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Review of the new Lomond Lounge at Glasgow Airport – is it worth £40?

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This is our review of the brand new Lomond Lounge at Glasgow International Airport.

It is part of our review series covering most (we’re getting there!) lounges at UK airports.  You can see all of our airport lounge reviews here.

The Lomond Lounge was part of Rob’s ‘seven most exciting UK lounge openings’ post from May this year. It is an uber-premium offering at Glasgow Airport, owned and operated by the airport itself.  It is the upmarket sister of the Upperdeck Lounge which we reviewed here.

We were so intrigued by this concept that I flew up to Glasgow to take a look.  For clarity, we paid the £40 entrance fee ourselves and the airport did not know we were visiting.

You can find out more about the lounge – and book visits for cash – on its website here.

Where is the Lomond Lounge at Glasgow Airport?

The Lomond Lounge is situated in the retail area of the concourse, before the gates. If you have been to Glasgow Airport before you will know it is not the easiest to navigate …. coming from another another flight, this means following the signs for gates 27-33. The lounge is on the first floor, above the majority of shops and restaurants:

Lomond Lounge Glasgow Airport entrance

I was quickly welcomed and checked in to the lounge by the staff, before being given a quick tour of the facilities. The lounge is split into several zones. This includes a small TV area off to the right hand side:

Lomond Lounge Glasgow Airport TV area review

The main dining area, flanked on the right by the bar and at the far end by the buffet:

Lomond Lounge Glasgow Airport review

As well as more casual seating alongside the window side, which has excellent views of the gates and the hills in the distance:

Lomond Lounge Glasgow Airport viewand

Lomond Lounge Glasgow Airport view

As you can see, the lounge was fairly quiet. I was there for about 4 hours and this is as busy as it got. Towards my return flight at 5pm I was almost the only person left!

Lomond Lounge Glasgow Airport newspapers

Food and drink in the Lomond Lounge

The buffet is very small, and features a range of cold nibbles including smoked salmon:

Lomond Lounge Glasgow Airport buffet

… as well as a few hot options which included a stew and chicken tikka masala curry with associated sides:

Lomond Lounge Glasgow Airport hot buffet

The reason the buffet is so small is that the lounge also has an a la carte menu, which is available all day. This is available via waiter service throughout the lounge. The options were:

Lomond Burger with Triple Cooked Chips

Fresh Baked Pizza

Toasted Bloomer Sandwich served with Kettle Crisps

Fish and Chips

Lomond Vegan Burger

I chose the Lomond Burger, although I asked for it without the chips. This is what I got:

Lomond Lounge Glasgow Airport review

I thought it looked very smart – not overfilled and impossible to eat like some burgers, or overly greasy – and it tasted good, too. It is not fine dining but it is as good as anything you would find in any of the airport restaurants or indeed any normal pub offering.

In terms of beverages, hot drinks are available via some machines, with an extensive range of teas, coffees and hot chocolate, too. There is also a water station with normal water as well as fruit-infused waters:

Lomond Lounge Glasgow Airport coffee machine

Other soft drinks as well as alcoholic drinks are available from the bar or via the table service.

During my stay I had a gin and tonic and was given a choice of Gordon’s, Bombay Sapphire or Hendrick’s gin.  I also had a glass of champagne, which I believe was Rodier Pere et Fils, which typically sells at retail for around £23 per bottle.

There is no limit to the amount of drinks you can consume and the staff are very proactive in offering to get more when they collect your empties. In general, the staff are excellent – always friendly and happy to help. And who can resist a Scottish accent?!

Connectivity

Connectivity varies where you are in the Lomond Lounge. There are regular plug sockets serving those sat in the windows, and plenty under the bar as well.

If you are sat on one of the tables in the dining area it is not quite as easy, although there are plenty to be found on the structural pillars, if you are close to one.

In terms of Wi-Fi the lounge normally has its own network, although I was told this was currently undergoing maintenance. It was suggested I use the general airport Wi-Fi which offers 1 hour free. However, since I was staying longer I reached the hour and was unable to refresh the connection without waiting for 11 hours.

After a quick conversation with the lounge staff it was clear there was no alternative, despite the ability to use a voucher code to extend the Wi-Fi. Since I was working I ended up purchasing 3 hours of Wi-Fi for £5. You can also get 1 hour for £3 or one day for £9 as well as monthly and annual passes. I thought this was poorly handled by the lounge, which should have instead given out voucher codes.

Bathrooms

The Lomond Lounge toilets are sort-of behind the bar, which sticks out a little. There are two female and two male cubicles although – as you can see – all the cubicles are self-contained, with their own sinks and driers.

Lomond Lounge Glasgow Airport toilets

They are, essentially, gender-neutral toilets so I’m confused by the need to label each one for a specific gender! It makes no sense, and is not a very efficient way of doing it.

Lomond Lounge Glasgow Airport toilet

They are stocked with Arran ‘After the Rain’ toiletries.

Who gets access to the Lomond Lounge?

Bad news for anyone with Priority Pass, LoungeKey, Lounge Pass or DragonPass – the Lomond Lounge is available only to paying customers.

