Revolut is offering free airport lounge access if your flight is delayed

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• Jonathan says:

  1 Feb1 February 05:23

  O2 priority offer has ended:
  Offer Start and End Dates: Offer is valid from 01/10/19 – 31/10/19.

  • thehornets says:

    1 Feb1 February 08:14

    Are you sure Jonathan? I successfully registered some flights on it just two days ago

• karen green says:

  1 Feb1 February 05:26

  Does anyone know where to add the flight on revolut app?
  thanks Karen

  • MD says:

    1 Feb1 February 10:32

    @Karen Click on Dashboard (bottom right), scroll way down. Lounges button near the bottom. Click on that, then Add Lounge Pass. At the bottom of the screen there’s a line saying Is Your Flight Delayed? You can fill your flight details in there. I assume that option won’t show up if you’re not Metal or Premium.

    • jc says:

      1 Feb1 February 11:20

      It will, pressing it will invite you to upgrade.

• Mike P says:

  1 Feb1 February 06:23

  Any issues with booking a fully flexible rate via Hotels.com and taking advantage of their reward scheme, Hilton points (and any upgrades etc as a Hilton Diamond member) and this promotion too?

  • memesweeper says:

    1 Feb1 February 06:52

    As long as you pay at the hotel on checkout it should be fine to trigger the offer.

    Status benefits are not assured unless booking directly with Hilton or some agencies (not hotels.com).

  • Zara says:

    1 Feb1 February 07:44

    Generally they refuse to honour status benefits as it isn’t booked directly. You can get lucky on the off chance.

    • David says:

      1 Feb1 February 09:01

      and earning Hilton points would be a comeplete no also.

      They needed to be funded from somewhere and there is no where near the margin to pay both hotels.com (Expedia) and also Hilton sufficiently for the stay.

      The most you might be able to get points on would be incidental spend while at the hotel.

      • TGLoyalty says:

        1 Feb1 February 12:18

        Yup. If Hotels.com is cheaper then do a Brest rate guarantee with Hilton.

        Only way to get benefits is going direct or via a more traditional travel agent.

        • Peter K says:

          1 Feb1 February 13:40

          The Northern French do negotiate good guarantees!

        • ankomonkey says:

          1 Feb1 February 17:02

          Quality gag – as usual – from Peter K 🙂

          In my younger days, Brest vs Quimper was my favourite match in world football.

        • Chas says:

          1 Feb1 February 19:35

          @ankomonkey – why only in you younger days? A Breton match such as that still amuses me in my mid-40s ( and my wife thought that I had matured with age….!)

• The Original David says:

  1 Feb1 February 06:24

  How do they verify you actually have a ticket for the flight? From 48 hours in advance of your own flight, scan through the departures board of your favourite delay-prone airport, find a flight that has a significant delay, tell Revolut you have a ticket for that flight and voila. Lounge passes valid for any lounge in the next 48 hours, regardless of how your own flight does…

  Is there any PNR check? I thought Amadeus blocked third parties from accessing PNR data, when they killed My Flights…

  • Shoestring says:

    1 Feb1 February 07:38

    +1 Shoestring seal of approval 🙂

  • memesweeper says:

    1 Feb1 February 07:44

    Many lounges routinely scan BPs

    • Shoestring says:

      1 Feb1 February 07:57

      but that would be fine, Revolut will be sending a bog standard lounge pass, not one that says ‘only valid for John Doe travelling on the 12.25 BA flight to Istanbul’

      • Mr(s) Entitled says:

        1 Feb1 February 08:35

        But what if the information is shared with Revolut after the event?

        There is a difference between maximising benefit within the rules and outright dishonesty.

        • The Original David says:

          1 Feb1 February 13:42

          Just look at their T&Cs:
          “Once Smart Delay issues you a lounge pass, it’s valid for 48 hours, and can be used in any one of our lounge network. Any unused lounge passes will expire after 48 hours.”

