Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (869)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Geoggy says:

    I’m in the same boat. What’s the best strategy with Avios bookings?

    • Roosit says:

      Not sure if this helps but I just cancelled several Reward Flight Saver bookings (no AMEX voucher used) and was charged the usual 50p cancellation fee per single flight (regardless of which cash+Avios option I had used at time of booking). Obviously I’m not worried about getting 50p back. If you have booked with a voucher I assume it’ll be slightly different.

  • James Gardner says:

    What happens about reward flights booked using Lloyd upgrade vouchers. These will have expired. Do they return avios, fee and extend upgrade voucher, just the avios and fee or issue a flight e-voucher.

    • Robert says:

      +1. My wife and I have a Club Europe booking in May using two Lloyds Upgrade Vouchers, one of which expired in December 2019. If we need to cancel I’d hope we’d get either
      – the £50 tax each + Economy return Avios each + 2 upgrade vouchers
      – the £50 tax each + Club Europe return Avios each (as this is what the upgrade vouchers were worth)

  • krysk says:

    Had a flight booked for today midday. Not enough time to wait and see 😉
    So applied for voucher (cancelling would have given me back 36p !)

    • Lady London says:

      Yes as your flight is imminent, and you have not been rescheduled, and the conditions of your ticket mean you would lose a significant amount by cancelling yourself, then in this case you take the voucher.

      But no one should do this unless the flight is less than 14 days away as BA will cancel most flights at the latest then, or closer to the flight if you want to give it a bit longer.

  • Massimo says:

    I would be really surprised if EC261 gets applied here…

  • Roger says:

    Not necessarily.

    As a self-business traveler I have mu flights booked for next 7 months, due to any cancellations if I was to receive flight voucher valid until end of December it is likely that I may miss out on using the voucher and effectively fore-fitting the money.

  • Andrew says:

    Re EC261 – whilst BA do have a reputation of always paying they are likely to suspend that for now. Airlines will refuse to pay and the CAA have no enforcement powers to make them pay – individuals need to take a civil court case against the airline. The no-win-no-fee lawyers may take the cases after this has all passed, and you might be successful, but I wouldn’t expect anything from the airlines now.

    • Lady London says:

      @Andrew ….”while BA have a reputation of always paying”… No they don’t.

  • Dirtyneedlebluesky says:

    Thanks BA. A day too late for my journey to the US.

    Furthermore, and more concerning to me, is if they pull the return leg now I’m here.

    When will they decide I wonder and how much notice will they give?

    • Lady London says:

      You will have rerouting+duty of care rights if they do pull it. Or refund rights if you don’t need to return or find some other way.

  • Patrycja says:

    OT I have a booking at Marriott Tbilisi at the end of May. My booking still says that changes to reservation are not permitted. Is this superseded by the Cov 19 announcement? Can someone please explain how that works? I am still going to travel if I can but hotel rates now reduced so would like to rebook.

    • Anna says:

      Marriott seem to be extending cancellation dates as time goes on – you need to check their website to see where they are up to. End of May is some time off.

      • Patrycja says:

        Correct but their current guidance says’ existing reservations for any future date’ we will allow full changes. So it shouldn’t matter when I travel. Any thoughts?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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