Review: Club Suite business class on a British Airways A350
Links on Head for Points may pay us an affiliate commission. A list of partners is here.
This is the second of two posts about the arrival of BA’s A350. In the first article I looked at the event itself whilst this article will be a closer look at the Club Suite itself.
This is the first time that HfP – and indeed anyone apart from some select British Airways personnel – had seen the cabin. When Club Suite was first announced Rob was able to see a virtual reality mockup but it is quite hard to get a sense of the space through two tiny head-mounted screens.
The first thing you notice about the British Airways A350-1000 is the brand new plane smell. If you have ever been on a new(ish) aircraft you may know what I mean.
What is the Club Suite cabin like?
Although the A350 wasn’t flying off anywhere, British Airways had set the aircraft up as if it was ready to welcome passengers onboard. Overhead mood lighting, as well as in seat lighting, had been switched on to give a fuller picture of what passengers can expect.
It looked very smart. Although it uses quite a muted colour palette of greys and some wood effect, it does look good:
British Airways has retained overhead bins on both sides of the aisle as well as above the centre pair of seats, ensuring plenty of storage. They have NOT opted for adjustable air vents, although there are overhead reading lights in addition to those included in the seat.
There are two business class Club Suite cabins. The first cabin contains 44 suites in eleven rows whilst the second is much smaller with only three rows at 12 seats in total. In total there are 56 Club Suite seats arranged in a 1-2-1 configuration with all-aisle access.
The two cabins are divided by the self-service Club Kitchen:
…. as well as two toilets (there are three toilets in total in Business). Although they did not have a huge footprint, the way the toilet and sink has been set up makes them feel quite spacious.
The British Airways Club Suite seat
The Club Suite is based on the Collins Aerospace Super Diamond seat, rather than an in-house design, although it has been significantly customised. The Club Suite is the first time that the Super Diamond has featured a door.
The first thing that struck me when I sat in the seat is that it feels remarkably spacious. Despite the door and the fairly high seat surrounds, it does not feel cramped. With storage on one side and a retractable armrest on the other, there is plenty of room at head-height.
The seat itself feels comfortable, despite the fact that I am 6’2″ and have relatively broad shoulders. Here it is in seat mode:
And here in bed mode, with The White Company bedding:
One of my main concerns regarding the Club Suite was that it might be too private. In renders and other photos the middle divider between the centre pair of seats looked very small.
It IS small – only about a foot (30cm) can be moved. However, this has been carefully positioned so that when both passengers are seated you can see each other without having to move forward or back. This affords privacy whilst still enabling conversations and a line of sight with your neighbour.
The literature pocket is at the top of the seat.
Storage has also been improved on Club Suite. There are now four storage areas. The first is a small cupboard at eye-level which comes with a mirror. This is perfect for storing headphones or bottles.
There are two shallow storage areas along the side console. One of these is outfitted with two USB plugs, a headphone socket and universal power socket as well as the personal in flight entertainment controller.
Finally, there is an open storage compartment at foot level, again suitable for headphones, water bottles or similarly sized objects.
If you have read our previous coverage of the Club Suite you will know it comes with a foot cubby when in bed mode. This innovation has now become one of the most popular ways to ensure direct aisle access for every passenger without reducing the density of business class configurations. Most airlines are now installing seats with foot cubby holes, so British Airways is in good company.
At 6’2″ I was able to lay flat in the seat with no problems. The height of the cubby isn’t quite as generous although I do have decent sized feet and kept my shoes on:
Although not without its detractors, the foot cubby is a decent compromise when it comes to being able to offer direct-aisle access.
The tray table is one of the stand-out pieces of engineering in the Club Suite seat. It slides out directly from underneath the in-flight entertainment screen, and can be latched in two positions: all the way out or, alternatively, at a half-way point. It is a full-width table which can be folded out. This means you can keep it as a small table for drinks or snacks, or it can be folded out to create a large table for dining. It is very nicely done.
In flight entertainment is provided by an 18.5″ Panasonic screen. It is fixed so can be used gate-to-gate which is an improvement. We weren’t able to test the IFE on our walk-through but this looks like a solid offering.
The best seats in British Airways A350 Club Suite cabin
Whilst all the Club Suite seats are nominally identical – all have direct aisle access, identical legroom and privacy – the seats are not perfectly aligned with the windows in the A350-1000. This means that, depending on which row you are seated in, you have between one and two windows.
Rows 3, 4, 7 and 17 all have one window only.
Rows 2, 5, 6, 8 and 16 have one and a half windows each
Whilst rows 1, 9, 10 and 15 all have two windows.
This is not a massive variance but might factor into your choice of seat if you are particularly picky.
I am, surprisingly, impressed by the new Club Suite. My worries that it would feel too cramped and private have proved unfounded. When seated it feels remarkably spacious, and the addition of the door is a clear improvement.
Whilst it would be nice for the entire divider to retract between seat pairs, the sliding partition does allow for conversations. It is – obviously – not as ideal for families or couples travelling together compared to the previous Club World double beds, but it is not quite as extreme as I thought it might be.
The additional storage storage is a bonus, and the in-flight entertainment will be gate-to-gate which is a clear improvement.
The design and engineering of the tray table is exceptional. Whilst this may sound like an insignificant detail, if you consider how much the table gets used it is a small detail that elevates the whole travelling experience.
It’s safe to say that British Airways has outdone our expectations and developed a product that is really very good. The real test will be in a week’s time, when we are due to fly to Madrid on the first commercial flight with Alex Cruz, the BA CEO, himself …..
How to earn Avios from UK credit cards (May 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
SPECIAL OFFER: Until 30th May, the sign-up bonus on the Barclaycard Avios Plus Mastercard is doubled to a crazy 50,000 Avios! Apply here.
SPECIAL OFFER: Until 30th May, the sign-up bonus on the free Barclaycard Avios Mastercard is doubled to 10,000 Avios. Apply here.
Barclaycard Avios Plus Mastercard
CRAZY 50,000 Avios for signing up (to 30th May) and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
10,000 Avios for signing up (only to 30th May) and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
SPECIAL OFFER: Until 13th June, the sign-up bonus on The Platinum Card is doubled to 60,000 Membership Rewards points – and you get £200 to spend at Amex Travel too! Apply here.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
60,000 points AND a £200 Amex Travel voucher until 13th June! Read our full review
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital On Tap Business Rewards Visa
Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points bonus and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.