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HFP in Malaysia: Review of the new Four Seasons Kuala Lumpur hotel (Part 2)

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This is Part 2 of our review of the new Four Seasons Kuala Lumpur hotel in Malaysia.  

Part 1 of our Four Seasons Kuala Lumpur review, which primarily looks at my room and gives an overview of the facilities, can be found here.

In part two I want to look at the Executive Lounge, the restaurants and explain the best way to book.

The Executive Lounge

Four Seasons has a Club lounge, located on floor 7B, which is something which is not always seen in their hotels. It is only accessible with a keycard linked to a Club room.

You are greeted by the lounge reception, which is also where you will check in if you have a Club room. The lounge itself is divided into several zones.  This is a view of the whole buffet:

Four Seasons Kuala Lumpur review executive lounge

To the right of the buffet is one seating zone and features a range of casual seating and dining tables, and has restricted views due to the outdoor balcony:

Four Seasons Kuala Lumpur Executive club loungeand

Four Seasons Kuala Lumpur review executive lounge

…… whereas the second seating area has views of the KLCC park and a similar mix of seating.

Four Seasons Kuala Lumpur Executive club lounge

This is also the location of the mini-kitchen, which is staffed by a chef at certain hours to provide small fresh dishes.  I had some very good ceviche here one night:

Four Seasons Kuala Lumpur executive lounge review ceviche

The food offering here is very impressive.  Three meals are served each day: breakfast, afternoon tea and evening cocktails, and all feature significant hot and cold food. I could easily have got by with never visiting an actual restaurant – although that would obviously be a shame with so much choice locally – and I had my main meal here on the day of my arrival.

Here is a selection of the food that accompanies ‘Evening Cocktails’.  You get a variety of hot dishes, including dumplings and local dishes:

Four Seasons Kuala Lumpur executive lounge review hot food

…. a deli section:

Four Seasons Kuala Lumpur review executive lounge

A variety of cut fruit and sweet dishes:

Four Seasons Kuala Lumpur executive lounge review fruit

Breakfast and afternoon tea had equally as much food, all very good. It would be very, very difficult to go hungry here …..

One of the pleasant things about the Executive Lounge is that, even on nights when the hotel is completely full (as it was during my stay), the lounge is remarkably quiet.

The other pleasant thing, of course, is the service. In a hotel of 200+ beds the service is, in general, not quite as personal as in Four Seasons Langkawi (my review is here). This isn’t surprising, given that the Four Seasons Kuala Lumpur is a large city hotel and has a higher guest turnover rate compared to a resort property.

In the Executive Lounge, however, I became familiar with the staff and they with me. There is something very pleasant about establishing a rapport with the staff and seeing familiar faces in an otherwise unfamiliar place, and, of course, they gave excellent service. The Executive Lounge was probably my favourite part of the whole hotel.

Breakfast and Dinner

Four Seasons Kuala Lumpur has several dining options in addition to those in the club.  Next to reception is The Lounge, a casual dining place with an afternoon tea service:

Four Seasons Kuala Lumpur review lounge

Beyond the lounge is the hotel bar, called Bar Trigona, which is a beautifully designed space with some excellent honey-bee inspired drinks which make use of a wide variety of honeys the hotel sources from local and international beekeepers.

Also on this floor is CurATE, the casual buffet dining experience where breakfast is served but which also has lunch and dinner options. The buffet is gigantic, and caters to Asian, European and Middle Eastern tastes. Here are some photos from the breakfast service stations although this is by no means exhaustive.  There were cheeses, meats and gravalax salmon and other smoked fish:

Four Seasons Kuala Lumpur review curate cheeses

Breads and pastries:

Four Seasons Kuala Lumpur review curate pastries

A salad station:

Four Seasons Kuala Lumpur review curate salad

Hot dishes and meats:

Four Seasons Kuala Lumpur review curate buffet

And more freshly cooked meats!

Four Seasons Kuala Lumpur review curate buffet meats

I also ate dinner here one night. Again, there was an absolutely gigantic spread including a seafood bar with lobster, tiger prawns, crabs legs and oysters:

Four Seasons Kuala Lumpur review curate buffet lobster prawns

As well as a whole roast lamb!

Four Seasons Kuala Lumpur review curate buffet lamb roast

However, although it is a good buffet, it is just a buffet and, given that Kuala Lumpur is famed for its abundance of excellent restaurants and street food, I probably wouldn’t stay here for lunch or dinner unless I really didn’t want to leave the hotel. Whilst alcohol is served at CurATE, it is not offered and must be ordered from a drinks section. I was not aware of this at the time and assumed it was alcohol-free owing to its family-friendly nature and the fact that nobody else appeared to be drinking.

Four Seasons Kuala Lumpur review curate buffet

During breakfast I was craving Malaysian Kuih Lapis, and asked the staff if they had any. They did and brought me some especially:

Four Seasons Kuala Lumpur review malaysian kuih lapis

There is also an a la carte restaurant specialising in Chinese cuisine called Yun House, which is again in a beautifully designed space that can also accommodate private dining:

Four Seasons Kuala Lumpur review private dining room

Whilst the hotel restaurants and bars are very convenient, Four Seasons Kuala Lumpur is not a resort and you should not restrict yourself to its dining opportunities. I had some amazing experiences with street-food vendors and Kuala Lumpur is well known for the quality of restaurants as well as food markets.

