PremiAir is opening on 21st October at Manchester Airport

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• rams1981 says:

  1 Oct1 October 11:07

  OT expiring etihad miles. Is the best use if don’t need for flights to get cash back for them?

  • BJ says:

    1 Oct1 October 11:34

    Probably, even though it is not a great deal the cash can be boosted by using on any other offer of your choice such as 100% bonus on hotel points.

    • Russ says:

      1 Oct1 October 14:51

      I think you can use them for hotel bookings as well. Never done it myself but perhaps may be another option.

  • Rob says:

    1 Oct1 October 12:09

    Yes

  • rams1981 says:

    1 Oct1 October 12:51

    Thanks both

• Anna says:

  1 Oct1 October 11:15

  OT – I have to renew my passport early in case we leave the EU with no deal. My OH renewed his last year and says they used the photo from his driving licence so he didn’t have to have a new one taken. I know my current passport photo was used when I renewed my driving licence, but the online passport service now says I need a new passport photo. Is the photo only valid for a certain number of years?

  • Andy says:

    1 Oct1 October 12:45

    If you need another photo you can download a passport photo app for free so you can ask someone to take your pic using your phone and send that off online. Just need to make sure you have a white/pale background with no background shadow.

  • aDifferentSimon says:

    1 Oct1 October 13:02

    I actually did a selfie against a white wall then cropped it a bit, then let google photos do the “Auto” colour corrections/adjustment/improvements. It says you shouldn’t do any of the above but it went through fine…

  • John says:

    1 Oct1 October 15:22

    Well if I’m reading you right it seems like you are trying to reuse the photo in your current passport for your new passport (via DVLA)? Obviously that won’t work. But you can have a photo from 20 years ago if you renew your passport just before your DL expires, or vice versa.

• KP says:

  1 Oct1 October 11:23

  Couldn’t they find a better name than PremAir? First of all it sounds like a new airline is launching, and secondly it’s similar to PrimeAir which is Amazon’s carrier

  • Shoestring says:

    1 Oct1 October 11:32

    It’s Prem *i* Air

    as in ‘premiere’, geddit?

    not that clever as ‘premiere’ obvs has a very different meaning (ie English) to ‘premier’, the latter as in ‘the first & best’)

• James says:

  1 Oct1 October 11:42

  O/T

  Anyone else having trouble reclaiming money from BA after the strike? BA refused to rebook me onto a competitor airline initially, so I took the refund and booked myself,m. Am now trying to get the difference back from them. Been over 5 weeks since complaint was filed, and I have absolutely nothing back from them despite chasing several times. Can’t even call as customer service cuts you off. At what point do you file small claims papers? I understand they might be busy but this is just ridiculous.

  • Shoestring says:

    1 Oct1 October 12:02

    you have no legal claim for compo/ refund of the difference from BA

    when you accepted the refund, you cancelled your contract with BA and gave up any Section 75 protection you might have had from your credit card co

    • Lady London says:

      1 Oct1 October 14:12

      Yes but what is the passenger supposed to do, at the time, when they have a totally illegal refusal from BA?

      • John says:

        1 Oct1 October 15:24

        Just pay for the replacement yourself, provided you can afford to “lend” BA the money and go to court if necessary

        • marcw says:

          1 Oct1 October 16:27

          Correct. That’s what I’d have done. I did it once with easyJet – they refused to book me on a competitor airline. They cancelled the flight, I did not rebook neither requested refund, just advised them I’ll book other travel options to get to my destination ASAP. Next day, send them the new booking which they paid (in two transactions, first a refund and then the remaining quantity).

  • marcw says:

    1 Oct1 October 12:02

    Bad decision to take refund,,, imho.

    • James says:

      1 Oct1 October 12:32

      Had no choice, was through a travel agent, who said advice from BA was to cancel or move dates, no competitor airline was allowed. That is On a recorded phone line. As you know, CAA has publicly said BA shouldn’t have done this and should have offered to rebook. What are you expected to do? You are trying to rebook before prices go up on their competitors. Then BA reinstated the flight anyway. It was their fault entirely from sending incorrect emails. I think they should refund difference.

      • stevenhp1987 says:

        1 Oct1 October 12:59

        Did BA give you that advice or the travel agent? If the later, then you can’t really do anything against BA as BA didn’t advice you anything!

        If you’ve asked for the refund, instead of pushing for re-routing, then I wouldn’t expect anything from BA.

        If you have it from BA in writing (e.g. email) that they could not re-route it, or were refusing to do so, then maybe you have some comeback. Did you get anything from BA saying that?

      • Shoestring says:

        1 Oct1 October 13:00

        You always have a choice, it gets even better when you know your rights. Eg the possibly easy one on your case, if you booked with a credit card, would have been to use your S75 protection, ie your credit card co is jointly & severally legally liable for the fulfilment of your contract, so you could have asked them to pay the difference between your BA flight & replacement flight (not much hope after you cancelled but worth a phone call).

