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Review: the My Lounge airport lounge at London Gatwick’s South Terminal

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This is our review of My Lounge at London Gatwick’s South terminal.

This is part of our series of reviews of airport lounges across the UK. You see all of the reviews here.

This article is the start of a four part series following my trip to Oslo last week on Norse Atlantic. The rest of the coverage will appear over the next few days.

My Lounge logo London Gatwick South Terminal

The My Lounge at Gatwick South takes up the rear part of what used to be the Virgin Atlantic Clubhouse. The other half became the Club Aspire lounge at Gatwick South, which we reviewed here, albeit that lounge remains closed.

My Lounge is a brand owned by SwissportALD (a joint venture between Airport Dimensions and Swissport) which also runs the No1 Lounge, Clubrooms and Club Aspire lounge brands – although, confusingly, not the Aspire brand which is solely controlled by Swissport.

Access to all of the lounges at Gatwick South is on the same level as security.  Whilst most passengers will take the escalators down to the main concourse level, there is an access corridor to the left – see my photo below – which takes you to all the lounges. Do not go down the escalators.

MyLounge Gatwick South corridor

A couple of photographs in this review are from our previous review in 2019. It was very busy when I was there last week and I couldn’t get some of the shots I wanted.

My Lounge is reached through a further corridor and you finally end up here:

MyLounge Gatwick South entrance

To ensure I got in, I paid £6 to guarantee entry with my Priority Pass via this page of the No1 Lounges website. The lady in front of me was desperate for a cigarette and had been attracted by the ‘outdoor terrace’ which is mentioned on the lounge signage – she ended up paying £35 to stand outside for a smoke.

My Lounge is the cheapest of No1 Lounges brands but that doesn’t mean that the company has cut costs on the design.  It looks trendy although the light levels are quite low.

MyLounge Gatwick South seating

It is not huge, but an effort has been made to partition it into a variety of ‘rooms’. There is one geared for children with a video games console, table football and some play items:

Review: the My Lounge airport lounge at London Gatwick's South Terminal

There is also an outdoor terrace, although it is very small and doesn’t overlook anything.  It does allow smoking, and I got to see a number of BA tailfins all lined up:

Review: the My Lounge airport lounge at London Gatwick's South Terminal

Whilst the main lounge area has large windows, the views from the lounge are towards jetbridges:

MyLounge Gatwick South window seating

There is quite a lot of dining space, which was not heavily used. You’ve got these small tables plus a bar counter (not pictured):

Review: the My Lounge airport lounge at London Gatwick's South Terminal

…. and then a large wooden dining table with yellow chairs, which is very much a statement piece:

Review: the My Lounge airport lounge at London Gatwick's South Terminal

The dining area is flanked on one side by the buffet:

MyLounge Gatwick South buffet

The buffet doesn’t have a huge amount of choice, but it was enough. I was there during breakfast. Off to the side was a separate area with cornflakes and bran flakes. The main buffet was offering the usual cooked options – here is part of it (the far left is potato):

Review: the My Lounge airport lounge at London Gatwick's South Terminal

I thought this honeycomb was a classy touch:

Review: the My Lounge airport lounge at London Gatwick's South Terminal

There is also a pancake machine to keep the kids entertained.

The ‘wine on ice’ feature is still there – totally unnecessary, as there are multiple fridges available, but it looks good:

Review: the My Lounge airport lounge at London Gatwick's South Terminal

If you want anything sparkling you will need to pay extra for it – £12.99 for a bottle of prosecco and ‘from £28’ for champagne. These certainly aren’t ludicrous prices but if I’d paid £35 on the door to get in I may be a bit annoyed.

Wi-fi was good, even out on the terrace.

The lounge has been stripped of all newspapers and magazines although you are given log-in details for PressReader if you want to download something. The airport itself went back to giving out free newspapers and magazines months ago and you will pass multiple racks of free Financial Times, New York Times, The Sun and Daily Mail on the way to your gate.


I like the My Lounge concept and I think this lounge works well.  The variety of seating, the outdoor terrace and the games room are good touches.

Whilst it is nowhere near as big as the No1, and on paper has far fewer facilities, it served me well. I had a quick breakfast at one of the tables, and then took a glass of wine out onto the terrace where I did some work. That was all I wanted to do and the lounge did the job.

You can argue whether it is ‘right’ that you should need to pay £6 to guarantee your entry when using a Priority Pass card, but I found it worthwhile. Remember that your £6 reservation fee includes fast track security at Gatwick which was, at 9.45am on a Wednesday, genuinely fast – I had just three people queuing in front of me.

