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British Airways extends unused eVouchers to 30th September 2025

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If you have an outstanding British Airways eVouchers from the pandemic, it has been extended by a further 12 months.

Vouchers had originally been due to expire on 30th September 2023 and then extended to 30th September 2024.

This has now been extended to 30th September 2025.

British Airways evoucher expiry

All travel must be booked and completed by that date, unless your voucher specifically states otherwise.

This is a generous move by British Airways, since it is hard not to argue that people have now had sufficient time to use their vouchers.

It was a different situration last year, when IAG – the parent company of British Airways, Iberia and Aer Lingus – admitted that it had €600 million of unused eVouchers. The group had initially refused to commit to a further extension beyond September 2023 at the time, and some financial analysts had started to factor in a balance sheet boost for the 2023 financial year.

I was always sceptical that British Airways would pull the plug. Many people took an eVoucher during covid – when a cash refund was offered as an alternative – because they wanted to do their bit to ensure that the airline did not go bankrupt. Expiring these vouchers would not have been a good look.

The problem for 2023 travel was high fares. It was very unlikely that you could have booked the same trip in 2023 with an eVoucher based on 2019 flight prices. With prices now coming down, this should be less of an issue.

You can see full details of BA’s eVoucher policy on this page of ba.com.

Remember that eVouchers cannot be used to pay the taxes and charges element of Avios redemptions. They can be used to pay BA Holidays balances but not online. (EDIT: a comment below suggests that this is not now possible.)

There is also a link on the ba.com page above to an online tool where you can check the value of any outstanding eVouchers.


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How to earn Avios from UK credit cards (May 2024)

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Comments (36)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Richard says:

    I’ve twice been told my two vouchers to the value of £700 will be refunded to card used to book flights as I have a £720 balance still to pay with BAH. Didn’t seem to be any problem with being offered this option. Still waiting for the refund and it’s been about 2 weeks since I last called them. Guess I’d better call again tomorrow but equally I can use them for future bookings now the expiry date has been extended.

  • Andrew says:

    I have evouchers of value of £1300 and I wish I can sell them or exchange for avios.
    I rather flight with other airlines than BA to be honest.

    • Alexey says:

      You can use them for hotel only booking ( price was maybe slightly higher that elsewhere but not by great margin ), don’t have to be holiday and can fly with other airline

      • Andrew says:

        Can I use the e-vouchers on non-BA flight? Can I use it Qatar airways flight? thank you.

        • Lady London says:

          I would have thought yes, but you’d still have to book with British Airways and choose codeshared QR flights, ie QR flights on which BA sells a share of seats – and gives it their own invented BA flight number on your ticket. The voucher is a means of paying BA and this would be a regular ticket so I don’t see why not. I suppose you could always do a dummy booking on the site and see if your voucher works

  • CD says:

    Finding the vouchers ie the actual numbers seems a secret. How does one find them?

  • Ruralite says:

    It would be a start if BA sorted their IT. For the last few days when I try to log in all I get is a message saying ‘we are experiencing high volumes of demand, than you for your patience’.

  • George says:

    I keep getting told I can use these vouchers on BA Holidays but have had trouble doing so. Can I really use them with BA Holidays? I have £1200 worth!

    • Rob says:

      My understanding is that the original booking and deposit must be made for online and for cash but you can then call to use vouchers against a stage payment. Note that I have never done this myself though and this is purely reader feedback, none of it current.

      • Tom says:

        This is incorrect. BA Holidays will not accept the vouchers any longer and haven’t for over a year.

        • Joel says:

          I have used BA evouchers with BA Holiday bookings a couple of times in the past few months. In each case I had to ring, and was asked to pay using my credit card but that evouchers up to the amount of the booking would be refunded to the original payment method used for those evouchers. For clarity, I went through the Gold Guest List call centre and this was booked fairly close to the timing of travel.
          As one of the other posters has experienced, the refunds for the evouchers took several weeks.

  • Jane says:

    I’ve just called BA about this and gave up after 45 minutes, they don’t seem to know anything about this.
    I had a companion voucher in 2019 that I used to book a holiday which was cancelled due to covid, I got my money and Avios back and a future travel voucher which expired in Sept 2023. I never used the voucher, should this now be extended based on what your article says?

    • Rob says:

      Yes. You can check the value of your voucher using the link on ba.com that the article mentions – no need to call BA.

      • Colin MacKinnon says:

        I’ve used that link a year or two ago for around £150 of vouchers. BA could find no trace of it.

        Still, they just paid out £1,000 for an overnight delay to NY which they might have fought over. So even after a non-refundable hotel and the loss of a day in NYC, I reckon we are still ahead.

  • Andy Morgan says:

    My evoucher hasn’t showed in my account since it expired in Sep 23. What should I do to try and get in reinstated?

    • Lady London says:

      Read your emails – you should still have the original email that confirmed your voucher number when it was issued. However since then, relatively recently, BA seems to have spontaneously been running a program of issuing new voucher numbers for old. I believe that was because the original voucher number was originally your ticket number so began 125…

      But if you can at least find the original email you received when you received the voucher, that is something to call BA with and will tell you the amount.

  • ElSemm says:

    I seem to remember there was a BA hols email address where you could ask for a voucher to be applied as a credit to the balance of your holiday – I used it several times….was that for holiday specific vouchers only? As per comments above I presume an eVoucher can’t be used this way?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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