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Review: the new Radisson Hotel, London Heathrow

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This is our review of the new Radisson London Heathrow Hotel.

Formerly the Park Inn, the hotel saw a complete refurbishment and rebrand over the summer. It now serves two different brands: the trendier Radisson RED, which Rob reviewed here, and a ‘standard’ Radisson which I review here.

Radisson Heathrow Hotel exterior

As we have already reviewed half the hotel, we thought we should also take a look at the other half! The Radisson side is generally £20 – £30 per night cheaper than the Radisson RED side, even though all the facilities are shared.

Take a look at both of our reviews and see if you think this is justfied.

Inside the Radisson Heathrow hotel

The Radisson brand – as opposed to Radisson Blu, Radisson RED and Radisson Collection – is normally only seen in the US, so it was a little surprising to see it in London when the hotel re-opened.

The Radisson side is by far the larger of the two, with 637 of the 895 rooms. However, both sides share a single entrance, lobby and reception. There is no separation between the brands when you walk in unlike most dual-brand hotels.

This means that you get the trendy lobby complete with red phone boxes and a mini, just like a guest on the Radisson RED side.

Getting to the Radisson at London Heathrow

As the crow flies, the hotel is very close to Terminals 2 and 3. It is virtually impossible to walk, however, as you would have to walk through the tunnel that passes below the runway, which doesn’t have a pavement.

The easiest way to access the hotel is via a range of local bus services from any of the terminals. Buses take less than 5 minutes to the central bus station at T2 and T3 and about 10 minutes to Terminal 5. Rob’s review of the Radisson RED has more information on bus transfers.

Remember that local buses are free within the airport boundary so do NOT touch in with a payment card when you board.

Arriving at the Radisson

The hotel is tucked away just behind the main road, overlooking a car park. It has a pretty cool entrance:

Radisson Heathrow Hotel entrance (2)

When I arrived only one check in desk out of four or five was open and dealing with what appeared to be an extensive guest query. A queue had built up:

Radisson Heathrow Hotel reception

Luckily a second attendant arrived to deal with the rest of us!

During check-in I was asked if I wanted to use the pool or gym, which was available by pre-booking a timeslot. I figured I would, since I had nothing better to do!

To get to the lifts you walk past this row of (fake) red phone boxes:

Radisson Heathrow Hotel lobby

The doors at the end are for the conference facilities, and the gym and pool are around the corner.

The rooms at the Radisson London Heathrow

I was given a room on the third floor:

Radisson Heathrow Hotel room

I don’t think any of the rooms have particularly good views so it probably doesn’t make a difference which floor you are on. The hotel isn’t really high enough to get a good view of the runway.

Weirdly, there are no overhead lights in the room. Instead there are two lamps as well as two bedside lights. This makes it very cosy albeit not necessarily that bright.

Storage space is limited. There is a small open corner wardrobe immediately behind the door. This is probably less of an issue as you might think, as most people are likely to stay just one night at the hotel before or after a flight. To that end, a very large padded bench offers ample room as a suitcase rack.

Radisson Heathrow Hotel bed

You also get an armchair and decently sized desk:

Radisson Heathrow Hotel desk

The TV remote was wrapped in plastic with a label that suggested it had been fully disinfected between guests. The hotel also provided a mini bottle of hand sanitiser:

Radisson Heathrow Hotel remote hand sanitiser

There is no coffee machine in the room, only a kettle and a selection of instant sachets and teabags etc. There is also no fridge or mini bar, despite a cupboard for one underneath. This is the same as Rob found when he stayed at the RED. The extra money you spend at the RED does not get you a proper coffee machine.

Radisson Heathrow Hotel kettle

An ironing board and hair dryer are also supplied.

Bathrooms at the Radisson London Heathrow

The bathroom was decent, featuring a shower with dual shower head:

Radisson Heathrow Hotel shower

Toiletries provided were Radisson’s own ‘Simply Delightful’ brand in miniature bottles.

Radisson Heathrow Hotel toiletries

A bar of soap was provided but – bizarrely – there is nowhere to put the soap once you have used it. There is no soap tray so you have to decide between putting it directly on the counter top or leaving in the sink. Weird!

Radisson Heathrow Hotel bathroom

Eating at the Radisson London Heathrow

When it comes to food, you have two options. There is the ‘Hope & Glory’ restaurant bar, which serves both Radisson and Radisson RED, or there is a rather sad looking vending area:

Radisson Heathrow Hotel vending machines

As Rob noted in his review, the menu in the Hope & Glory restaurant is an odd mix of items. It seems to swing between basic pub food and a trendier brunch place!

