InterContinental Hong Kong hotel closes, to re-open as a Regent hotel in 2022

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InterContinental Hong Kong, one of the flagship hotels in the chain, has decided to finally push the button on its top-to-bottom refurbishment.  The work has been promised, but delayed, for a while but the collapse in business due to coronavirus means that this is a good time to push ahead.

The hotel will reopen in 2022.  It will NOT reopen as an InterContinental, however,  It will be branded as Regent Hong Kong, which was the original name of the hotel when it opened.

IHG bought the small luxury Regent chain in March 2018 although, to date, it hasn’t shown that it has much of a clue what to do with it.  My personal view is that the InterContinental resort properties should be rebranded as Regent, with the IC brand focused purely on city centre business hotels.

The key reason to stay at InterContinental Hong Kong is the amazing views over the harbour.  With a luxury high-rise Rosewood hotel having just opened next door, this is less of a key selling point than it was.  We need to see how it looks post refurbishment.

The Regent properties have not been integrated into the paid-for InterContinental Ambassador loyalty programme.  (This HFP article explains how Ambassador works.)  This is another oversight by IHG, giving Ambassador members little incentive to stay there.  This will hopefully be fixed before Hong Kong reopens, especially as this is a great place to use your Ambassador ‘free weekend night’ voucher.

Here is my 2017 review of InterContinental Hong Kong, and here is my wife looking across the harbour from the windows in our room:

InterContinental Hong Kong review

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  1. Amazon Music is fine, but think Apple Music better (thanks to assorted radio shows, eg Elton John’s).

    Usually 800 or so Avios for taking its 3 month free trial via BAEC or AerClub.

    • Hi John, is that a targeted offer, as I can’t se it on my BAEC offers page? thanks.

    • Taylor Swift says:

      Spotify and Deezer are way better than Amazon or Apple music!

  2. Shame but not unexpected re IC HK. Fantastic hotel (albeit expensive compared to the Grand Stanford on Mody Road), would love to see Regent incorporated into Ambassador, we’ll see. The staff were informing guests about the imminent closure back in December when I was last there, now’s probably the ideal time to pull the trigger to be fair.

    • Simonbr says:

      +1. The ICGS also has impressive view across harbour and much better value. And can use AMB voucher.

  3. Robert says:

    Good news re IC closing (was delayed too many times), but yes, let’s hope IHG do something about the Regent brand and AMB.

  4. Neil Preston says:

    Rob, Looks like you have erroneously cut and pasted the IAG liability story from the other day into the email version of this post.

  5. The IC HK was starting to struggle when the riots started – right outside! C19 was a final nail. Lovely hotel though. We had the most expensive meal we had ever had, in their steak restaurant on Christmas Eve 2018. However, this record was to last less than 24 hours when we had Christmas Day lunch just across the road and down a few yards (towards the Star Ferry) at Gaddi’s restaurant (for those in the know), but boy, was it worth it!! :- ))

  6. Guessing if you have used the music trial before you are not eligible for this offer now. Wants to charge me straight away.

  7. The problem is if they rebrand lots of properties to Regent as you suggest then the Ambassador programme becomes pretty useless. They need to keep more than just city centre business hotels in the brand if they want to encourage people to retain their status.

  8. Kev 85 says:

    Is Hackett still the brand of choice for pretend football hooligans?

  9. I feel sorry for the 500 employees from IC HK that is being laid off in such a turbulent time for the hospitality industry, but it’s understandable why the management would want to start the refurbishment now given the terrible occupancy rate.

    • They are being offered positions at other IHG properties apparently, although I admit 500 is a lot.

  10. Blindman says:

    Qantas Oz special ticket.

    Friends have just received a refund in the form of a Voucher credit for their two tickets. They were due to fly in May.

    They did not ask for this, and would prefer the cash as they are unlikely to use this voucher.

    What would be their course of action to get such a refund in cash in light of the Eu stating that all airlines should give cash refunds?


    • Harry T says:

      They should ring or email Qantas CS and ask politely for a rerouting or cash refund under EC261. A rerouting/rebooking could be an interesting possibility because I believe that technically they shouldn’t have to pay a fare difference.

      @LadyLondon or @Shoestring should be able to clarify.