(In the early days we heard reports of it offering a ‘buy up’ to lounge card holders, but this is not official policy.)

That means that, no matter what lounge passes you have, you’ll have to pay the £40 entrance fee. This is the same both booked in advance on the Glasgow Airport website here or on the door.

For comparison, £40 is also what you would pay to enter The House (the former Etihad lounge) at Heathrow before any discounts.

Conclusion

The Lomond Lounge at Glasgow Airport is a very classy affair.  The space itself has been utilised well and zoned into a range of areas that cater to different needs. The views of the tarmac are excellent, and the lounge has been stylishly furnished and fitted.

Although the buffet is small, the a la carte menu delivers freshly prepared, high quality food that you would never find in a buffet. You can also get your fill on the large range of drinks available at the bar, including a cocktail menu as well as more premium spirits such as Hendrick’s, which you don’t often find in lounges.

The service is exceptional with plenty of staff around that will bring you food and drinks to your table.

The only problem I had was with the WiFi.  Whilst I understand that maintenance must occur, I felt the lounge could have handled the issue better and offered alternative access to guests, instead of leaving them high and dry.

Nonetheless, the Lomond Lounge is a fantastic lounge that rightly commands a high cost of entry.  It would be great to see this lounge join the various lounge networks, even if it included an additional entry fee.  We have seen this work with the Clubrooms lounge at Luton Airport and no doubt it would also work here.

You can find out more, and make cash bookings, on the Lomond Lounge website here.

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Comments

  1. It won’t be long before 3rd party lounge cards are accepted here. The airport is struggling to compete with Edinburgh and passenger numbers are way behind plan this year. I can only hope that the Customer Service in this lounge is better than the UpperDeck, which has to rank as my least favourite lounge globally due to the abysmal attitude of the staff working there. The airport has a poor retail strategy- whilst Edinburgh is adding outlets like BrewDog, Bar Barrito, EAT etc, Glasgow is looking to open a Burger King whilst continuing to offer the grotesquely overpriced James Martin and Panopolis brands, both of this are utter cr*p. Edinburgh has innovated with new transfer links and more recently ‘Drop and Go’ parking, meanwhile Glasgow’s solution is to hike car parking pricing once again. Management has no clue what they are doing and it’s no surprise that Edinburgh is stealing passengers. Edinburgh is an additional 30 minutes drive for me vs. Glasgow but right now it’s worth it.

    • Jamesay says:

      Agree with everything you say here. It’ll not be long before other cards and memberships are accepted. It’s in the space where a restaurant used to be years ago with an old teeny servisair Lounge day beside it. It’ll soon fill up with Glaswegian aspirationals and boozebags.

    • Colin MacKinnon says:

      +1 Andy.

      Glasgow parking is the killer.

      And the other lounge! Staff wearing blue rubber gloves clearing the tables – what do they think they are going to catch from the customers – and then keeping the gloves in to serve you good and drinks!!

      • That‘s not different from Galleries Club in LHR T5. They clean the plates in the same rubber gloves that they then pour you a glass of champagne.

    • Whilst I object to the outrageous 252% “Public Transit Departure Tax” for travelling the extra 200 metres on the Tram to Edinburgh Airport, it’s been a game changer for many travellers in the central belt.

      My famly live equidistant (by car) from EDI & GLA, and I’m in Scotland at least once a month, but the only times I’ve used GLA since the Trams started operating in 2014 was on an incredibly cheap LHR-GLA-PHL routing. Even that’s migrated to EDI now.

      As to a £40 lounge. I’d want to know who was in there first. I’d rather be sat in departures if it was full of rough weegies getting tanked up and boisterous before a flight.

      • BlueThroughCrimp says:

        Glasgow security is a million times more customer friendly than Edinburgh.
        EDI is now a horrible experience, especially if you have to use the Lidl extension, and are now forced down a set of stairs, rather than the escalator.
        I’ve given up using EDI.

  2. So 80 quid for me and the wife to have a burger and a drink
    Take my money……im Uber stupid.

    • +1 here. And agree with Andy above.

      • +2
        A fool and his money are soon parted £40 for a burger and a drink is ludicrous.
        The lounge is where the old service air lounge used to be and was probably the first lounge I used with priority pass. Small, dingy, awful.

        Don’t understand what the gripes are with the new priority pass lounge. Food is better than BA which continues to serve the same old cheese, biscuits along with everything else.

        Have been using Glasgow Airport since 1980 and until recently have enjoyed the experience. The changes to access, car rental and parking are a right royal pain and like others make Edinburgh a reasonable alternative.
        Glasgow do need to do something about access

        • Are you referring to EDI PP lounge? Is there now an Aspire near to No 1? Making three PP lounges?

  3. I wonder if Virgin have any plans to send their Upper / Au passengers there ? As has been said the UpperDeck lounge is dire

  4. Excellent report Rhys but, for those of us who can access the BA lounge, I will be happy joining them there. I happen to think it is one of the best on the UK BA network and it was as good as ever when I was there last week.

