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We travel in Club Suite business class on the first commercial British Airways A350 flight

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Yesterday was the first day of commercial operations for the British Airways A350-1000.

BA had rounded up a group of journalists, bloggers and (save us, please …..) influencers to try out the new Club Suite cabin on a real flight.  We were invited and, with Rob on holiday, the task of being one of the first people to experience Club Suite fell to me.

If you have been keeping up with the BA A350 coverage, you will know that it is operating on selected Madrid flights for crew training purposes for the month of August.  You can see the A350 Madrid schedule as we understand it here.  This is by far the easiest and cheapest way of experiencing the new British Airways business class seat.

With the Heathrow Airport staff strikes looming, the inaugural service almost didn’t go.  I feel sorry for the British Airways PR team who have had to contend with disruption to what are undoubtedly two of their biggest events of the year – the aircraft delivery and inaugural flight!  Thankfully, the first day of strikes were suspended and our flight could proceed as normal.

The day started in the Galleries lounge at Terminal 5B where one corner had been partitioned off for us. I decided to start my day off with several glasses of champagne and – you will be pleased to hear – managed not to embarrass myself…

BA A350 inaugural flight Alex Cruz

British Airways CEO Alex Cruz gave a short speech about the aircraft and took some questions – more on that in another article later this week.  We headed down to the aircraft for early boarding so that we could take photographs before other passengers arrived.

Alex did not join us on the flight due to the ongoing threat of strikes at Heathrow Airport and – presumably – the ongoing negotiations with BALPA.

The goodies were not restricted to the media contingent.  British Airways had set up an instagram frame, branded cupcakes and a full A350 cake at the gate, which no doubt surprised many of the economy passengers who may not have realised what a special flight they were on.

BA A350 inaugural flight cake


BA A350 inaugural flight cake

I was seated in 11A, which is the last Club Suite in the forward Club cabin.  All the Club Suites had been set up with a special BA100 pillow as well as an inaugural head seat covering.  In fact, every cabin had a special inaugural head seat cover.

British Airways A350 Club Suite


British Airways A350 Club Suite


British Airways A350 Club Suite Inaugural flight

We were quickly brought a glass of champagne and some nibbles:

British Airways A350 Club Suite

…. as well as this very stylish BA100 commemorative amenity kit, which will be available in Club World for the remainder of August.

The contents are identical to the existing White Company amenity kit, but I thought the shape and colour looked very stylish.

British Airways A350 BA100 pillow amenity kit

This is the second time I have been on the British Airways A350, and I must admit that the Club Suite continues to impress me.  The materials and fabrics used make this a very classy, sophisticated seat. The fabric lining inside the hard shell – similar to the fuzzy material inside your car boot – really softens the look of the Cabin.

Whilst it is not a particularly vibrant cabin – there are a lot of dark shades here – the cumulative effect of all the textures is one that feels sophisticated and is unlikely to look dated in a few years’ time.  Photos don’t really do it justice:

British Airways A350 Club Suite

What I particularly like about the seat is the tray table, which can be extended to create a very large and very stable surface, or can be used simply as a small shelf. As you can see, there was room to spare with my large 15″ laptop:

British Airways A350 Club Suite laptop

Because this was an inaugural flight, a decision was made to offer a slightly more substantial meal than the usual Club Europe meals on the London-Madrid route.

On recommendation from one of the cabin crew I went for the yellow chicken curry. It may not look or sound like much, but it tasted excellent and I overheard several people talk about how tasty it was.

British Airways A350 Club Suite Inaugural flight food

For this flight, the PR team and cabin crew had set up the rear Club cabin as a demonstrator with a kitted out bed and a variety of Club World food items, which looked great:

British Airways A350 Club World food

I made the most of it and had a quick lie down in the seat and closed the door.  At 6’2″ I am not exactly short, but the seat is really quite comfortable. British Airways has made an effort to make the foot cubby hole as spacious as possible.

British Airways A350 Club Suite bed

According to the lead designer of the seat, they re-engineered the tray table under the IFE to allow greater height for your feet compared to other seats based on the same Super Diamond frame.  Owing to the angled nature of the suite, the seat also offers more elbow width which is great when in bed mode.

