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Your first look at Istanbul’s amazing new airport and the IGA (British Airways) lounge

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This is our review of the lounge used by British Airways (the IGA lounge) at the new Istanbul Airport.

Istanbul’s brand new airport opened earlier this month.  We very rarely run reviews of non-UK airport lounges, but as the launch of the new Istanbul Airport has been very high profile we thought this was worth covering.

Reader Paul flew back to London with British Airways just 10 days after the new Istanbul airport opened and was so kind to send us pictures of the airport as well as a review of the IGA lounge.  The IGA lounge is the facility used by most airlines except Turkish Airlines and its Star Alliance partners.

Over to Paul:

The check-in area at the new Istanbul airport is vast and runs from Area A to S.  Areas A-C and M-S are for non Turkish Airlines flights.

BA’s check-in desks were in Area C which is close to Door 1 on the right hand side of the terminal. The check in area layout is similar to that in Hong Kong which I like. One major difference, however, is that Istanbul has a security check of all bags at the entrance of the terminal.  Aim to enter by Door 1 if you are being dropped off outside.

For anyone flying on Turkish Airlines, it has a dedicated business class and Miles & Smiles check in at areas K and L.  This has its own dedicated Fast Track immigration and security and is best accessed via Door 5.

British Airways doesn’t seem to offer Fast Track for its customers at Istanbul Airport yet.  I am a Gold Member and was booked in Club Europe but Fast Track wasn’t mentioned at check-in and I couldn’t see any special lane.  There were, however, some signs suggesting the airport might have something planned.

My flight was at 5.35pm and luckily at 4pm the area was calm with very short queues.  There were a large number of immigration desks but few were open, although it was enough given the passenger volume.  Once processed, security was swift and hassle free.

Istanbul airport IAG lounge review

Once past security the sheer scale of the building becomes even more evident. Public spaces were huge and it felt like stepping into a giant shopping mall filled with the usual high end boutiques.  There is also a surprising number of local specialist stores which made it feel less “corporate high life” and more human. I really liked it.

Click on any of the pictures in this article to enlarge.

Istanbul airport IAG lounge review

The IGA lounge is located at the opposite end of the terminal to the BA check in and quite a walk from security, although it was well signposted.  Above the stores to the right I could see parts of the huge Turkish Airlines lounge complex. It was very open, similar to the balconies at Galleries North and the British Airways Concorde Room at London Heathrow.

Istanbul airport IAG lounge review

Inside the IGA lounge at the new Istanbul airport

As I walked towards the end of the terminal I finally saw the IGA lounge to my left. The whole walk was probably more than 500m.  Like the Turkish Airlines lounge complex the IGA lounge was also on the upper level.  It had the same panoramic views of the terminal, taxiways and runway.

Istanbul airport IAG lounge review

and

Istanbul airport IAG lounge review

There was a reception desk to the right which was fully staffed with four IGA team members.

Despite the number of staff there was still a queue as they tried to patiently weed out those not entitled to access and those trying to gain access via Priority Pass.

Priority Pass is not currently accepted although the staff were saying it might be in the future.  The lounge is being used by all oneworld airlines as well as non Star Alliance carriers.  You can also pay for access but the walk in rate is an eye watering €59.

Once my Boarding Pass had been approved I had to walk through electronic gates with very trendy glass and LED barriers, similar to the ones you can find in a number of London office buildings.

Right behind the gates was a bag storage area with lockable units, but several had ‘out of order’ signs on them.  This was impressive, given the airport had only been fully open for a week or so ….

A well lit corridor led to the rest of the lounge.  As I walked down I could see seating to my left and directly ahead was a snooker table and a staffed bar.

To the right was a wall which ended in the main food area with large selection of food and drinks.  There were fridges for soft drinks and beers.

The food choice was extensive and was replenished regularly. It included main course options as well as cakes, deserts snack and a wide range of fruit.

Istanbul airport IAG lounge review

and

Istanbul airport IAG lounge review

The food was superb and there were plenty of staff around but oddly glasses for the drinks in the cabinet were only available from the bar.

There were various seating arrangements with tables and chairs in restaurant style as well as more relaxed set ups.

Istanbul airport IAG lounge review

and

Istanbul airport IAG lounge review

There was further seating all around.  Some offered panoramic balcony views of the terminal whilst other areas provided views of the runway. Near the bar and snooker table was extensive seating with great views of the taxiways.

Istanbul airport IAG lounge review

and

Istanbul airport IAG lounge review

Just after the bar to the right were two small board rooms for meetings which featured large screens.

There was also an open plan TV lounge with multiple large screens showing a wide range of programmes.

