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Revolut is offering free airport lounge access if your flight is delayed!

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Revolut is now offering lounge access for Premium and Metal customers whose flights are delayed. You will get a Priority Pass voucher if your flight is delayed 60 minutes or more.

The offer is essentially the same as O2’s flight delay scheme, launched last October, which also gives delayed passengers free access to lounges.  Both companies have signed contracts with Collinson, the company that operates Priority Pass.

The scheme is called SmartDelay.  To make use of the offer you must use the Revolut app to register your flight details before you fly.  You are automatically sent lounge passes to the Revolut app if your flight is delayed by an hour or more.

Revolut Premium customers can bring one guest into the lounge whilst Metal users receive three guest passes.  If you are on the free Revolut tier you do not get the SmartDelay benefits.

The scheme works across the Priority Pass network with over 1,300 lounges in 500 different airports.  In airports with multiple Priority Pass lounges I am guessing that you can take your pick.

It is not clear if SmartDelay gives you guaranteed lounge access, given the frequent overcrowding at UK Priority Pass lounges.  It would be pretty poor PR to offer free lounge passes for flight delays only to turn people away at the door, although presumably there are maximum occupancy requirements.

You can see the full SmartDelay terms and conditions on the Revolut website here.

Our review of Revolut Metal is here.


Want to earn more points from credit cards? – November 2020 update

If you are looking to apply for a new credit or charge card, here are my November 2020 recommendations based on the current sign-up bonus

You can see our full directory of all UK cards which earn airline or hotel points here.

British Airways American Express card

British Airways American Express

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BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Virgin Rewards Plus credit card

Virgin Atlantic Reward+ Mastercard

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Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these:

American Express Business Gold card

American Express Business Gold

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Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

Earn both Avios and BA On Business points with your business spending Read our full review

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Disclaimer: Head for Points is a journalistic website. Nothing here should be construed as financial advice, and it is your own responsibility to ensure that any product is right for your circumstances. Recommendations are based primarily on the ability to earn miles and points and do not consider interest rates, service levels or any impact on your credit history.  By recommending credit cards on this site, I am – technically – acting as a credit broker.  Robert Burgess, trading as Head for Points, is regulated and authorised by the Financial Conduct Authority to act as a credit broker.

Comments (86)

  • Jonathan says:

    O2 priority offer has ended:
    Offer Start and End Dates: Offer is valid from 01/10/19 – 31/10/19.

    • thehornets says:

      Are you sure Jonathan? I successfully registered some flights on it just two days ago

  • karen green says:

    Does anyone know where to add the flight on revolut app?
    thanks Karen

    • MD says:

      @Karen Click on Dashboard (bottom right), scroll way down. Lounges button near the bottom. Click on that, then Add Lounge Pass. At the bottom of the screen there’s a line saying Is Your Flight Delayed? You can fill your flight details in there. I assume that option won’t show up if you’re not Metal or Premium.

  • Mike P says:

    Any issues with booking a fully flexible rate via Hotels.com and taking advantage of their reward scheme, Hilton points (and any upgrades etc as a Hilton Diamond member) and this promotion too?

    • memesweeper says:

      As long as you pay at the hotel on checkout it should be fine to trigger the offer.

      Status benefits are not assured unless booking directly with Hilton or some agencies (not hotels.com).

    • Zara says:

      Generally they refuse to honour status benefits as it isn’t booked directly. You can get lucky on the off chance.

      • David says:

        and earning Hilton points would be a comeplete no also.

        They needed to be funded from somewhere and there is no where near the margin to pay both hotels.com (Expedia) and also Hilton sufficiently for the stay.

        The most you might be able to get points on would be incidental spend while at the hotel.

        • TGLoyalty says:

          Yup. If Hotels.com is cheaper then do a Brest rate guarantee with Hilton.

          Only way to get benefits is going direct or via a more traditional travel agent.

          • Peter K says:

            The Northern French do negotiate good guarantees!

          • ankomonkey says:

            Quality gag – as usual – from Peter K 🙂

            In my younger days, Brest vs Quimper was my favourite match in world football.

          • Chas says:

            @ankomonkey – why only in you younger days? A Breton match such as that still amuses me in my mid-40s ( and my wife thought that I had matured with age….!)