If you don’t have a Priority Pass or similar lounge club card, access costs from £30 when booked in advance here.

The main My Lounge Gatwick South website is here. The reservation page for Priority Pass cardholders is here.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (May 2023)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

SPECIAL OFFER: Until 13th June, the sign-up bonus on The Platinum Card is doubled to 60,000 Membership Rewards points – and you get £200 to spend at Amex Travel too! Apply here.

The Platinum Card from American Express

60,000 points AND a £200 Amex Travel voucher until 13th June! Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

40,000 points bonus and a £200 Amex Travel credit every year Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (31)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alex Sm says:

    Another proof that smoking is an expensive habit!

    • david says:

      It wasnt that long ago and cant remember the airport check in area, but there was a huge squared cloudy smoking room. full of people enjoying primary, secondary, tertiary smoke etc etc.

      as for this lounge we got in around 8:30am without £6 but i really liked it. breakfast was great. the pancake machine was absolutely fantastic. they had no breakfast tea which meant one of the staff going out to find some and came back with 3x boxes with prices still on, left me wondering if they literally bought them in a store. smoking area was nice to get some “fresh” air as there was no one smoking at the time. 2/3 broken footstalls/seats in the games room but overall very happy and satisfied.

  • brian says:

    I only discovered that direct corridor to the lounge / restaurant areas on my last trip through Gatwick. For years I had been taking the unnecessary route through the downstairs duty free.

    • Alex Sm says:

      You haven’t read HfP! It has been a key piece of insight from Rob for years

      • Brian says:

        I’ve been reading a few years but somehow completely missed this. It took going through security with my child and looking for the lift for the first time to discover it.

  • Justin says:

    Is this the only airside passenger smoking area in LGW?

    • Andrew says:

      It was a couple of years ago. Couldn’t pay to enter or use priority pass as it was reserved for Emirates I think, but let us go to the terrace for 10 minutes and leave when we had a long delay, before it got busy with Emirates.

      • Andrew says:

        In the South Terminal at least. No idea about North or if they’re even interconnected.

  • rnie says:

    I have not been able to use my priority pass access to any lounge at Gatwick or Stansted this year without pre booking. At Stansted the lounge that I paid for was overcrowded and with zero food available and no opportunity to sit together so we decamped for a restaurant instead. I’m not sure what value priority pass has at either of these airports at the moment.

    • Rob says:

      At Gatwick South you can just go to the Grain Store restaurant and get a free £15 meal.

      • Brighton Belle says:

        I was there a few weeks ago. The
        bill came and they’d added a service charge to the menu prices. So for your £15 you won’t get much. Pre pandemic the menu was much more extensive. Now it’s a short selection of plated meals. And you have to queue to get in because they’re short of staff. Using Priority Pass through Amex in a Uk airport is poor value.

    • david says:

      friday just gone and in Stansted was a sign saying fully booked, no access without pre booking. went to reception anyway and no one asked a q or batted an eyelid.

  • L says:

    So on Friday around 19:00 Grain Store´s Kitchen was closed “due to staff shortages”, the lounge had a virtual queue of 40 min, there was nothing left in Pret a Mange and ITSU closed.

    • Rhys says:

      The kitchen has been regularly closing at 3pm these days, it’s crazy. Even during the rest of the day there are capacity constraints – empty tables they can’t seat anyone at because they’re so understaffed.

  • Joe says:

    How strange! I’m actually sat in this lounge right now, having got in with the £15 Virgin Atlantic offer you advertised in the previous blogpost in August 2019.

    I was always a loyal user of No1 Lounge but the last few times I was very disappointed, the time prior I was waiting over an hour for food and had to give up, purchasing a meal deal from Boots because I was about to miss my flight. The time after that I found they were rationing food only allowing customers to order one meal per person which were tiny.

    I’m very impressed with the lounge, it offers a full breakfast, as well as pastries, cereals and pancakes. Most of the seating is hard and arranged around tables but there is some soft seating too.

  • Chancer says:

    Sorry for deviating from the topic. It is about Gatwick lounges though.

    I’ll be flying from LGW South Terminal, and will have cases to check. Assuming I’m willing to undertake all the involved travelling, would I be able to use the Plaza Premium in the North Terminal?

    • lumma says:

      No, you can’t get between North and South terminals airside.

    • david says:

      No, because to reach it you have to go through security and as your leaving from South then its not possible. Feasibly you could do it if you found a cheapo flight that leaves from North.

  • Chancer says:

    Afterthought/just to clarify, my query is not about gaining entry to the lounge – I have platinum – but about the logistics/security etc.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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