I went for the cheeseburger, which was fine but really nothing special:

Radisson Heathrow Hotel cheesburger

The second restaurant is currently closed.

I left before breakfast as I had lounge access at Terminal 5 and it was not included in my room rate.

The gym and pool at the Radisson London Heathrow

Since it was open, I thought I would check out the pool and gym. These are accessed via a fairly narrow corridor a few steps away from the lift.

I was expecting the facilities to be virtually empty as the hotel was very quiet, but there were a surprising number of people working out and swimming.

Radisson Hotel Heathrow gym

I’m not 100% certain but it seems like the pool and gym are open for public use.

You’ll also find a sauna and steam room in the pool area, although the steam room was closed in line with government guidelines at the time. The sauna, oddly, was open.

Radisson Hotel Heathrow pool

Whilst the addition of pool and gym are welcome, they are relatively small for a hotel this size. It must get pretty crowded on peak days.

Conclusion

Although it’s not as easily connected to the terminals as some hotels at Heathrow, the Radisson has been refurbished well and has some facilities you might not find elsewhere.

That said, the menu at the Hope & Glory restaurant is in desperate need of a rethink. There is a place for a basic but good quality restaurant here.

Looking at Rob’s review of the Radisson RED side of the hotel, there doesn’t seem to be much difference – apart from slightly trendier decor – between those rooms and the one I had on the Radisson side.

If the Radisson is noticeably cheaper than the Radisson RED, as it normally is, I would take that and spend the saving in the bar and restaurant.

The good news ….. 5,000 bonus Radisson Rewards points

Until 31st December, Radisson Rewards is giving away 5,000 bonus points on every stay. This is on top of their generous 20 points per $1 of base earnings, plus any status bonus.

My stay – £59.85 plus dinner – netted almost 6,900 points as a Radisson Rewards Gold member. At the standard HfP valuation of 0.33p per Radisson Rewards point, I received £23-worth from my one night. You can’t argue with that sort of return.

This HfP article contains full details of the 5,000 points promotion. You MUST register in advance via this link.

Booking

You can book, or find out more about, the Radisson RED Heathrow here and the Radisson Heathrow here.

Comments (9)

  • Paul says:

    This is my video review of the third Raddsion hotel at Heathrow, The BLU….

    https://youtu.be/6SPsmzPW8B8

  • JJ says:

    I’m sure that walking (and possibly cycling) through the LHR tunnel is strictly prohibited, and any attempt to do so would probably mean spending the night at LHR nick, thus negating the need for a hotel room.
    Any blockage in the tunnel causes massive disruption and no one will thank you for it. There are plenty of buses.

    • Rhys says:

      And it would be extremely dangerous!

    • Lady London says:

      I have ridden my motorcycle through that tunnel perfectly legally on a narrow path alongside the main car lanes (it is raised and has a thin barrier) more than once.
      That used to be open for cycles and motorbikes (by one route of approaching it). Not sure if people could walk on that path in the tunnel or not but I remember dodging a pedestrian or two on my Brompton.

      No idea if that route into Heathrow is still there as I havent accessed T2 from the A4 direction for a while. It did take some nerve to do it with traffic rushing by you.

    • Dubious says:

      There are two single lane tunnels adjacent to the main dual lane tunnel (one on each side).

      While it pedestrian abs bicycles are not permitted in the main tunnel they always used to be allowed in the side lane – these were in fact the designated cycle routes as published by Heathrow Airport. These tunnels went under renovation works a couple of years ago during which pedestrian and cycle access was cut off; I am not sure what the current status is or whether the works have completed.

  • Ben says:

    I stayed at the Park Inn a few years ago. It was an awful experience. Queues to check in were crazy (El Al flight delayed and everyone was put up there), room service phoned and woke me not once but twice to get their tray back and the windows were not sound proof in the slightest.

  • John W says:

    Prior to the refurbishment I stayed at the hotel for work for two weeks. The gym is identical to what it was prior to hotel refurbishment . I can confirm that it is a nightmare trying to get in there even at 6am –

  • AndyGWP says:

    That burger looks like they forgot to put the burger on it 😀

  • SammyJ says:

    Stayed at the Radisson Blu Edwardian a few weeks ago as they had a decent stay & parking deal (£160 for interconnecting family rooms with up to 14 days parking). It was a pretty sorry place though – lots of shiny marble in the foyer, but the room was dark and depressing. They advertised an airport shuttle (hoppa) but it didn’t actually exist – you need to walk several hundred yards along the road to a different hotel if you want that!