        You should not have believed your travel agent, a working knowledge of EC261 regulations (summaries all over the place such as MSE but CAA site is better) would have given you the confidence to challenge them & their bad/ false advice.

        Anyway, not having a go at you, try asking the credit card co if they can help, probably too late though – and chalk it down to experience.

        • James says:

          1 Oct1 October 14:17

          Thanks for this. I did challenge them, they told me the Document/advice they got from BA that day said no rebooking onto competitor. As I asked them several times, and they even called me back after checking. I’m not sure what else you could do in the situation. I am determined to get my money back, I think I have strong grounds to do it. If you are refused what you’re legally entitled to do, I’m not what else you are meant to do! With 2 weeks to go until your flight with hotel bookings etc. I don’t think I’ll be alone in this, just frustrating that BA don’t even seem to care.

        • memesweeper says:

          1 Oct1 October 15:06

          If you rebooked with the same travel agent that passed on the wrong BA advice you may have a claim under the Misrepresentation Act. In summary, if you are induced into a contract with a falsehood you may be able to claim some or all money back. IANAL.

        • Lady London says:

          1 Oct1 October 16:27

          In that case youj ust get/keep evidence of the illegal refusal and you name as defendants on your mcol both British Airways and the travel agent. The travel agent will just produce the illegal instructions travel agents received from British Airways that appeared on here a week or two ago, and the judge should find BA guilty.

          In other words if you:re in doubt about who,’s to blame or if they are finger pointing don’t waste your time just sue them both together and let the judge sort it out.

          This one would never go to court because BA would never risk its standard instructions it has given its travel agents being ruled illegal
          That way lies BA having to pay out in lots of other cases involving travel agents if it wentbant further. BA won’t take that risk. They would settle d*** quick.

        • Lady London says:

          1 Oct1 October 17:04

          @James please go for it as I suggest above. Seen your later post. You have all the evidence. Go for it. Think how many customershave denied and bullied by BA’s apparently sleazy practices

        • James says:

          1 Oct1 October 23:07

          Thanks, I’m going to give BA a bit more time as they haven’t even replied yet, although it’s frankly ridiculous how slow they are being. Assuming they decline or I don’t get anything else in the next few weeks then I will go the small claims route. Many thanks for all your help.

    • Anna says:

      1 Oct1 October 17:14

      BA are so bad – when our MAN-LHR leg was cancelled in August 3 hours prior to departure there was a young CSA walking up and down the queue telling people they couldn’t be re-booked with other airlines. I told him this was frankly rubbish and he looked very sheepish! I assume it’s taking some time for all BA staff to be “re-educated” about pax rights.

      • cvz says:

        2 Oct2 October 09:38

        The judge would not find anyone guilty. The matter would be a civil claim, in breach of contract one might imagine, not a criminal trial.

• Spaghetti Town says:

  1 Oct1 October 12:14

  OT: Sorry if it’s been mentioned? AA adding LHR-Boston flight.

• Bill says:

  1 Oct1 October 12:19

  Apologies for this very very OT request. D9es anyone have a recommendation who I can use to attenpt to recover data from a hard drive that was dropped? Hope my request is ok.

  • Craig says:

    1 Oct1 October 14:36

    Sounds crazy, stick it in the freezer in a well sealed bag. Then pop it in a USB caddy and try to copy the data over. Be ready to go straight to what you need. Beyond that it’s probably going to be very expensive to recover the data.

    • bill says:

      1 Oct1 October 15:54

      that does sound crazy !

  • Andrew says:

    1 Oct1 October 19:58

    Don’t do it on a humid day though!

    You’ll blow the circuits with the condensation.

    • Aston100 says:

      1 Oct1 October 21:54

      Not to mention the dilithium crystals.

• Sal says:

  1 Oct1 October 15:02

  OT…. Marriott Bonvoy i have some points due to expire in October. If i buy some points does this keep them active or do i have to stay?

  • Rob says:

    1 Oct1 October 15:03

    https://headforpoints.com/2019/05/26/when-do-marriott-bonvoy-points-expire-how-to-stop-it/

    • Sal says:

      1 Oct1 October 15:07

      Thank you 🙂

• Spaghetti Town says:

  1 Oct1 October 15:54

  Anyone else having issues getting amex webchat to work?

  • Genevieve says:

    1 Oct1 October 16:33

    Constantly.

    • Spaghetti Town says:

      1 Oct1 October 16:34

      Glad it’s not just me. Will have to give them a call. Ive tried 3 different browsers too…

      • AndyGWP says:

        1 Oct1 October 18:02

        Adblockers stop it (or certainly something within PiHole does)

  • Jason says:

    1 Oct1 October 16:45

    App works ok

  • lev441 says:

    1 Oct1 October 22:43

    the new amex website is so bad… Constantly giving me errors.

This article is closed to new comments. Feel free to ask your question in the HfP forums.