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Revolut is offering free airport lounge access if your flight is delayed

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Revolut is now offering lounge access for Premium and Metal customers whose flights are delayed. You will get a Priority Pass voucher if your flight is delayed 60 minutes or more.

The offer is essentially the same as O2’s flight delay scheme, launched last October, which also gives delayed passengers free access to lounges.  Both companies have signed contracts with Collinson, the company that operates Priority Pass.

The scheme is called SmartDelay.  To make use of the offer you must use the Revolut app to register your flight details before you fly.  You are automatically sent lounge passes to the Revolut app if your flight is delayed by an hour or more.

Revolut Premium customers can bring one guest into the lounge whilst Metal users receive three guest passes.  If you are on the free Revolut tier you do not get the SmartDelay benefits.

The scheme works across the Priority Pass network with over 1,300 lounges in 500 different airports.  In airports with multiple Priority Pass lounges I am guessing that you can take your pick.

It is not clear if SmartDelay gives you guaranteed lounge access, given the frequent overcrowding at UK Priority Pass lounges.  It would be pretty poor PR to offer free lounge passes for flight delays only to turn people away at the door, although presumably there are maximum occupancy requirements.

You can see the full SmartDelay terms and conditions on the Revolut website here.

Our review of Revolut Metal is here.

Want to earn more points from credit cards? – September 2021 update

If you are looking to apply for a new credit or charge card, here are our September 2021 recommendations based on the current sign-up bonus

You can see our full directory of all UK cards which earn airline or hotel points here.

The following offers will end soon:

  • 2,000 Virgin Points on Virgin Atlantic Reward Mastercard (ends 15th October)
  • 30,000 Virgin Points on Virgin Atlantic Reward+ Mastercard (ends 15th October)
  • 10,000 Avios on British Airways American Express (ends 2nd November)
  • 40,000 Avios on British Airways American Express Premium Plus (ends 2nd November)
  • 60,000 points on The Platinum Card from American Express (ends 2nd November)
  • 30,000 points on American Express Preferred Rewards Gold (ends 9th November)

Here are the top current deals:

British Airways BA Amex American Express card

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British Airways BA Premium Plus American Express Amex credit card

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Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

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Virgin Rewards credit card

Virgin Atlantic Reward Mastercard

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Virgin Rewards Plus credit card

Virgin Atlantic Reward+ Mastercard

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Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers.

American Express Business Gold

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Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

British Airways Accelerating Business American Express card

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Comments (85)

  • KBuffett says:

    Does anyone have any updates on the Revolut loading situation? Are we back to normal or are last weeks changes permanent?

    • Colin MacKinnon says:

      Spend a tenner and take one for the team!

      • Ian says:

        Yep, I tried that on Thursday and there’s a cash advance fee applied.

        • Big Ernie McCracken says:

          What levels are the fees at? I seem to recall 1.5%. Is this the case?

          • Grant says:

            Depends on your card issuer since it is they who are applying the charge. Virgin is 5%, for example.

    • Doog1000 says:

      What I find odd is that there is zero clarity from Revolut – if they made the change themselves which I suspect they should just say so – if it as the Virgin emailed implied is a result of a decision by MasterCard and visa then they should clarify this

      • Lady London says:

        Weasel words from Revolut it’s clear they made the decision themselves. Effectively withdrawing their published term stating no extra charge would be made. Their wording tries to hint Mastercard them do it but clear Revolut themselves have made the decision to add charges.

        it appears Revolut have implemented this significant change without notice and they seem to be trying to obfuscate this. I don’t think they’ve got a leg to stand on and I’d be demanding proper notice and removal of all such charges accruing during the notice period.

        • Shoestring says:

          I can’t see that Revolut were ever in a good position to say these charges wouldn’t apply, they seem to be secondary in the process, not primary

        • jc says:

          – @Shoestring is right that they should never have promised it as it’s outside their control. Even if they could choose their MCC, they can’t choose that every cc company treats that MCC as a purchase

          – But no @LL, Revolut didn’t themselves choose to change the MCC

  • Sandra says:

    Hilton Amex offer appeared on both our cards late Thursday with £75 cash back.

  • Clare Gibb says:

    You need to be careful with the Europcar deal – I got stuffed back in September with the 6000 for 8 days deal. Moved my booking across to Europcar – more expensive, but fine in context of 6000 avios. Picked up the car late at night – really tired, walked to the car and it was smaller than the one I had booked, but too tired at that point to complain and I had a two hour drive. Then got back to the UK and they had whacked fifty quid on for insurance I didn’t need and didn’t ask for. Then they claimed that my smaller car was BETTER than the one I booked, then they refused the 6000 miles because they had given me was in too low a class. The response from the complaints department was rude and dismissive and they just chose not to respond to my last email. Lost the will to live at that point.

    • Doug M says:

      Everyone has car hire horror stories. I stick firmly to Avis and Hertz, not saying they’re better, but I’ve been OK with them for a few years, albeit mostly USA rentals.

      • Aston100 says:

        Pretty dire experience with Avis / Budget in Turkey.

        • Sina says:

          Had to wait is Istanbul airport 4+ hours to get the car I booked with Avis! Their customer services didn’t care and no one ever followed up on my complaint and calls!

    • Lady London says:

      Been there, done that, got the T-shirt. Mine was GVA late night, same thing. Wasn’t 6000 miles at stake though!

      Car rentals is a very corrupt business IMV. I get very nervous renting cars even from the big names if I’ve not got a big corporate behind me.

      My strategy is the same as Doug M’s – lower frequency of issues with those and in the US -but every 4 or 5 rentals or so quite likely they pull something so caution esp if late arrival/tired.

      • Aston100 says:

        So true.
        Regardless of size / reputation of the firm, I always inspect the vehicle and point out any scratches, no matter how small, and I take photos where relevant.

  • Oz says:

    Does anyone know if the $10 Dragon Pass lounge entry via Red Dufry is currently working please?

    • BJ says:

      Comments within the last 48h suggest it is working again so give it a shot.

      • Oz says:

        Ditto – applied with promo code and (new) account only shows Silver. Logged out and in, deleted app and tried again – same 😟

        Rob can you ask Dufry if they are still happy and if they are going to (re)activate this promo.

        • Rob says:

          As soon as a reader with an upcoming birthday gets a code, I’m sure we’ll hear.

    • Rich says:

      Just tried with HAPPYBIRTHDAY2020 as the code, but it didn’t upgrade me to Platinum. (Unless I’m doing something wrong.)

  • Munch says:

    OT Can you still pay into NSI if you upgrade to Curve Metal?

    • BJ says:

      You can pay in with your existing card without fees unless something has changed today. At some point the fee is probably coming though.

  • d4ve says:

    OT – Please does anyone know whether purchasing LNER vouchers from their website would trigger the 5% cash back offer I have on my Amex GoldCC?

    • Brighton Belle says:

      I have £200 of vouchers bought at different times and cards and they all triggered 5% back. But the 12 month expiry is strict so be sure you’ll use them

    • lgflyer says:

      And what about buying non-LNER tickets on the LNER website?

      • BJ says:

        The ones purchased via necrar can only be used on LNER Advance tickets so it may be the same for all of them.

      • Nick_C says:

        You can buy any tickets at the LNER website. They will all trigger the Amex offer. But only LNER services trigger Nectar points as well.

  • Rob says:

    In advance is fine.

  • Roger says:

    Is Hilton offer likely to work on two separate prepaid hotels in different countries in two different stays with combined value exceeding £250?

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