flights on the 27th Feb with Amex Travel to trigger the £200 off £600 offer. Got an email confirming the offer had triggered and the payments came up as pending. The payments have now disappeared in my account but haven’t been charged. Anyone had this before?

  • paulm says:

    5 Mar5 March 14:54

    Yeah seen it before, they will usually just appear a few days later confirmed with the credit a few days after that

  • TGLoyalty says:

    5 Mar5 March 14:54

    I’ve got this. Ill happily have them not reappear as the tickets have been issued.

    Suspect its just IT gremlins and the charges and credits will post soon

  • Mzungu says:

    5 Mar5 March 15:18

    Hmm, I booked a hotel through Amex Travel on the 25th for the same reason. I haven’t received an email confirming that the offer has triggered, I didn’t know to expect one. Should I call, worry, or just wait to see what happens?

    I have a screenshot of the app showing the offer saved, and the payment on the same screen 😉

    • illumintus says:

      5 Mar5 March 15:47

      Happened to me too, all reappeared in a few days.

      Generally speaking, there are small glitches like that, but so far I am very impressed with Amex IT systems, it’s simple stuff but it seems to work well.

      • Charlieface says:

        5 Mar5 March 22:54

        It’s not a glitch, it’s because Amex Travel take so long to settle the transaction that Amex Cards removes the pending hold. The transaction can still be settled a while after.

    • Leo says:

      5 Mar5 March 22:21

      I didn’t get an email at all when I booked via a sup card and I thought maybe it was only payable on the main card only as a result – but the credit was indeed applied to the next main bill.

      • Mike says:

        6 Mar6 March 10:43

        I had to chase the credit last time around when this happened. Customer service made it clear they were only crediting as a goodwill gesture as the terms strictly required the payment to be fully processed before the promotion end date.

• Mark2 says:

  5 Mar5 March 15:05

  OT
  Does anyone know please if it is possible to confirm identity to open a Revolut account without the photo of driving licence and selfie. I have tried many times and failed.
  Or does anyone know of a phone number to speak to them (optimistic I know).

  • illumintus says:

    5 Mar5 March 15:49

    I did with a passport and selfie, all went fine.

    EU driving licence is a commonly accepted ID, so I am sure the issue is with the selfie quality rather than the document type.

  • Andrew says:

    5 Mar5 March 15:56

    Do you have any Children, Nephews, Nieces or Grandchildren who could help you?

    • Shoestring says:

      5 Mar5 March 18:57

      Mark2 – early warning senile dementia alert! Can’t get how to photo your DL or do a selfie! Won’t step foot in Asia as it’s too worrying!

      Just joshing, old mate 🙂

      • Polly says:

        8 Mar8 March 06:57

        Thought you couldn’t wait to get back to Asia when the last kid goes to uni!!!

      • Shoestring says:

        8 Mar8 March 07:36

        It’s Mark2 who says he won’t ever set foot in Asia for some reason

        I can’t wait to get back, I personally think Thailand must be one of the very best places in the world to take a holiday (esp during the European winter) and my wife is a big fan, too.

      • Polly says:

        8 Mar8 March 07:42

        Right.. remember you loving it..yes, we hit Thailand either Nov or Feb every year.. feels like home every time…and/or Bali gets in the mix. Cambodia planned for Nov next tho..never been so looking forward to it.

• Chris says:

  5 Mar5 March 15:26

  OT… has anyone ever had an issue with refunds on closed credit cards? A hotel has agreed to refund me but insist on it being to the same card. Card was closed after hitting sign up bonus 😉. All they have on file is the last four digits and funnily enough I destroyed the card a while ago… I can’t confirm the old card details and they won’t refund on different card for “money laundering laws”… I’m kinda stuck… ☹️

  • Andrew says:

    5 Mar5 March 15:55

    It’s not so much “money laundering laws”, more anti-fraud procedures.

    Orphan credits are flagged on the retailer’s merchant report. More sophisticated Point of Sale systems will prevent a refund to a different card without some form of override. It’s essentially to stop rogue staff from faking returns onto their own cards.

    You just need to speak to someone sensible at the hotel, at the very least credit it to the same type of card. Eg Mastercard Debit to Mastercard Debit or Amex to Amex.

    • Lady London says:

      5 Mar5 March 18:52

      Same type of card (VS or MC) is supposed to work but staff crediting you back may have received instructions that insist on the same card (not required by the banking system I believe).

      I’d just say the original card expired and was not renewed and proffer another MC/VS together with any ID required, if they really get pernickety. I’d expect them to do it.

      • Chris says:

        5 Mar5 March 19:13

        So would I but the assistant manager is sticking to the party line. He is speaking to his manager….

    • Chris says:

      5 Mar5 March 19:12

      Thanks Andrew. So far I’ve not found anyone sensible… but I’m persevering!!

      • Graham Walsh says:

        5 Mar5 March 22:54

        What about if you said the card was destroyed due to fraud so you have a new one?

  • Sundar says:

    5 Mar5 March 16:14

    Wouldn’t you be able to ask the bank for the old card number ? As long as you identify yourself, wouldn’t they be able to tell you the card number ?

    • Chris says:

      5 Mar5 March 21:14

      This is plan C 🙂

  • Louise says:

    5 Mar5 March 16:36

    Amex have been proactive at letting me know of refunds on accounts if it is with them

    • Chris says:

      5 Mar5 March 19:15

      Yeah, the problem is they confess to not having the card details, just the last four digits. I’d have let them refund and spoken to Amex if I could get that far…

      • Polly says:

        8 Mar8 March 07:43

        They do…they just want you confirm the complete no for security. I just had a refund from last Oct processed back to my ac the dd came from.

  • Anna says:

    5 Mar5 March 16:38

    There’s no legal requirement for this, I have occasionally returned items after cancelling a card and had a refund made to a different one. Could you ask to speak to the manager, explain the situation and ask if they would write you a cheque or do a bank transfer on this occasion?

    • Chris says:

      5 Mar5 March 19:16

      Yep, asked for a cheque and the answer was still no, has to be the same card even though it doesn’t exist…

    • Shoestring says:

      5 Mar5 March 19:19

      I took an item my wife bought (on her card) in for a refund at the weekend – they said they needed her card ending XYZA, so I said sure and just put in my Halifax debit card, there was no problem getting the refund

      • Anna says:

        5 Mar5 March 20:07

        Shoestring, I wonder if it wasn’t just any shop…?! Also works with First Direct debit cards.

  • Chris says:

    5 Mar5 March 19:16

    Thanks everyone for all your help. As always, you are a jolly decent bunch of people!!

  • the_real_a says:

    5 Mar5 March 22:31

    Barclaycard did a charge-back on a closed account in same circumstances. Its best to get a “refund” invoice or some other paperwork from the hotel.

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