Maximise your Avios, air miles and hotel points

Live in the regions? Your Avios have just been devalued (accidentally)

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

If you start your Avios redemptions outside London and require a connection, your points were devalued (accidentally) on Monday.  It just took us 48 hours to notice.  No-one else seems to have spotted this at all.

The good news is that I think BA will end up reversing what they have done, because it is totally unfair.  I don’t think it is deliberate and I am told by Avios that it is an accident.

On Monday we wrote about the roll-out of BA’s trial of £1 Avios redemptions – see here.

Avios wing 13

Under this scheme, you now have the option – if you choose – of reducing the ‘taxes and charges’ element of all UK and European redemptions from £35 (economy) or £50 (business) to just £1.

The downside is that you need to use more Avios.  In my view, you need to use so many additional Avios that it isn’t worth.  You have the choice, however.  No-one is forcing this new structure on you.

In my article I wrote “I’m sure that more quirks in the pricing will come clear in the next few days.”  Unfortunately I was right.

Avios has devalued if you need a regional connection

Here’s an example.  A Club World off-peak Avios redemption from Newcastle to New York, off peak, costs 100,000 Avios.  This is the same price as a flight from Heathrow to New York.  The domestic connection is free.

Or, at least, it used to be.

Take a look at the screenshot below (click to enlarge):

Avios devaluation

A ‘Club Europe connecting to a Club World’ redemption from Newcastle to New York, off-peak, has gone up by 10,000 Avios from 100,000 to 110,000 Avios return.

Where has this ‘extra’ 10,000 Avios come from?

Here is my guess.  This is the new pricing for a Club Europe redemption between Newcastle and Heathrow, return:

Avios price increases from the regions

The old standard price was 15,500 Avios + £50.  Under the new scheme, you can now use 25,500 Avios to take the taxes down to £1.

25,500 Avios minus 15,500 Avios = 10,000 Avios.  This is where the increase in the long-haul ticket comes from, I am sure.

But there is no tax saving …..

But wait“, I hear you say, “perhaps BA has reduced the taxes and charges bill to compensate for adding on 10,000 Avios?“.

Er, no.

This is the identical trip, booked from a British Airways Executive Club account which does not qualify for Reward Flight Saver because the account – which belongs to my father in law – has not earned an Avios in the past 12 months (click to enlarge):

Avios price increases from the regions

The Avios cost is just 100,000 Avios.  The taxes are the same at £666.08.

So, let’s get this clear …. you now need to pay 10,000 additional Avios for a long-haul redemption, if you are flying from the regions, if you are an ‘active’ Avios collector!

You can save 10,000 Avios by not collecting a single Avios for 12 months and going ‘inactive’.

My money is on this being an IT mistake – and Avios has told me this morning that this was not planned – so hopefully we will see it rolled back over the next few days.  


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (113)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Philip says:

    Rob, is there a case to be made that the Avios “currency” should be brought under the oversight of the Financial Conduct Authority (or similar regulator), to stop devaluations or other abuses?

    For instance, a month or so back I made an Avios redemption, and discovered a while later that my account (and that of my wife which is linked in a family account) had been debited twice.

    Naturally I contacted BAEC – twice so far – and they said they would pass it the back office to sort out. But to date nothing has happened.

    I also used the online system to reclaim the erroneously-debited Avios, but all I received back was an email saying that this was not something they dealt with.

    If this situation had arisen with my bank, they would not only have corrected such an egregious error immediately, they would have offered compensation too, because such an error would have had the regulator down on them like a ton of bricks.

    Any thoughts, Rob?

    • Anna says:

      I think the issue in the UK at least is that Avios are deemed to have no monetary value, and also remain the property of BA so they can pretty much do what they want with them and the customer has little recourse. Of course, your actual money is a completely different kettle of fish!

      • RussellH says:

        True.
        And if they did have monetary value, then presumably that value would be taxable.

      • marcw says:

        They DO have a monetary value – but they are not disclosing it!!!

        • Anna says:

          Not legally. Otherwise, as RussellH points out, the Revenue would be sniffing around them.

          • Lady London says:

            And then the same request would arise for bitcoin and all the other pseudo-currencies and that would be a hornet’s nest. Best if it doesn’t happen.

            sorry to hear that @Philip I am sure if you keep calling British Airways (don’t bother with their overseas call centre) they wil resolve it – have you tried calling the Executive Club and not just a general complaints line?

          • marcw says:

            They DO have a monetary value… otherwise how the hell does Avios Group make profits, and pay their staff… Avios is not a charity!! They essentially sell (and buy) Avios.

  • Seemore says:

    Two weeks ago my wife and I booked first class redemption flights using a 2-4-1 voucher from LHR to LAX over the phone with the BA First Team. Returning from YVR to LHR. Included were Club Europe from EDI to LHR. Initially we were charged an extra 15000 avios which was unsurprisingly the cost of EDI to LHR Club Europe flights off peak. My wife was told this was what the BA system said. She queried this but was told it was correct. We proceeded with the booking. However, we immediately double checked on the BA website what the correct number of Avios should be. We arrived at a figure of 170,000 Avios and not 185,000 Avios which we had been charged. My wife rang up the BA First number again and queried the amount we had been charged. This time the BA Agent agreed with our calculation and refunded us 15,000 Avios. Was this a sign of things to come?

  • Colin JE says:

    Thanks for this really interesting piece. I must admit I didn’t even know the free connection was available before this!

    Are we talking long haul only? What about European short haul – does this still apply? And is this Club only or Economy/ PE too?