Other amenities

On floor 6A, Four Seasons Kuala Lumpur has a range of guest amenities including a 24 hour gym:

Four Seasons Kuala Lumpur review gym

There is also a hotel pool with an infinity pool and beautiful sunset views:

Four Seasons Kuala Lumpur review pool

as well as a jacuzzi and poolside bar/grill:

Four Seasons Kuala Lumpur review pool

There is also a spa, sauna and steam room. Whilst the spa is at additional cost, the sauna and steam room are adjacent to the pool and also include changing rooms, showers and lockers which I used when I went to the pool.

Four Seasons Kuala Lumpur review spa

Despite the relatively limited size of the pool given the size of the hotel, it was not crowded and there were several recliners available every time I went.

Conclusion

As you would expect, the Four Seasons Kuala Lumpur offers a very different experience to the Four Seasons Langkawi resort I previously reviewed.  The larger size of the hotel, coupled with a faster rotation in guests means that you don’t get quite the same level of personal service although, of course, the entire staff is excellent.

As a brand new hotel, all of the rooms and amenities are in excellent condition and the location by the Petronas Towers – with a shopping mall directly underneath you – can’t be beat. I was particularly impressed by the Executive Lounge and the service I received there.  You should give the hotel serious consideration next time you are visiting KL.

How to book Four Seasons Kuala Lumpur

Four Seasons does not run a loyalty scheme so there is no option to redeem nights.

Since 2017 we have partnered with Emyr Thomas who runs Bon Vivant, a London-based luxury travel agent. He works with Four Seasons (amongst others) as a Preferred Partner, and is able to guarantee a range of additional benefits when you book with him, including:

  • Daily full American breakfast for two people per bedroom, served through In-Room Dining or in the hotel restaurant (including buffets)
  • Spa credit of USD100 once during stay (not applicable to products)
  • Upgrade of one category, based on availability at time of check-in
  • Complimentary basic Internet in all guest rooms; complimentary premium Internet in all suites

Emyr can usually match any rate offered via the Four Seasons website and get you the above benefits added on.  You can contact Emyr via our online form here.

Our partnership with Emyr has been going for over two years now and you will regularly see readers praising his service in the comments, so it is well worth booking with him!

Comments (17)

  • Shoestring says:

    Are the Curate bar drinks (alcoholic) free of charge?

  • Matt says:

    Clarification on penultimate paragraph – I thought Emyr could only match the flexible rate shown on hotel websites and offer the additional benefits? Advance rates won’t qualify for the additional benefits?

    • Rich says:

      Indeed. Sightly misleading!

    • Rob says:

      Depends on chain. With FS he tells me he can add his benefits to any promo package, 3 for 2 etc.

      • Matt says:

        Oh wow good to know thanks Rob

      • FCP says:

        For FS the Bon Vivant perks are on any published rate. I recently stayed at the FS Sydney and he matched the same advance purchase, pre paid rate and I got the extra benefits.

    • VK says:

      I had booked this hotel through Emyr – I strongly recommend going through bon vivant. the perks and benefits they have with FS including room upgrades (I got into a huge 2 bed which was significantly nicer than the room pictured above) including the lounge access, late checkout, breakfast in room for no extra cost!, spa credit and it goes on and on.

  • PGW says:

    Although I haven’t stayed at the FS I did visit it a couple of months back to have a look. Certainly impressive but the pool and jacuzzi looked rather like they had been squeezed into what space was left over and the hotel as a whole doesn’t give the feel of being aimed at the leisure traveller.

    • S says:

      My thoughts are similar – pool looks a little disappointing given you are rather spoilt for choice for luxury hotels in this area of the city. The Grand Hyatt across the park is my choice, a really quite remarkable hotel.

      • Liz says:

        We generally stay at the Grand Hyatt when we visit, but will look at the Four Seasons next time. I stayed here once for business and I loved it, so decided to come back as repeated leisure travellers. I am a big fan of being in the middle of a city with all the air-conditioned facilities at my doorstep (food, drink, shopping). Shame there wasn’t a review about the food court below the Four Seasons in the same building!

    • Rhys says:

      I would agree that this hotel isn’t really aimed at the leisure traveller. Certainly, from what I could see, the majority of the guests appeared to be travelling for business.

      That does mean that despite the smallish size of the pool area, it wasn’t really crowded.

  • Lyn says:

    Rhys, thank you for all these excellent reviews. It makes me want to go back to Malaysia, although the FS would be way out of our price range.

    • Rhys says:

      You’re welcome! I would love to return myself – although I am in the same boat as you!

      • ankomonkey says:

        Is that the last in the series, Rhys? Or is your return flight still to come? Have enjoyed this series 🙂

      • Jon says:

        For those who want to visit but can’t afford or don’t want to pay Four Seasons (or similar) prices, a tip I learned on my many visits before finally moving here – check out some of the serviced apartment options. Lanson Place is my personal favourite (part of SLH, which I think has been mentioned here occasionally – not a points-based loyalty scheme, but can be quite rewarding, eg. 6 stays got me to Indulged status, which confers a $300 voucher, plus a further $50 voucher on your birthday; bearing in mind Lanson Place can cost about $100 per night, that’s not a bad return if you were only doing 1-night stays! Although of course apartments come into their own for longer stays). Plenty of other options can be had via Hotels.com etc. For example, Fraser Residences, Face Suites, Oasia Suites, E&O Residences were all good when I’ve stayed – you won’t get the luxury and business facilities of FS, Shangri-La, MO etc, but if you don’t need those, then you get a lot more space (and a washing machine!) for a lot less money. Some of them have club-lounge type facilities / afternoon tea etc also. All of those are within walking distance of the Petronas Towers, incidentally.