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British Airways will now offer refunds via a voucher

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Last week, British Airways launched its ‘Book with Confidence’ guarantee in an attempt to drive bookings.

Unfortunately, it wasn’t good enough.  I even gave it a hard time during my BBC World TV interview last week.

British Airways has now made it better AND extended it to cover bookings made to the end of March.

For clarity though …. anyone who booked before 3rd March is still stuffed.  On the majority of routes, they must travel if their flight is still operating or lose their money.

Full details of ‘Book with Confidence’ are on this page of ba.com.

British Airways Book With Confidence Guarantee

This is how ‘Book with Confidence’ now works:

For NEW bookings, and ONLY new bookings, made from Tuesday 3rd March to Tuesday 31st March for travel up to 31st December 2020, you will be able to:

change your flight to any future date without paying any change fees, or

request a full refund in the form of a British Airways voucher, valid for 12 months from the date of the first flight in your booking

This applies to all cabins on all routes.   You can trigger the change or voucher right up until the close of check-in of your originally booked flight.

Here is some small print:

It is only valid for British Airways marketed services, excluding Comair and SUN-AIR

If the flight you book with the voucher is cheaper than the value of the flight you cancelled, the extra can be carried over to another booking – you do not lose it

Multiple changes are allowed to the same booking – you can change the date and then decide to cancel the whole thing if you wish

If you change your flight, you must pay the fare difference if you want to move your flight to a date which is more expensive than the price you paid

Note the any money you pay for extra baggage or seat selection will NOT be refunded as part of the travel voucher.  However, your additional baggage and seating will be carried over to whatever flight you eventually book with the voucher.

The voucher is not transferable

You can find out more on ba.com here.

Comments (71)

  • Paul Walker says:

    Bad Airline putting customers last again. Needs to be some serious increases in passenger communications and a more customer friendly approach to these situations. With so many staff cuts and failures recently it will be hard to bounce back from this.

  • Lee says:

    My wife and I are travelling from Dublin to Heathrow on 8th April returning 14th using Avios flying BA
    Between that we are using the 241 BA voucher to fly Heathrow to New York
    It’s too early to know now but at the moment we intend to go. If we decide to cancel I’m not sure if we can get our Avios and tax and surcharges refunded?
    If BA cancel will they extend the 241 voucher as its close to expiring
    If anyone knows would be grateful. Thanks

  • Mr. AC says:

    This is quite good. BA will in fact probably see some of my money going their way before the crisis is over (either by containment succeeding or failing do fully that quarantine no longer makes sense).

  • Lee says:

    Thanks for that nick, good to know

  • Voltron says:

    Longterm, will no bookings for hotels / airlines cause devaluation for point schemes? Or would it be the opposite to attract people back into travelling.

    • Alex Sm says:

      @Rob, which way did it go after 9/11 and 2009 fin crisis?

      • Rob says:

        United was saying yesterday that it will take 18 months to get back to historic load factors. If this is true then you will see 18 months of good earn deals and generous reward availability.

  • RYAN Nelson says:

    Can British Airways also waive the change fee for persons who would have booked before March2020? because there are some persons who definitely will not be able to travel or may not want to risk travelling because of the coronavirus. Thanks for your consideration.

    • Lottie says:

      Yes they can as they did it for me on Monday. They changed a flight into Italy, that wasn’t on the do not fly list back then, to a flight to France on the basis that my 70+ i laws didn’t want to fly to Turin. (They have health issues) They waived the change fees. It was all done pretty quickly. He did tell me a few times it wasn’t policy but did it anyway.

      • Dravid74 says:

        wait so you sent them to the second most affected european country instead? eh?

        • Lottie says:

          Ha the whole family were booked on the flight. We didn’t have a choice as the accommodation is all in France but we were flying to Italy. If they cancelled the Italy flights we lost all our accommodation/ car hire/ ski etc money as it’s not in Italy. We are hoping that there is a UK/ France ban over the next 3 weeks as it’s escalating over there and we can claim all on the insurance. If not they won’t go at all.

  • IndiaCharlie says:

    Can this be used to “extend” a 241? Book before expiry then ask to delay to another time. I appreciate this is fully not what it is intended for 😉.

    • Vincent Teo says:

      Good question. I’d also be interested to know if this was possible. It does say all flights!

  • Peter says:

    I discovered yesterday that even if a flight is still planned to operate, some insurers will not provide cover for new bookings against any issues caused by Coronavirus on the basis that it is a pre-existing substantial risk.

    • Shoestring says:

      that’s because Covid-19 *is* a well-known existing risk now

      not so different to taking out home insurance on a flood plain/ flood risk area and T&Cs show that flooding has been excluded from the cover – ie shouldn’t come as a surprise