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Your British Airways eVoucher or FTV is now extended to 30th April 2023

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British Airways has amended its rules on eVouchers and Future Travel Vouchers.

If you received an eVoucher or Future Travel Voucher for a cancelled flight, or if you voluntarily chose to cancel, your voucher is now valid until 30th April 2023.

This represents a 12 month extension on the previous deadline of 30th April 2022.

BA 747 retirement Concorde tail

Remember that 30th April 2023 is the day by which your travel must be completed. It is NOT a ‘book by’ deadline.

What is the difference between a Future Travel Voucher and eVoucher?

Initially, all British Airways refunds which were not paid in cash were issued as a Future Travel Voucher.

The FTV is, literally, your ticket in a frozen state. The voucher number is the same as your old ticket number.

When you come to rebook, you need to call British Airways. They will reopen your old ticket and make any necessary changes.

The problem with the FTV is that it is inflexible:

  • you cannot change the passenger names
  • you cannot change the ticket type (eg an Avios ticket cannot be turned into a cash ticket)
  • you need to call British Airways to rebook

British Airways was also failing to tell people how much their voucher was for – or what vouchers or Avios were rolled up in it – and it was not possible to find out online. You needed to call the overstretched call centre to find out exactly what you had got, and when it expired.

BA stopped issuing FTV’s for cash tickets

Late last year, British Airways changed its policy. All refund requests for cash tickets, which did not qualify for a pure cash refund, started to arrive as an eVoucher.

The eVoucher could be used online and was not tied to a particular person, making it easier to spend.

British Airways also started the long process of automatically turning Future Travel Vouchers for cash tickets into eVouchers.

I understand that any Future Travel Voucher with an Avios element, however, will remain as a Future Travel Voucher. In terms of expiry it makes no difference as both types of voucher have been extended to 30th April 2023.

Will anything happen to British Airways American Express 241 vouchers?

There is no announcement yet, but I would expect to see something happen.

Remember that, in any event, you can artificially extend your unused 241 vouchers to 30th April 2023 anyway.

All you need to do is book a simple return flight from, say, London to Manchester for two people using your companion voucher. Once booked, cancel it and take the Future Travel Voucher option.

When you want to use your 241 voucher, you simply ring up British Airways and pay whatever extra Avios and cash are required to change your Future Travel Voucher into the redemption you want. You cannot change the passenger names. Travel must be completed by 30th April 2023.

That said, I strongly recommend that you do NOT do this until the very last minute before your 241 voucher is about to expire. I expect British Airways to extend them anyway, and your 241 voucher is far more flexible when it is completely under your control.

Conclusion

Extending outstanding vouchers to 30th April 2023 is a sensible move by British Airways. Even if short haul travel opens up this Summer, many favourite long haul routes are likely to remain closed for longer.

BA is also seeing off the possible threat of legal action to force it to turn unused vouchers into cash. The European Union has already told airlines in member countries that they should cash out unused vouchers at expiry.

You can see the new rules pertaining to eVouchers on this page of ba.com.

The updated rules regarding Future Travel Vouchers can be found on this page of ba.com.


how to earn avios from credit cards

How to earn Avios from UK credit cards (July 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (66)

  • DK says:

    Looking for some advise.
    I have Avios 2-1-4 booking to Canada for July. Don’t think we will go and 2-4-1 expiry date is August 2021 after extensions. Inbound was cancelled as from Calgary.
    I wonder if I take a refund. Or wait till closer to July and ask BA to rebook us for July 2022 from Vancouver? Will it work?

    • elt says:

      See my reply to Robert de Mornay Davies 09.29.
      BA tix only valid for 1 yr once issued. Unfair terms??

  • Frenske says:

    I thought I would do myself I favor by accepting a FTV over hanging on the phone for hours to get a refund. Now it turns you still need to hang on the phone for hours to book a flight; I assumed using the voucher would be akin applying a discount code for online shop.
    Honestly do yourself a favor and just get a complete refund. Nothing beats the flexibility of cash or even a stash of points.

  • realakagi says:

    I currently have a FTV for a reward/avios booking. If I make a new booking with that FTV, and then cancel using the usual reward flight cancellation procedure (£35 admin fee), will I be able to get my avios and any remaining taxes back?

    • Rob says:

      I think there is a threshold – small amounts come back, larger amounts mean a new FTV.

  • neilh3 says:

    I’m in a situation with a combined Avios booking using a 2-4-1 and also using a GUF2. Trip to South Africa in March (’21) Booked in April 2020, last amended (& re-issued) in Sept ’20 when the GUF2 was applied. BA have now cancelled this trip (not surprisingly) we thought we’d perhaps try and move to nearer or even over Xmas. & I’ve had 2 different positions from BA agents… One says that the ticket validity for the new outbound needs to be within 1 year of re-issue (Sept ’21), another says from the original date of booking (April ’20)… Which is it? If the former I’m thinking about booking on the first available services in April, which are then highly likely to be cancelled again & gives me booking options until April ’22….. & given this is BA cancelling – in this scenario I don’t have to worry about Avios availability for future dates……
    Any help appreciated.

  • Nevine says:

    I booked tickets using Avios and paid the cash taxes. BA have now cancelled the flights. I do not want to rebook so will take an Evoucher. It is not clear what I will end up with? Do they reinstate my Avios back to my Avios account and provide the cash (the taxes) as the Evoucher?
    Clarification would be much appreciated!

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