British Airways issued a notice to the travel trade on Sunday evening to warn that the call centre in Delhi has been closed down by the Indian Government.
This is part of a coronavirus clampdown.
The closure has taken out a chunky percentage of British Airways call centre capacity. It is having “a big impact on call waiting times”.
The airline continues to ask that customers only telephone if they are due to fly within the next 72 hours.
(Of course, BA could reduce call centre volumes by putting back the option to receive a cash refund for cancelled flights – instead of a voucher – on the website. Luckily we have a workaround which will allow you to hack the BA website and trigger a cash refund payment.)