    • Lady London says:

      Very important @Blindman
      A voucher cannot be given without the customers explicit agreement.
      Customer has full right under eu261 to get his cash fully refunded.
      Any airline taken to court must give cash back. Despite airlines currently stating “policies” that offer only a voucher these are illegal and the airline will lose in court. Some governments even appear to be supporting their own airlines in this. They can’t because EU law giving the refund supersedes any local country’s law.

      As well as the right to a refund, under ec261 customer can also choose a reasonably close in time reroute. They also have a right to choose to reroute IE be rebooked, to a later date for the same travel, that suits them.

      In the case of any cheap ticket to Australia you will not get the opportunity again, any voucher is highly unlikely not to cover the cost of a replacement ticket,so h*** yes I would I n s I s t on my right to reroute on a much later date of my choosing. You would also retain all these rights on the new date ticket if things were changed again for any reason on their side.

      It’s a no brainer to insist on reroute. Not voucher for sure, which you do not have to accept. And refund, in this particular case of highly desirable never-find-this-price-again travel, is defo better than voucher but not by much.

      Insist on your right to choose a later date a d have them reticket you.
      If you choose reroute and your airline says they don’t have any flights, any seats or any award seats on your chosen future date (be a little bit flexible if your play is to demand your right to same travel future date)then EU261 requires that they ticket you on somebody else and doesn’t have to be one of their preferred “partners”. Qatar is still flying if your airline is trying to weasel out of giving you your rights

      I am really surprised people are falling for these tricks by the airlines. Our few rights were hard won and even in peacetime the airlines regularly have devious strategies to try not to give what is due. They also try at every point to have the law amended to remove consumer protection

      So for sure refund not voucher, but your right to choose to travel on a later date without being subject to any increased cost, surely is more protective and useful here.

      • Blindman says:

        I was sort of thinking the same, but was unsure about the re-route option.
        As they only paid £400 for the two of them, the voucher is almost worthless.

        So basically they go in with guns blazing quoting EU261 right to be re routed at a later date (they can be flexible) when Qantas as flying again.

        Can they delay ringing Qantas due to the long wait times or is it prudent to call now?

        • Lady London says:

          Call now.
          If they want reroute they need to get in there while QatAr or whoever still has flight dates ahead. January is particularly nice in Australia.

          Technically it’s a reroute of same ticket so the furthest ahead date they will be able to reroute the same travel to will be between 11 and 11 and a half months of the date their ticket was issued ,(NOT their outbound date).

          Remember if they take another date they have same rights if flight cancelled or significantly moved on that date. Note though the passenger would lose out if they couldn’t travel or couldn’t fulfil any new visa or other requirements on that date -but same protection still applies if airline can’t do new date.

          But h*** I would still roll the dice and reroute to a later date. £200 is pretty much just an “option price” to have that.

          I did reply to you on your previous post asking this same question, @Bljndman, quite fully. Think it was about 5 days ago.

          Good luck!

          • Blindman says:

            Sorry I missed that

            I never get updates to my posts replies and searching the chat is almost impossible.

          • Lady London says:

            *Remain polite but firm throughout.

      • Lady London says:

        And NO the airline is NOT entitled to charge any fare difference for a reroute. Even if you choose the option you are entitled to of being rerouted to do same travel on a later date that works for you. Give them room on that date in this situation – check which dates any airline is flying before you ask for the date!. I personally would give QF “any date in January” having had a quick squizz at airline websites first (not just Qantas).

      • Lady London says:

        Note that you could get your credit card to provide the rerouted later date ticket also at no cost to you. They’d try not to but you could just Google ec261/2004 text and job done

        • Blindman says:

          Have Gooled that.
          How would the CC company pay for the ticket?


          • Charlieface says:

            In the usual fashion: from their bank account. They could net it off your credit card or give you a cheque or bank transfer

          • Lady London says:

            You would bill new ticket to card having agreed this with the cardco beforehand and the cardco carries the cost so you wouldn’t have to pay for the new ticket. Obvs agree with them keep a record then do.

            @Dawn agreed this with her cardco for replacement tix costing £5000 as they got abandoned by their original airline when their flight home from Australia was cancelled. Obvs their original tickets for the cancelled flight had cost a lot less than that. Technically you could buy and claim off cardco or insurance if covered, but make it easy on yourself by getting the xardco agreement first this is also reasonable behaviour.

