EDIT Monday 30th March – Some people are reporting today that this workaround is not working for them. If it does not work as described, it is probably not your fault!
Our main article today is about BA’s unwillingness to let you claim an online cash refund for an Avios flight.
We have now found a way of triggering a cash refund – as opposed to a voucher – without calling British Airways (and waiting hours in the queue …..)
This next chunk of text is for getting a refund of your taxes on Avios bookings which have not yet been cancelled by BA.
For a refund on a CASH or Avios BA flight booking which has been cancelled, scroll down this page and read the PS. at the bottom.
If you have a CASH BA flight booking which is NOT showing as cancelled, do NOT follow any of the advice on this page. You are not yet able to get a cash refund. You either need to accept the British Airways travel voucher offered or wait until your flight is cancelled and then follow the steps above.
To be clear:
Got an Avios booking which is not yet cancelled? Read on
Got an Avios booking which is cancelled? Go to the PS at the bottom
Got a cash booking which is cancelled? Go to the PS at the bottom
Got a cash booking which is not yet cancelled? Sorry, there is no way of getting a cash refund. You need to accept the BA voucher or wait for your flight to be cancelled.
How can you stop British Airways forcing a flight voucher on you?
A IT-savvy reader, Antonio, has found the solution.
Here’s proof it works:
This is how to do it, using the Google Chrome broswer.
Go into ‘Manage My Booking’ on ba.com and select ‘Cancellation options for this booking’. You must be logged in and using the BA account of the person who booked, ie the person who is named on the confirmation email.
You are taken to the ‘consent’ screen:
This is how you do it:
Click the ‘three dots’ in the top right corner of Chrome
Scroll down to ‘Settings’ and click – this opens a new ‘Settings’ page
Click ‘Privacy & Security’ in the left menu – this brings the ‘Privacy & Security’ section to the top
Click ‘Site Settings’ in the ‘Privacy & Security’ section
Do NOT close the window as you need to turn it back on later. Switch back to the window where you have the ba.com ‘Consent’ page open. Tick the ‘Please tick here’ box and click ‘Continue’.
You will now be on the standard cash cancellation screen.
You can cancel your booking for a full cash refund of your taxes, and with your Avios returned.
But don’t forget …..
You will be still be paying the £35 per person cancellation fee on a long-haul booking. If you want to avoid this, you need to wait until BA cancels your flight automatically, assuming it does not operate.
If you paid for seat selection, you LOSE this money if you cancel. You may prefer to take the travel voucher as I believe the seat selection value is retained, either as part of the voucher or as a credit for free seat selection when you rebook.
PS. How to get a refund for a CASH British Airways booking
If you are looking to refund a CASH booking which has already been cancelled, this is an alternative set of steps:
1) Go into Manage My Booking on ba.com and select the flight shown as cancelled
3) Go back to ‘Manage My Booking’ and click on the ‘Cancel and Refund’ button which is just under the cancellation notice
4) Confirm that you now see the correct cash refund form and not the voucher refund form
6) Click on the “Yes” radio button to select that you are a person in the booking
7) When nothing happens press “Enter” on your keyboard. (this works in Firefox and Chrome). The page refreshes and shows an error at the top of the page “email address invalid”
8) Click on the “Yes” radio button again
9) Complete and submit the form
You will see this screen:
For absolute clarity, do NOT cancel a CASH flight if you have not received an email from British Airways saying that your flight is cancelled. If your flight is still showing as operating, cancelling means you lose EVERYTHING except a nominal amount in taxes.