Why is British Airways deliberately blocking online cash refunds for Avios flight bookings?
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Why is British Airways deliberately blocking online cash refunds for Avios BA flight bookings?
One topic has dominated my inbox and the HFP comments over the last couple of days – the withdrawal by British Airways of the ability to refund an Avios flight online for cash.
EDIT: We have a found a way to get around BA’s block and to allow a cash cancellation. This article shows how.
If you have a British Airways booking made for cash then you can, under the BA ‘Book with Confidence’ guarantee, refund it in return for a British Airways voucher. This voucher is valid for 12 months from the date of the flight which you had to cancel.
This policy is for people who are holding non-refundable flight tickets. It has NOTHING to do with Avios bookings.
Any Avios bookings you hold were made under the standard British Airways rules. These allow you to cancel your flight up to 24 hours before departure in return for a full CASH refund of your taxes and charges, plus the return of your Avios. A fee of £35 per person is payable.
These rules have not changed, and indeed it is debatable that they could be changed retrospectively.
What happens when you try to cancel an Avios booking online?
If you go onto ba.com and try to cancel an Avios redemption, this is the page you are taken to:
If your flight is one which is unlikely to operate, you may not see this. You may just see your cancellation options greyed out.
This is the form you fill in to receive credit for a CASH flight. It is NOT designed to be used by holders of Avios redemptions.
It appears that BA is deliberately trying to encourage holders of Avios tickets to accept a 12-month travel voucher, even though they are legally entitled to a cash refund.
If you ring British Airways, you WILL receive your cash refund.
Unfortunately, you are putting extra pressure on the call centre by doing this and stopping people who need immediate help from getting through. This is a situation of BA’s own making, however.
People are getting the same problem when a flight is cancelled
I have also heard a similar story from readers whose flights have been cancelled.
Instead of triggering an immediate cash refund, they are directed to the same page on ba.com where they are asked to request the ‘Future Travel Voucher’.
Again, you do NOT need to do this. If your flight is cancelled and BA only sends you a link to the voucher claim form, you need to get on the phone and request cash instead.
There is one caveat to this …..
If you have an Avios booking and you cancel it, you lose any money you have paid for seat reservations. This could be substantial.
My understanding – although I am not 100% sure about this – is that if you take the travel voucher then it will include a credit for seat reservation fees, either as part of the voucher or as a marker to allow you free seat reservations in the future.
Don’t try to call BA if you can help it
It is frustrating that British Airways is making you call their overrun call centres in order to get the cash refunds to which you are legally entitled.
However …. there is no rush. Unless you are trying to cancel an Avios booking for immediate travel, there is nothing to lose by holding off. Once British Airways grounds the bulk of its fleet in the next week or so, there will hopefully be a period when it is easier to get through and fewer people are in need of urgent assistance.
How to earn Avios from UK credit cards (April 2024)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.
Capital on Tap Business Rewards Visa
Huge 30,000 points bonus until 12th May 2024 Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
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