          If they truly intended it to be for people to get a free lemonade while they’re waiting for their delayed flight, why would they a) make it last 48 hours and b) make it any lounge in the network?

          Nowhere does it say that you have to use it for the delayed flight…

        • The Original David says:

          1 Feb1 February 13:50

          In fact, their T&Cs were written by a blithering idiot! “You will need to input your flight details in the app, and we’ll keep track of your flight’s arrival time.”

          ARRIVAL time?! So are these vouchers sent out as a consolation as you walk off the plane from your delayed flight? So you can’t even go to the lounge while you’re stuck waiting in departures for 3 hours? Instead you need to hope you have yet another flight within 48 hours, and then use your lounge pass there.

          It also doesn’t actually say when Smart Delay issues the lounge pass. It says it’s dependent on arrival time, but it could be an indeterminate amount of time between your flight arriving and somebody at Revolut getting round to checking your flight and issuing a lounge pass. And then if you don’t have a flight within 48 hours of them randomly deciding to issue your lounge pass, it evaporates.

          I’m genuinely not sure how this scheme is supposed to work…

      • memesweeper says:

        1 Feb1 February 09:10

        Ah! You’d be relying on the lounge not knowing it was a ‘delayed’ type pass, as opposed to a regular Revolut pass. Concrete evidence of misuse if challenged though — lounges do track who’s in, how they paid and what flight they are on.

  • ChrisBCN says:

    1 Feb1 February 10:21

    Bravo!

• BJ says:

  1 Feb1 February 07:27

  OT: Coronavirus travel restrictions increasing. USA refusing entry to travellers who have been in the Chinese mainland in the previous 14 days. Singapore and Australia also tightening entry restrictions from China.

  • Shoestring says:

    1 Feb1 February 07:40

    good to see – draconian containment strategy forming, a totalitarian state such as China may not exactly approve but will understand

• SG says:

  1 Feb1 February 07:53

  OT:Looking to book a reward flight for a bussy destination on Virgin.Is it best to call an US call centre,not quite sure what time.Also,do they refund the miles if you apply a companion voucher when you call to book the inbound?
  Many thanks

  • MattB says:

    1 Feb1 February 08:49

    Virgin don’t guarantee any reward tickets will be released for flights, so you can only call to book if you see them available online.

• Henry says:

  1 Feb1 February 07:58

  OT i signed up for Hiltons points unlimited so far stayed 5 times in January and no extra points have credited to my account has anyone received points from this offer yet?
  Do i contact Hilton and ask them or will they turn up eventually?
  Thank you

  • BJ says:

    1 Feb1 February 08:15

    Both my January stays credited the next day. Sign in to your account and gi to my active offers to check you have properly registered for the offer before contacting them. When contacting them use twitter or call, you really do not want to experience Hilton CS via email.

  • SG says:

    1 Feb1 February 08:18

    Stayed a couple of times in January and points have posted ok,no issues
    I had to contact Hilton in the past with missing points,I would get in touch with their Twitter team,they are quicker and efficient

  • Rob says:

    1 Feb1 February 09:34

    Odd. Not heard anyone else having issues here. I have a Monday stay so let’s see.

• thehornets says:

  1 Feb1 February 08:21

  I used the o2 one at Christmas. My flight was delayed an hour but the notification and emails came through just as boarding was called and the lounge was closing (is a relatively small airport) I obviously didn’t get to use the four passes for my family.

  I emailed o2 the next day and they were excellent. They responded in an hour, escalated it to Collinson, who apologised and issued four replacement ‘single use’ lounge vouchers to be used at any airport anytime over the next six months. This all happened in less than 24 hours.

  I was very impressed.

  • ADS says:

    3 Feb3 February 13:55

    Well done on following it up, and getting a replacement voucher

    I suspect that actual usage will be very low, partly because lots of other people won’t bother complaining about passes that they weren’t able to use

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