  • The Original David says:

    How do they verify you actually have a ticket for the flight? From 48 hours in advance of your own flight, scan through the departures board of your favourite delay-prone airport, find a flight that has a significant delay, tell Revolut you have a ticket for that flight and voila. Lounge passes valid for any lounge in the next 48 hours, regardless of how your own flight does…

    Is there any PNR check? I thought Amadeus blocked third parties from accessing PNR data, when they killed My Flights…

    • Shoestring says:

      +1 Shoestring seal of approval 🙂

    • memesweeper says:

      Many lounges routinely scan BPs

      • Shoestring says:

        but that would be fine, Revolut will be sending a bog standard lounge pass, not one that says ‘only valid for John Doe travelling on the 12.25 BA flight to Istanbul’

        • Mr(s) Entitled says:

          But what if the information is shared with Revolut after the event?

          There is a difference between maximising benefit within the rules and outright dishonesty.

          • The Original David says:

            Just look at their T&Cs:
            “Once Smart Delay issues you a lounge pass, it’s valid for 48 hours, and can be used in any one of our lounge network. Any unused lounge passes will expire after 48 hours.”

            If they truly intended it to be for people to get a free lemonade while they’re waiting for their delayed flight, why would they a) make it last 48 hours and b) make it any lounge in the network?

            Nowhere does it say that you have to use it for the delayed flight…

          • The Original David says:

            In fact, their T&Cs were written by a blithering idiot! “You will need to input your flight details in the app, and we’ll keep track of your flight’s arrival time.”

            ARRIVAL time?! So are these vouchers sent out as a consolation as you walk off the plane from your delayed flight? So you can’t even go to the lounge while you’re stuck waiting in departures for 3 hours? Instead you need to hope you have yet another flight within 48 hours, and then use your lounge pass there.

            It also doesn’t actually say when Smart Delay issues the lounge pass. It says it’s dependent on arrival time, but it could be an indeterminate amount of time between your flight arriving and somebody at Revolut getting round to checking your flight and issuing a lounge pass. And then if you don’t have a flight within 48 hours of them randomly deciding to issue your lounge pass, it evaporates.

            I’m genuinely not sure how this scheme is supposed to work…

        • memesweeper says:

          Ah! You’d be relying on the lounge not knowing it was a ‘delayed’ type pass, as opposed to a regular Revolut pass. Concrete evidence of misuse if challenged though — lounges do track who’s in, how they paid and what flight they are on.

    • ChrisBCN says:

      Bravo!

  • BJ says:

    OT: Coronavirus travel restrictions increasing. USA refusing entry to travellers who have been in the Chinese mainland in the previous 14 days. Singapore and Australia also tightening entry restrictions from China.

    • Shoestring says:

      good to see – draconian containment strategy forming, a totalitarian state such as China may not exactly approve but will understand

  • SG says:

    OT:Looking to book a reward flight for a bussy destination on Virgin.Is it best to call an US call centre,not quite sure what time.Also,do they refund the miles if you apply a companion voucher when you call to book the inbound?
    Many thanks

    • MattB says:

      Virgin don’t guarantee any reward tickets will be released for flights, so you can only call to book if you see them available online.

  • Henry says:

    OT i signed up for Hiltons points unlimited so far stayed 5 times in January and no extra points have credited to my account has anyone received points from this offer yet?
    Do i contact Hilton and ask them or will they turn up eventually?
    Thank you

    • BJ says:

      Both my January stays credited the next day. Sign in to your account and gi to my active offers to check you have properly registered for the offer before contacting them. When contacting them use twitter or call, you really do not want to experience Hilton CS via email.

    • SG says:

      Stayed a couple of times in January and points have posted ok,no issues
      I had to contact Hilton in the past with missing points,I would get in touch with their Twitter team,they are quicker and efficient

    • Rob says:

      Odd. Not heard anyone else having issues here. I have a Monday stay so let’s see.

  • thehornets says:

    I used the o2 one at Christmas. My flight was delayed an hour but the notification and emails came through just as boarding was called and the lounge was closing (is a relatively small airport) I obviously didn’t get to use the four passes for my family.

    I emailed o2 the next day and they were excellent. They responded in an hour, escalated it to Collinson, who apologised and issued four replacement ‘single use’ lounge vouchers to be used at any airport anytime over the next six months. This all happened in less than 24 hours.

    I was very impressed.

    • ADS says:

      Well done on following it up, and getting a replacement voucher

      I suspect that actual usage will be very low, partly because lots of other people won’t bother complaining about passes that they weren’t able to use