Istanbul airport IAG lounge review

The toilets were located in the middle of the lounge but had a number of out of order signs. They were very nice and reflected the top end hotel feel of the whole lounge but I did not see any showers.

Conclusion

The IGA Lounge at Istanbul Airport is a huge lounge, much bigger than British Airways Galleries First at Heathrow Terminal 5.  Given the number of airlines who will use it, it might get very busy at peak times but there should be enough seating for all.

I spent a very relaxed 45 minutes in the lounge.  It’s ideal if you have BA status but are about to endure a British Airways economy service back to London Heathrow as it will allow you to avoid the M&S food on board. 

Luckily I was in Club Europe, but having just flown into Istanbul from Cairo on a Airbus A321neo on Turkish Airlines (large business class seats, pre take-off drinks, extensive IFE, free wifi, superb catering and crew) the new IGA lounge remained the best part of my trip home.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (December 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,500 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here.

You can apply here.

The Platinum Card from American Express

Huge 80,000 bonus points and great travel benefits – for a large fee Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £290 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A good package, but only available to HSBC Premier clients Read our full review

Got a small business?

If you have a small business, consider American Express Business Platinum which has the same lounge benefits as the personal Platinum card:

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

You should also consider the Capital on Tap Pro Visa credit card, which has a lower fee and also comes with Radison Rewards VIP status:

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (57)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Andrew says:

    Looks like a great lounge. Is Champagne available?

    • Paul says:

      That’s a good question!

      I didn’t drink in the lounge and didn’t check out the bar. The drinks cabinet was filled with soft drinks and beer only.

  • RIccatti says:

    The most important question: does one still need to check-in laptops and tablets on flight from IST to London? (when flying BA).

    For Turkish there was gate check-in of devices, which is not reassuring either.

    • Sam G says:

      No, no restrictions. this wasn’t the case at IST recently either

      • Lady London says:

        Be careful i believe this new airport had grabbed the IST designation off of Atatürk. So if you chose IST i think this is where you land now.

        • Sam G says:

          yes – they moved the IST code over – but the old airport is completely closed, so this is where you’ll arrive now – no risk of any mix up!

  • BJ says:

    What’s amazing about it Rob, just curious given you’re a big fan of the dogs breakfast at LHR?

  • Paul says:

    No hot food then?

  • Cam says:

    Just a note that the new IST airport is MASSIVE. I connected there twice this past week in TK (in J). On the first, I brisk walk/jogged for 12 minutes nonstop between my gates, which were at opposite ends of the airport. When I deplaned boarding hadn’t started; the flight was on last call by the time I arrived. I truly don’t think that anyone not in J and good physical condition could have made it. Even a 90 minute layover on the return was just enough for a leisurely walk and a quick stop in one of the shops (after taking into account security, etc). I didn’t have time to seek out the TK lounge—the distances are too vast.

  • Alex says:

    Just to clarify- no Priority pass lounges in this new airport, right?

  • Ralf says:

    Exactly what I don’t want. Hundreds of (for me useless) shops creating long walkways.

    • Cam says:

      To be clear, it’s not the shops creating walkways (like LHR T3, LGW or STN)—the distances are legitimately long. Were it not for other passengers, I could have had a longer straight run than an Olympic track athlete!

      • riku2 says:

        I’ve read on other reports that there is no automated train/people mover like they have at HK. So you are forced to navigate those long distances on foot. This gives maximum shopping opportunity of course which probably explains why there is no people mover.

  • Jonah says:

    I get really bored by BA bashing for the sake of it. I’m not defending BA. I’m just bored of it.

    • Rob says:

      My wife flew Aegean in Economy to Athens last week. She was shocked by how good it was compared to BA Y.

      • Doug M says:

        Great. Next time I need to get to Berlin or Madrid I’ll use Aegean.

        • Lady London says:

          You can. You can even use TK for some intra-European hops even on which used to rive tedious, although interesting and profitable results to *A fans.

        • Jovanna says:

          You’re in luck. There’s a daily flight from Athens to Berlin and there are two flights daily to Madrid from Athens (except on a Saturday and Sunday, when there’s just one flight).

          Όλα είναι σχετικά.

        • David says:

          I think Doug’s point was that flying from London to Berlin or Madrid via Athens would be an unusual decision, even if you did get a free drink from A3…

        • Lady London says:

          The true HfP’er would take the uberfast train from Berlin to Frankfurt and fly FRA-MAD in J for about 85 pounds each way on the nice LAN service in longhaul aircraft.

        • Lady London says:

          *give tedious and ….even OJ

    • Catalan says:

      @Jonah
      Because Anika has to follow Rob’s rhetoric. Simple!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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