            Law basis for being able to arrange it this way with cardco is
            1) under s75 cardco is jointly liable to ensure you get what you agreed to buy and the airline agreed to sell. So if the airline does not fulfill this contract under contract or statute, the credit card is responsible to.

            2) under statute (law) EC261/2004 a sale of an air ticket gives you the various rights I mentioned above that let you – not the airline – choose what you receive if any part of your ticket is cancelled or significantly changed. The credit card co is a party to the contract alongside the airline and must also provide you your statutory rights if the airline doesn’t

            If you bought a vacuum cleaner on a card and it broke quickly, even if the shop refused to refund or had gone bust, you could get a refund or a repair paid by your credit card. s75 again. There the statute is the Sale of Goods Act (I forgot the new name of its latest revision.) MSE is the best source on this. Same thing here.

            Tell them to choose a replacement flight quickly because you don’t know if more stop. If it can cancels again you have same rights. Personally I think you might have to get a certificate or a visa but guessing good chance January is fine and it’s a great time to go.

    • Lady London says:

      1. Do what @Harry T says. Ask nicely. Keep a record of the call. Date, time, who you spoke to. Recording it might help. The airlines record all calls too, but it is amazing how many recordings are “lost” if required for court evidence.

      2. If they still say no either record your reasonable efforts or to make sure ask is this your final answer. I would absolutely have quoted my ec261/2004 rights to them by this time. A No answer would be their admission that they are breaking the law.

      3. If you paid on credit card once the above is done then if a uk credit card you have Section 75 rights (s.75). These mean credit card is jointly responsible for providing what you purchased, and also jointly responsible for a y legal rights you have connected with that purchase.

      So if you want a refund and airline wont give it to you or travel agent is not paying it over then you can call credit card co and request them to
      refund you under s.75

      Credit card co is also responsible for consequential losses under s.75.

      If you want your right under EC 261 to travel on a later date that suits you then the credit card is also jointly responsible for providing you that ticket without any increased cost (regardless of what that ticket might cost).

      4. If you paid on charge card (not credit card) then most cards also participate in chargeback. A chargeback gives you your money back because you did not get.whatyou purchased. It’s a favour done you by the card companies and not legally required as s.75 is. So if you paid by credit card you could claim chargeback but s75 is much more powerful. If you paid by charge card you only have chargeback.

      If ticket was paid by any Amex card then normally you would have no problem as Amex takes care of it, and has the reputation of sorting these things out since forever as part of their service, so unlikely you’d have to get technical like above.

      5. Insurance may cover you – check your terms on the date you purchased or renewed

      6. Last resort sue them for refund or cost of replacement ticket. You probably don’t have to go this far down the list.

    • Charlieface says:

      Personally I would claim a refund in cash, and not mention the voucher received, hoping they wouldn’t cancel it. I would say it served them right

      • Blindman says:

        Even if they did “double dip” they would only get £400 each, so not a return ticket to Oz which is what they paid for (albeit very cheaply!)

      • Lady London says:

        Records are good enough that this would not work.

        Understand your sentiment though.

        For the benefit of readers I am not going to type this lot out again. Readers should note that these same rules apply to any ticket on any airline that departs from Europe, or any ticket on a Europe based airline regardless of where it departs from.

        Noting these rules also apply to, for example, British Airways, easyJet, Ryanair, or any other European airline. The European Transport Commissioner made a special statement on 18th March stating Ec261/2004 provisions are still in force and a voucher can only be given with a customer’s consent. So don’t consent.

        You also still have these rights if the date of your cancelled flight has passed. Just don’t do anything that could indicate you accept the voucher like trying to use it and send an email to confirm your rejection if you can.

  11. happeemonkee says:

    I used a now expired free night voucher for a stay at IC HK in September. The reservation is still showing on my account. Will IHG let me move the reservation to the Grand Stafford even though the free night has expired (that’s if the trip can go ahead)

    • If you phone the IHG rewards desk and ask them to cancel the reservation, they can reissue a certificate valid from 6 months of they date you call.

      Had the same thing was meant to be at the IC Dang this weekend! 2 vouchers expired last year but were reissued now valid until October.

      • Lady London says:

        Sorry you’re not at the IC Da Nang this weekend @JJ! That’s one hotel I would love to see a review of on HfP. Also anything in Cambodia.

      • happeemonkee says:

        Thanks JJ. Will call tomorrow

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