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Review: the My Lounge airport lounge at London Gatwick’s South Terminal

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This is our review of the new(ish) My Lounge at London Gatwick’s South terminal.

It is part of my new ‘HfP in Rio’ series which will include a review of Norwegian’s premium economy seat which I flew to Rio de Janeiro two weeks ago.  I have also written an overview of how I found Rio itself and why you shouldn’t believe any of the scare stories about this amazing city.

Norwegian provided us with a free Premium seat to Rio.  HfP paid for all of its other costs including transfers and accommodation.

My Lounge at London Gatwick’s South Terminal

Norwegian operates out of the South Terminal at London Gatwick, which is the same terminal used by British Airways.

My Lounge is the lounge that Norwegian uses for its Premium passengers, although free access is now only available to Premium Flex customers.  Premium customers on non-refundable tickets do not have a lounge entitlement, which is in line with premium economy products on other airlines.

I was not on a Premium Flex ticket which meant that I could not enter the lounge.  However, in order to show you what you would get if you were on a Premium Flex ticket, HfP decided to pay for access.  The cheapest way to do so is via this special Virgin Atlantic promotion, which is just £15 and comes with 200 Virgin Flying Club miles too.

The My Lounge at Gatwick South takes up the rear part of what used to be the Virgin Atlantic Clubhouse. The other half is being refurbished as an Aspire lounge – this lounge is now almost a year late in opening but seems to be confident that it will open in mid September.

My Lounge is a brand owned by No1 Lounges which also runs the No1 Lounge and Clubrooms spaces in both Gatwick South and Gatwick North.

Access to all of the lounges at Gatwick South is on the same level as security.  Whilst most passengers will take the escalators down to the main concourse level, there is an access corridor to the left – see my photo below – which takes you to all the lounges.

MyLounge Gatwick South corridor

My Lounge is reached through a further corridor.  Screens inside and out of the lounge make this clear that this is the ‘home of Norwegian’, although it can also be accessed via DragonPass and for cash:

MyLounge Gatwick South entrance

My Lounge is the cheapest of No1 Lounges’ brands but that doesn’t mean that the company has cut costs on the design.  It looks very trendy:

MyLounge Gatwick South entrance

….. and offered a relaxing environment to counter the otherwise chaotic Gatwick experience.

It is not huge, but an effort has been made to partition it into a variety of ‘rooms’, including one geared for children with a variety of video games.

MyLounge Gatwick South seating

There is also an outdoor terrace, although it is very small and doesn’t overlook anything.  It does allow smoking, which is a rarity.  Views from the lounge are towards jetbridges, although you can see aircraft in the distance.

MyLounge Gatwick South window seating

There is a dining area towards the terrace …..

MyLounge Gatwick South tables

…. flanked on one side by the buffet:

MyLounge Gatwick South buffet

The food options are limited but decent. I was there at breakfast time and hot food included ‘bacon bits’ (shredded bacon), baked beans and a spinach mushroom feta or ham egg frittata.

MyLounge Gatwick South breakfast

There is also a selection of pastries, fruit and cereals, as well as a pancake machine.

MyLounge Gatwick South breakfast

Drinks included a variety of juices, wines and spirits.  I made myself a Bloody Mary.

MyLounge Gatwick South bar

Connectivity seemed good. There were in-floor plug sockets in my section of the lounge, although I didn’t try them. Newspapers included i, New York Times and Daily Mail. Magazines included OK!, Sunday Times Travel and Grazia.

Conclusion

Given that you can get My Lounge access for just £15, which includes 200 Virgin Flying Club miles with this Virgin Atlantic deal, I wasn’t expecting much.  Nevertheless, I was impressed by how well the space had been divided to create a calm and attractive environment whilst also providing spaces for children and teenagers.

For £15 via the Virgin Atlantic promotion – less if you factor in the value of the miles you earn – My Lounge at Gatwick South is very good value and makes an otherwise noisy and rambunctious Gatwick experience far more pleasant.  You will get free access if you book Norwegian Premium Flex, but even if you are on a standard Premium ticket I would seriously consider paying £15 to get your holiday off to a good start.

You can find out more about the lounge on the No1 website here.

For me, the next step was my Norwegian plane and the beaches of Rio …..


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (October 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 60,000 points which is a special offer running to 2nd November 2021.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a special 30,000 points sign-up bonus until 9th November 2021.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (15)

  • Tom1 says:

    Rambunctious … love it.

  • Gordon Chalker says:

    Clicked on the promotion link put in my virgin number and shows Gatwick lounge at £25 not £15 ? Frustrating??

    • The Original David says:

      Did you choose No1 Lounge or My Lounge?

    • Rob says:

      Odd if correct, because we booked entry for Rhys via this very link!

    • @mkcol says:

      You didn’t choose the right lounge, I’ve just clicked through & get the £15 price.

      It’s even listed on the home page before you put your VS number in

      EARN
      400 miles at The House
      400 miles at Clubrooms
      350 miles at No1 Lounges
      200 miles at My Lounge

      ENTRY FEE
      £35 – The House
      £35 – Clubrooms
      £25 – No1 Lounges
      £15 – My Lounge

  • Louise says:

    Good timing for the review, thanks. Flying mid sept from Gatwick and not long given up the platinum card so debating on buying lounge access, it’s been a while since we have had to go to a normal restaurant in an airport! Little one just turned 2 so would have to pay for him too though

  • Rich says:

    Cheapest paid advanced booked entry seems to be via the Caxton foreign currency card, my last visit was £13.20 (but admittedly no miles back)
    Caxton do a good advance rate across all the no1 brands including club rooms.

  • S says:

    OT: Can I get a supplementary card on my Plat account for a friend who lives overseas?

    And if I get him the gold/green card, would he get the full insurance benefits?

  • James says:

    Wildly off topic.
    Anyone heard of any success stories with people skipping the first leg of a flight booked with Iberia from Spain following their new law change ?

  • Jemma says:

    Do I see metal cutlery and proper crockery in those photos? I stopped here in June on a ridiculously early flight and the only thing that really detracted from the lounge was the stupid wooden cutlery and paper plates arrangement.

    • Rob says:

      I thought the same – but Rhys confirms that, yes, it is metal! Which is a massive improvement, since wood makes the food taste odd and isn’t even environmentally friendly either.

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