  5. Agree re James Martin – overpriced and over hyped, £15 for a burger so you’re actually better off in this lounge with a few drinks and a place to relax thrown in for your £40. Agree that the WiFi should have been resolved. However, I’ve used various email addresses to overcome the 1 hr maximum.

    • I did try but I think it might limit via MAC address or something….

      • Lady London says:

        Maybe try with a vpn next time? you can disconnect and make a new uk connection (=new IP address), then try to connect to the wifi.

        Agree with your comments. Lounges need to provide wifi and not have people mess around with having to pay for it.

  6. Joseph Heenan says:

    That is very poor for the WiFi. The upper deck lounge has 24 hour WiFi codes out on the reception desk, so it’s a massive failure by lounge management to have not sorted that out.

    The upper deck lounge originally had its own WiFi network too, which made using the WiFi a lot easier, but for some reason they gave up on it (it was often broken, which may have been a factor!).

    Itll. E interesting to see where they take the lounge. I’m sure they regularly get complaints via airlines about the upperdeck lounge.

    • To you and others,your going on holiday to get away for a rest so surly that could include Wifi for a few hours. Get a life you will soon find out if the world has come to an end.

  7. The problem with gender neutralising toilet cubicles is that a lot of men leave them a disgusting mess by not lifting the seat especially when copious amounts of alcohol are concerned – even in high end establishments.

    • Whilst this may be true, why should only other men suffer the consequences of these degenerates’ actions? Men sometimes need to do a sit-down toilet too, you know, so I believe the misery should be spread across all genders.

      • The male only toilet tends to have the seat up for the majority of the time so it happens less often.

        I’ve tried it in two different restaurants and each time we’ve had far more complaints about the condition of the toilets when they’ve been shared. Ladies toilets do tend to end up a mess too, but it’s usually more to do with paper towels and toilet rolls being thrown everywhere.

        • Lady London says:

          + 1

          2+2 does not seem fair though given it seems lounge visitors are 2/3 male (at least) on business days.

    • Also, love the idea of gender “neutralising” toilets – I enter as a man, and leave as a… eunuch?

    • We have mixed gender loos at work, the PAWs are no better than the PAMs at the filthy state they can leave them in.

      As for our eco-extremist vegan who refuses to flush, and leaves her reusable “pads” to dry on the radiator…

  8. The lounge looks perfectly nice, but I don’t get why anyone would spend £40 per head. Unless you were planning on really taking advantage of the booze, you’d struggle to get your money’s worth.

    • One reason is that at some airports at some times, the ~£30/PP lounge (which can typically be pre-booked for ~£20) gets a lot of groups heading off for boys’/girls’ weekend, on the basis that £20 is probably cheaper than 4 pints in an airport. I don’t blame the individuals doing this, but sometimes I could do without being in the same lounge!

      These groups are unlikely to want to pay twice as much, so the £40 may make it a better experience specifically *because* it’s more expensive.

      Adding the option to upgrade from PP for £10/£15 is unlikely to bring the same issue.

  9. Great review and good to read that there is a good lounge at Glasgow Airport. The disparaging remarks, rightly made, about those who use Lounges to “get tanked up” before flying out for a booze filled trip is not confined to any one airport and I was dismayed to read that Rhys seemed to be “sat on a table” checking connectivity and someone “sat in the window” Lowering the tone already 😆. I’m sure he was ‘sitting’ correctly and I’m just being pedantic about the misuse of ‘sat’.
    Love reading all the comments every day and although I don’t fly as much as most on this site, the input from the regular contributors has been invaluable in making my journeys a more pleasant experience. Heaps of thanks to you all.

    • +1 on sat vs. sitting. Annoying to say the least, especially for foreigners like me having spent years to learn the language properly. Ditto for French and the way most French speakers ruin the language! 😉 My rant of the day is over!

      • Thank you for the support. My daughter-in-law was genuinely confused about its use and had no idea she was incorrect. (Yorkshire but so lovely). We have to maintain standards! 😍

        • Technically though, you would be “seated” as “sitting” is an continuous action…

  10. O/T but lounge related. Yesterday I got to experience the Finnair lounge in Helsinki in the non-Schengen area of the airport, near Gate 52. It is fantastic, great food and champagne. Nice Nordic decor. I was in the Platinum lounge, but took a look at the Business lounge too, looks good in there too. Managed to take a few photos without other passengers looking at the camera.

    • Yes, HEL a much better experience now lounges have been upgraded. Used a lot by us on our ex eu trips.
      Next stop ARN.

      • We were there in the summer, not long after opening. Very impressed with the set-up – probably a contender for best OneWorld lounge in Europe.

  11. The answer is NO. It’s not worth £40. But it might be worth a £10 upsell on top of entry to the crappy lounge right now. I hope they will offer that also to LH pax either upsell or gratis access. I would hope LH might have some leverage with GLA given they will be desperate to not lose another legacy.

    Perhaps its time to downgrade the PP lounge in order to make the £40 lounge look even more “fabulous”.

    I dislike GLA ever since they closed off the shortcut to the domestic pier to make you walk by crappy shops. I’ve totally gone off it. Plus, when flying internationally the arrangement is so poor to walk to the gates. The only convenient lounge there is EK.

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