Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (869)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • jc says:

    Virgin Atlantic extending gold and silver status expiry for six months. https://flywith.virginatlantic.com/gb/en/news/coronavirus.html

    • Shoestring says:

      smart – BA should (and no doubt will) do the same

      no point annoying your best customers/ not their fault they can’t fly

  • Deb says:

    Rang BA exec club today. Finally got through after almost 2 hours to be told that refund voucher is only available to direct bookings. Anyone know if this is correct?
    I now have to contact OPODO.

    • Rob says:

      Correct. The BA website says that to be fair. Your contract is with Opodo.

    • Sandra says:

      It does say in FAQ’s if you’ve booked through a third party you must contact them.

  • Anna says:

    Hi Linda – my understanding is that it would still be BA’s responsibility to get you home, the US are not saying they are going to ban anyone from leaving. However, I would be following the news carefully to keep abreast of what is happening in America which may influence your decision whether to travel. Things to consider such as will there be food/petrol etc shortages which would affect you.

    • Anna says:

      Also – if you have booked using a 2 4 1 you can cancel the flights and only lose £35 pp, the voucher thing only applies to cash bookings.

  • Shoestring says:

    I don’t think it’s the carrier’s responsibility to get you back in that situation if there’s no reasonable way of doing that

    it would depend on the scenario

    if Trump adds UK to the banned list then BA will probably carry on flying a skeleton schedule for a few days, ie US citizens out and any citizens back – a much more lucrative country route than Italy (where as you know, BA stopped all flights without much notice)

    • Nick_C says:

      Because of the joint venture, isn’t it likely that BA and AA will both scale back, and transfer passengers between each others flights?

  • David Faichney says:

    Technically stuck in California until we fly back 1st on 26th March via an Avios ticket
    Hopefully we will get back on a consolidated flight in 1st
    Bet the Quantas lounge will be empty or closed

    Any advice ?

    • Peter K says:

      What’s the question?

    • AJA says:

      If your flight is cancelled by BA they should offer a rerouting under duty of care. Have a look at alternative airlines (OW better than any initially) that have a First cabin e.g. LAX-JFK-LHR as a suggested itinerary to suggest to BA if you do get in that situation.

      As for Qantas lounge, that is likely to still be open but they’ve announced temporary closure of their newly opened First lounge in Singapore when they ground their A380s. So could do the same with LAX if they ground the A380 on that route. Reason being the A380 is the only one that has a First Class Cabin. In that situation you would still have business class lounge access

    • James H says:

      Advice?…Be thankful that you’re getting home maybe, and quit fretting about a lounge 🤦‍♂️

  • Simon says:

    OT: if BA get in big trouble, I guess my avios balance is at risk. Does anyone have any mitigation strategies for putting them into safer places or liquidating them for a cash equivalent?

    • Lady London says:

      Unlikely. BA can outlast most amongst the European owned ones.

      Strategy should be same as always : keep spending them on flights before they devalue. They always will, for a variety of reasons, in any longrunning points collection scheme.

      Rob has many articles on the site showing poor conversions if you choose other than flights to redeem.

      Naturally anyone with flexibly creditable points, such as SPG/Marriott (to some extent) and MR rewards would be nuts to convert these unless for immediate use.

      When things settle down its very possible BA will look at devaluation but this won’t be the first thing they do. Any benefits taken away generally from BAs overall program will discreetly be preserved for their large corporate customers. Large corporate-type travel agents like Hogg Robb or whatever their current name is, are also likely to retain privileges even when they are generally removed.

  • yorkieflyer says:

    OT No Bits! All Jet 2 flights to Spain cancelled, aircraft in the air this morning turned round. Due to Spain on lockdown

  • Harry says:

    Just a quick question – I booked a flight from LHR to Boston (BA) then on to Chicago (AA) and home to LHR (BA). I did this through a Skyscanner suggested site. Am I still eligible for BA vouchers?
    Thanks so much in advance.
    Harry

    • ChrisC says:

      yes but you have to go via the TA

      check the FAQ/T&Cs on the BA page as linked to bo Rob at the iop of the article.

    • Lady London says:

      Technically yes but get onto it as it may take persistence if you booked through OTA’s depending which.

    • Lady London says:

      *UPDATE just paged back and saw Rob told someone BA put a clause in their voucher offer that it was only on offer for direct bookings. Defo contact your OTA and sort it but it looks like BA excluded OTA bookings from this concession. Other strategies like holding on for a bit in case BA cancels are hopefully still applicable for you.

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