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Amex Platinum is letting you order a metal card immediately – and a quick benefits reminder

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The new American Express Platinum fee and benefits package kicked in yesterday.  You are now looking at a £575 annual fee, with the carrot of a £10 monthly Addison Lee credit and a metal card.

When we originally wrote about the launch of a metal card, I joked that American Express would be facing a large number of claims from existing holders of The Platinum Card who had ‘lost’ or ‘damaged’ their old plastic one.

As it happens, this isn’t necessary 🙂

New American Express Platinum card

If you log in to your American Express account, click on Account Management and then Order A Replacement Card.

Select Replace Metal Card and a new card will be sent out to you ASAP.

Don’t forget to register for onefinestay

There is one other thing to note.

The Addison Lee benefit of £10 credit per month is automatic.  Remember to use code RIDE8 on your first trip, which gives you an £8 saving as long as you spend over £15.

However, the 2nd new offer – $200 cashback on every onefinestay home rental you book – requires registration.

The registration link is on the same page as registration for all of the hotel and car rental status upgrades.  You need to log in and go Benefits & Help (top menu) and then Platinum Benefits.

Scroll down to where it offers onefinestay enrollment.


best travel rewards credit cards

Want to earn more points from credit cards? – November 2024 update

If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

The Platinum Card from American Express

50,000 bonus points and great travel benefits – for a large fee Read our full review

Virgin Atlantic Reward+ Mastercard

30,000 bonus points (TO 18 NOVEMBER) and 1.5 points for every £1 you spend Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Capital on Tap Pro Visa

30,000 points (TO 9TH DECEMBER) plus good benefits Read our full review

Capital on Tap Business Rewards Visa

20,000 points (ONLY TO 9TH DECEMBER) Read our full review

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback when you spend at least £2,000 per month.

Barclaycard Select Cashback Business Credit Card

Get 1% cashback when you spend at least £2,000 per month* Read our full review

Comments (177)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • AG says:

    When in click order a replacement card or just says:

    We apologise but your request to replace this Card requires you to contact us.

    Anyone else have this?

    • AG says:

      Sorry, predictive text..

      When I click order a replacement card it just says***

    • Tony says:

      Mine says the same “We apologise but your request to replace this Card requires you to contact us”

  • Tony says:

    I have just ordered but when you come to the final screen it does say “When you submit your request, we’ll send you a replacement with a new Card number. Continue using your existing Card until the replacement arrives. You can use your existing PIN with your new Card.” So still treated as a replacement card ie new card number?

  • Jchoy73 says:

    Same here, I get a “ you need to contact us” notice. Card is only a few weeks old so maybe that’s why?

  • BJ says:

    Oh no here we go! Seriously people, get a life, degree of craving for a metal credit card must be directly proportional to the sadness of one’s existence.

    • Andrew says:

      Nearly as sad as someone who feels the need to comment on what other people are doing. Why don’t you mind your own business BJ!

    • Sandgrounder says:

      Amex cards are a classic design, I am looking forward to seeing the metal version at first hand. The current Plat is not my favourite version, I rather like the Green. I held off on ordering a supp for Mrs S until yesterday, but I haven’t ordered a replacement for my card yet.

    • Dwb1873 says:

      As I can’t use the new benefits and it is costing an extra £100 I’m going to make sure I get the only ‘improvement’ I can.

    • Alan says:

      I wish there was an option to stay with plastic and pay the lower fee! I’d happily also give up the useless Addison Lee credit!

    • guesswho2000 says:

      I only use the card to get into Centurion lounges, so haven’t bothered until now, but mine needs replacing anyway, as I’ve folded it somehow. But yeah, I’m paying for it, I’ll request the metal card as a replacement. I can use the metal one to spread butter on my toast in the lounge more easily.

  • Kevin says:

    Only yesterday I contacted AMEX to link BA and Platinum on the same account for the full Platinum travel insurance benefits. The agent categorically refused to accept that the benefits would apply for purchases made with the BA card, insisting that wording of ‘card’ in the T&C specifically referred to Platinum only.

    This is, in my opinion, contrary to what was published on here in April. All Platinum insurance benefits apply when booked using a BA Amex if on the same account. Is this right and I simply had a uninformed agent?

    I am aware that some benefits from the Platinum insurance apply regardless of how the product was purchased, and I am referring to the full package.

    • Genghis says:

      Uninformed. But also no need to “link” to be in the same online account

    • Alan says:

      Agent didn’t know what they’re talking about but there’s no way to ‘link’ them anyway – you as an individual holding the card agreements is the link!

    • Rob says:

      The definition of ‘Card’ is clear as day in the document, even to someone with no legal experience.

  • Etk says:

    When I follow the instructions it says they’ll send me a card with a new number, does anyone know if that’s correct? I’ve grown rather attached to my current number!

    • Sandgrounder says:

      It was the case in other markets, it is probably true.

    • jc says:

      Digit 12 will increase (it’s more or less the “issue number” on Amex) and digit 15 will change because it’s computed based on all the other digits

    • SimonW says:

      I ordered the metal replacement yesterday. Said would arrive today – my online account already has a different number attached to it.

  • Paul says:

    I genuinely had to replace my card yesterday and got locked out of my account! I called and they pro actively offered my supplementary card holder a new card also. Within minutes my Apple Pay had updated!
    All very efficient, however getting to past the automated receptionist is a painful and frustrating experience. For £575 they need to sort this out. I want to talk to a human being at these prices.

    • Andrew says:

      If you just stay silent when the automated thing is asking you questions you get put through to someone after a couple of missed questions.

    • Zain says:

      You need a Centurion to magically skip the ‘automated receptionist’.

      • David says:

        Or have a relationship managed account .

        They have their own Direct Dial numbers

    • Frenzie01 says:

      I am somewhat different.
      I rather not talk to a human being if there is a automated system work around.

  • Sam says:

    After doing this all the offers I had saved to the card have disappeared and is only showing the ones I hadn’t opted in for already. Is there a way of getting these back?

    • Dubs says:

      They show back on your account after a day or so, it happened to me the other week when I replaced one of my cards.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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