British Airways now charging £35 cancellation fees – not £1 – on short-haul Avios flight tickets

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British Airways started offering short-haul Avios redemptions for as little as £1 in taxes and charges last year.

As we have covered numerous times on Head for Points, the £1 deal is a bad deal.  If you look at the sliding scale of Avios and cash combinations you are offered when booking, for example:

£1 Avios cancellation fees

….. the best deal is usually the one which one is nearest to the old-style £35 taxes (or £50 for Club Europe) option.

In the example above, for example, taking the £1 deal vs the £35 deal means you are saving £34 in cash to save 9,000 Avios.  This is terrible – you are basically ‘selling’ 9,000 Avios to British Airways for just 0.38p each.  I cannot see any scenario – any scenario – under which this makes sense.

(The easiest way to work out the best deal is to apply your value of an Avios point.  I value them at 1p, which is conservative but sensible.  Applying a 1p valuation, the six options above turn into £176, £153, £130, £120, £132.50, £137.  The best value is the fourth – ie the ‘original ‘ £35 taxes option.)

There was one positive upside though, which benefitted everyone ……

The trial came with one upside – £1 cancellation fees

It is meant to cost £35 per person to cancel an Avios booking.

Because of limitations in the British Airways IT system, however, this was never really the case.  Because ba.com was not set up to demand more money from you when cancelling, the reality was that you paid ‘£35 or the taxes you paid, whichever is lower’.

When the £1 trial started, BA had to make another tweak.  Online cancellation for short-haul Avios bookings was set at just £1!  A one-way flight was just 50p.

Importantly, this was irrespective of which payment combination you used.  Even if, in the example above, you had booked the 8.500 Avios + £35 combination, you were still only charged £1 to cancel.  You got £34 back in cash.

British Airways now charging £35 cancellation fees

You can no longer cancel Avios bookings online …..

For the last three weeks, we have been encouraging people to try a couple of workarounds devised by readers to get refunds from British Airways.  These allowed you to ‘force’ ba.com to show you the page for online cancellations.

This method now seems to be dead, at least for people using a PC.  I see the occasional success for Mac users.

Cancelling a short-haul Avios redemption now requires a call to British Airways.

…. and British Airways is charging £35 on the telephone

In recent days, according to reader feedback, the British Airways IT system has been changed.  It is now impossible, even if the agent wants to do you a favour, to cancel a short-haul Avios redemption without paying a £35 per person fee.

You need to pay the £35 in cash to the agent.  Your existing booking is then cancelled and the entire fees and taxes you paid are refunded.  Even if you only paid £1 tax in the first place, you need to pay £35 to get the refund.

(To be fair, the avios.com system always worked like this in the days before the Avios Travel Rewards Programme was closed.  Few people knew it because, unless you were trying to cancel a one-way booking with £17.50 of tax, it never came up as an issue.)

Some people will have to pay £70 per person!

It gets worse.  For anyone who booked their redemption as 2 x one-way flights, you will be charged £35 each way.

Imagine that a family of four had booked 4 x one-way flights on Avios to Amsterdam and 4 x one-way flights back.  They were expecting to pay a grand total of £4 to cancel them all (8 x 50p one-way cancellation fees).  Instead, British Airways will now ask for a whopping £280 (8 x £35).

British Airways now charging £35 cancellation fees

Is there any way around this?

Not that I know of. 

All I can suggest is that you hold off cancelling as late as you can, in the hope that either:

online cancellation returns and you can again get away with paying just £1, or

British Airways cancels or substantially retimes your flight, in which case you can request free cancellation

One of the readers who contacted me about this had booked reward flights to Spain for most weekends in the Summer to lock in the seats.  His plan was to cancel most of them for £1 and just fly a couple.  They were all booked as 2 x one-way tickets.  He is now facing a very expensive raft of cancellations ….

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Comments

  1. Mikeact says:

    You obviously haven’t lived in the States….got on an AA flight in January.
    Over here, admittedly not quite the same, but it does and can happen..you don’t have to take my word for it….went to Glasgow airport to try for an earlier flight…nice chat..no problem.
    I started flying in the 60’s , way before ’73.

  2. That definitely isn’t correct about the telephone cancellations. If the person has paid less than £35 per person in total on a booking then they just lose whatever they have paid and get the avios refunded. They wouldn’t be charged £35 to cancel a £1 ticket. I am a gold member and I called to ask about it as I cancel a lot of these and nothing has changed.

    • I have a stack of emails saying otherwise.

      • Geoff says:

        Had a £1 per person avios booking cancelled by BA, called up BA on 3 May to ask for a refund and we got all the avios back plus £2 – no £35 fee.

  3. “One of the readers who contacted me about this had booked reward flights to Spain for most weekends in the Summer to lock in the seats. His plan was to cancel most of them for £1 and just fly a couple. They were all booked as 2 x one-way tickets. He is now facing a very expensive raft of cancellations”

    Im delighted. So selfish.

    • Sorry to say but delighted to see now someone deserves what he/she gets after an malicious abuse of the system. What a smart alec.

  4. john says:

    I’ve been trying to cancel my 2-4-1 flights to Orlando but BA have made it impossible to do so without accepting a voucher in exchange. They tell you to call them to cancel on the website but when you phone they are too busy and tell you to call back later. Frustratingly I booked car hire through BA as well. Again it is proving impossible to cancel this. Unfortunately I booked it separately to the 2-4-1 flights and its impossible to have either dealt with. Maybe one day someone will answer the phone at BA, but that looks like no time soon.

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