The A350 also features a new in flight entertainment interface on its 18.5″ Panasonic screens.  British Airways recently signed a deal to allow use of the IFE on short-haul flights like those to Madrid, so we were able to try it out. The interface is very slick and looks great, although I didn’t have much time to use it on this 90 minute flight!

British Airways A350 Club Suite IFE


This flight was understandably celebratory – I spent most of it chatting to other journalists and bloggers during the flight. The BA100 pillow, special amenity kit and food will not be present on the remaining training flights to Madrid this month.

Nonetheless, I am very impressed with the new Club Suite.  Let’s be clear – it is not a life-changing product.  The seat it is based on already flies with other airlines such as Qatar Airways, which has already started replacing it with Qsuite, and American Airlines.  That said, the thought and customisation that British Airways has put into the Club Suite makes this a very, very good product.

You can read more about Club Suite, including which routes it is on here.

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Comments (66)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • guesswho2000 says:

    BA only fly to SYD here, but I’d willingly take a connecting flight from MEL to fly BA to SIN once (if?) this seat gets put on BA15/16 (currently 777 operated).

    • Spaghetti Town says:

      As long as BA continue to operate the 777 on the route, you’ll get the new seat eventually.

  • MKB says:

    Until BA stop raising the cabin temperature to 24C once meal service is over, in the mistaken belief that this encourages sleep, the lack of personal air vents is a deal-breaker for me on an overnight flight.

    As I believe Qantas established, the optimum temperature when sleeping under a blanket/duvet is 18C.

    • MKB says:

      I should add that on an existing CW window seat, cocooned in bed mode, and with cabin temperature set to 24C, I’ve recorded temperatures at seat level as high as 28C.

    • Liam J says:


      The lack of personal vents is very short sighted. I’ll continue to fly AA and QR with cool cabins and vents.

      Temperature on BA long haul is a serious issue to me, more so than anything else. Given they supply blankets, and how easily this could be fixed, I’m at a loss as to why this continues.

      My thermometer recorded 29 degrees on a flight earlier in the year on an A380 upper deck window seat. The crew didn’t care and said “this is the optimum temperature for us”. Never again.

      • Andrew says:

        Agreed, I woke up in F on the 747 dripping with sweat – what’s the point of supplying a nice crisp duvet if you’re going to have kick it off because the heating is set too high? John Lewis are selling a great USB charged battery fan for £12 – I suggest we all invest in one and set up on our side tables.

      • Anna says:

        That is interesting because when we set off from JFK with the air con unit broken, cabin crew apologised profusely that it was 30 degrees, handed out extra water, advised people to remove outer clothing and assured us they were doing everything they could to cool down the aircraft interior…presumably to 29 degrees then?! 😂

      • Rhys says:

        Have you tried the lighter blanket? It was on the demo bed on the flight.

        • Lady London says:

          24 degrees C (let alone 29 degrees C) is far too hot anyway and British Airways should not be doing it.

  • John says:

    Rhys, thanks for the review but did you ask anyone to take a photo of you in the seat?

    • Rhys says:

      Yes, BA had a professional photographer on board and I got some other journos to snap a few pics too 🙂

      • Reality says:

        Rhys – he therefore means, where the hell is it then?

        • Spaghetti Town says:

          I don’t think even Bob does in front of the camera pics 😀

          • Rob says:

            I am encouraging him not to! You underestimate how big this site is, at least in central London and London airports. I am recognised enough in public already and my photo very rarely appears. I would like to retain my ability to visit crack joints etc anonymously 🙂

          • Yuff says:

            It’s all those TV appearances 😄

        • Lady London says:

          At least we get to see Rob’s feet sometimes.

  • Tim says:

    Can someone please explain the stupid BA bread roll? Give me the basket any day. That this is all looks but poor substance.

  • Joe bloggs says:

    “which no doubt surprised many of the economy passengers who may not have realised what a special flight they were on!”

    One imagines the vast majority of economy passengers would at best be mildly interested that it was a new plane / type, with most normal people not giving a toss. The highlight for them likely was an unexpected cupcake.

  • Sam says:

    Nice to see Rhys in Sam Chui’s (YouTube) video of the inaugural flight

    • Rob says:

      Yes, he sent me a screenshot. Need to have a little chat with whoever authorised ‘blogger’ as a caption though which is strictly against our style guide ….

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