    • Rob says:

      When Avios launched, you got free connections on European redemptions too. This was scrapped a couple of years later.

      Works for all classes.

    • Anna says:

      Long haul only. So if, for example, you are flying MAN-LHR-CDG, you will pay twice the avios and fees that you’d pay if you were just travelling from LHR. Because of this we rarely use avios for short haul now unless it’s one of the direct seasonal flights from MAN.

      NB – even on long haul it’s not “free” – there are currently no avios to pay for the connection but there is a cash element. It’s around £50 per leg from MAN, which may well be the RFS fee on a business class seat.

      • AndyGWP says:

        hmmm I didn’t have to pay any extra fees for HKG – LHR – MAN (vs. HKG – LHR)… but I’m guessing that’s down to the specific taxes and fees situations at the origin of this flight

        • The_real_a says:

          Andy I do that route often and the price difference was always an extra 40-50quid over vanilla HKG to lhr.

          • Lady London says:

            Might it depend on married segments? i.e. if there is a fare published for HKG-MAN in which case only one lot of tax (provided connection in LHR is not over 24hrs), as well as a separate fare for HKG-LHR.

          • AndyGWP says:

            Interesting! Maybe it was a calculation error? Im sure they had to manually calculate it (I was using Lloyd’s voucher for upgrade to CW). (I even had to have it recalculated again tho when I changed flight date and it came out pennies cheaper) 🤔

  • Gromit says:

    London Airways stopped caring about the regions years ago unfortunately.

    +1 in the dislike of ‘taxes’ being too freely used to cover random airline top-up charges

  • Harry T says:

    Virgin Atlantic Miles are beginning to look even more attractive for people outside London. Opportunities with Flybe and KLM/AF will soon be available from regional airports. Now would be a clever time for Virgin to open their Upper Class to passengers without status redeeming their 241.

    • CDE says:

      Please, no!

    • BJ says:

      Too many much are pinning too much hope on AF/KLM. Given their own rewards are typically 70-100% higher than the reward estimator suggests for long haul premium flights I doubt we will see much to be excited about from Virgin.

      • Lady London says:

        +1. Like you BJ I think there is too much anticipation about the Virgin tie-up with KLM/AF.

        KLM/AF seem to require outrageous amounts of miles that are not so easy to earn, for any redemption. they do have a bright spot in their regular promotional pricing on awards that is just about OK pricing, and that’s about it.

        I am with other posters in wishing Virgin would open the ability to buy up to its members of all statuses. It would generate so much goodwill, and create more aspirational miles collectors who would fly more on Virgin flights as a result.

        I would love to be able to switch my loyalty to AF/KLM as a regional airport would be very convenient for me. But having checked how many AF/KL miles I would currently have to spend, it would be ludricous to even hope. I don’t think Virgin would be allowed to be much better in the tie-up.

        • BJ says:

          The tax/fees are also an issue. Yesterday we figured redeeming 6k pp each way out to AMS and back from CDG. O be fair, I could actually find the 6k redemption for Augus/September but only on the 6am outward flight and the cost was over €36. Hard to swallow when there are more convenient flights available on easyjet for £43. Now thinking about cashing out to accor.

          • Lady London says:

            Got a feeling there may be excellent train offers on that route. Have defo seen them in the past.

          • Rob says:

            Delta also has outrageous mileage costs – but not when you book the same flights via Virgin. (Can’t help the taxes, those will be fixed.) It is perfectly possible that the same flights require fewer miles with Virgin.

  • sididdly says:

    Slightly O/T but it is a BA Redemption question. Does anyone know if the Fifth freedom flight still exists from LHR to Madrid? If so, which type of plane should I be looking out for?

    • Lady London says:

      Which 5th Freedom flight on which airline?

      • Lady London says:

        pretty sure Rob did a very recent article about BA;s new A350 longhaul aircraft being used on test flights LHR to MAD in next few months – he gave which flights/timings those new aircraft are currently scheduled for, as well. Haven;t got time but maybe you could google? syntax is site: headforpoints.com A350 london Madrid

        • Rob says:

          BA runs a B777, Iberia runs an A330/A340 to/from Madrid.

          The A350 Madrid DRAFT schedule has been published internally by BA and is available on Flyertalk. We are not printing it until the flights are in the timetable and it is very much a working timetable and likely to change, and I don’t want readers booking cash tickets on the back of it.

          It looks like it will replace a short-haul flight and NOT one of the current Boeing 777 rotations.

        • Paul says:

          The A350 schedule on Flyertalk is partially wrong, it does not match the latest internal schedule, very few have access to it, hopefully none stupid enough to publish it. Big change coming.

          • Rob says:

            Someone told me this, which is why we have not published it. It also goes against what I was told at the launch event.

      • Genghis says:

        Note these are third and fourth freedoms respectively

  • Stu R says:

    I’ve tweeted BA about this and his this response this morning:

    “This is strange as you shouldn’t be paying for the Avios on a domestic flight connecting to a long haul on the same booking. You might be best off speaking to our Sales team to have a look into that for you”

    • BJ says:

      It’s probably just a glitch same as last time a few months ago and will be fixed. Not sure why this time it gets a whole article and last time barely a mention. Cannot help but wonder if BA is testing the water but given their IT track record probably a simple glitch is what it is.8

  • Fraser says:

    London is also a region! 😉

    • Rich says:

      Not in the context of ‘do you need a domestic flight to connect to your international flight’ it’s not.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.