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British Airways extends unused eVouchers to 30th September 2025

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If you have an outstanding British Airways eVouchers from the pandemic, it has been extended by a further 12 months.

Vouchers had originally been due to expire on 30th September 2023 and then extended to 30th September 2024.

This has now been extended to 30th September 2025.

British Airways evoucher expiry

All travel must be booked and completed by that date, unless your voucher specifically states otherwise.

This is a generous move by British Airways, since it is hard not to argue that people have now had sufficient time to use their vouchers.

It was a different situration last year, when IAG – the parent company of British Airways, Iberia and Aer Lingus – admitted that it had €600 million of unused eVouchers. The group had initially refused to commit to a further extension beyond September 2023 at the time, and some financial analysts had started to factor in a balance sheet boost for the 2023 financial year.

I was always sceptical that British Airways would pull the plug. Many people took an eVoucher during covid – when a cash refund was offered as an alternative – because they wanted to do their bit to ensure that the airline did not go bankrupt. Expiring these vouchers would not have been a good look.

The problem for 2023 travel was high fares. It was very unlikely that you could have booked the same trip in 2023 with an eVoucher based on 2019 flight prices. With prices now coming down, this should be less of an issue.

You can see full details of BA’s eVoucher policy on this page of ba.com.

Remember that eVouchers cannot be used to pay the taxes and charges element of Avios redemptions. They can be used to pay BA Holidays balances but not online. (EDIT: a comment below suggests that this is not now possible.)

There is also a link on the ba.com page above to an online tool where you can check the value of any outstanding eVouchers.

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Category

British Airways and Avios

Comments (36)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • will says:
    29 Feb29 February 16:46

    Ref: BA holidays balances, I’ve now had several agents refuse to apply these to holiday balances. In fact, I’ve found them impossible to use with respect to BA holidays.
    I’d welcome anyone else’s recent experience.

  • sigma421 says:
    29 Feb29 February 16:49

    It’s also worth remembering that a lot of people took an eVoucher because BA made it very difficult to get a cash refund. They turned off online refunds and forced people to call a badly overstretched call centre.

  • Amy C says:
    29 Feb29 February 16:50

    WOO HOO! Excellent news as I was going to struggle with my final £238!

  • Chris W says:
    29 Feb29 February 17:49

    Lord, there are still people with COVID vouchers?? The pandemic started 4 years ago! People have had ample time to use them

    • Ziggy says:
      29 Feb29 February 19:41

      Two questions + a possible follow up question:

      1) What does when the pandemic started have to do with anything?
      2) Are you suggesting that BA shouldn’t have extended the vouchers? If yes, why?

    • Qrfan says:
      1 Mar1 March 08:06

      People also had a lot of 241 vouchers to use, and as Rob says the cash fares were high. I’m not surprised that there are some left out there. I don’t exactly relish flying ba anyway, so if some man maths justifies a cash fare on another airline I’m easily tempted….

    • mkcol says:
      1 Mar1 March 08:08

      Ample time does not equal ample opportunity.
      I’ve ended up booking an overpriced trip in Club to Oslo just to use up my voucher when I’d usually use Avios & nab the exit row.

    • Ian says:
      1 Mar1 March 09:52

      Living in the North and having a couple vouchers with a total value of £200, when am I going to ever get the opportunity to use them.
      I can’t use on Avios bookings (I only ever fly BA using Avios), I can’t use for seat reservations or any onboard credit.
      I never go on short haul with BA as they don’t operate short haul from the North to anywhere other than London.
      I just have to accept I have lost the money!

  • t0m says:
    29 Feb29 February 19:22

    My experience was that BAH would not accept eVouchers – in fact, they forced them to be refunded. That was particularly annoying since they were ones acquired with a high % of the value wrapped up in Avios (via the promos they ran on enhanced Avios discounts on cash tickets). Despite the assurances of the contact centre staff that cash would be refunded to the value of the eVoucher, in fact they refunded the cash paid and the Avios back to my account. Cost me a few extra £thousand on a trip to Japan that I would have booked a different way had I known (but was too late to change by the time I can to use the eVouchers to pay the balance).

    • Alex says:
      29 Feb29 February 19:33

      Had the same situation, sent several letters saying that will apply to court/ dispute resolution. Eventually got paid remaining part in exchange of returning back avois

    • Keely says:
      29 Feb29 February 22:06

      I had this too, despite the cash refund amount with the agent.

  • George says:
    29 Feb29 February 19:24

    I refused to be pressured into this voucher nonsense and claimed via the credit card company as cash is better than a voucher.

  • lcylocal says:
    29 Feb29 February 19:27

    Will BAH accept pandemic eVouchers and customer service ones on the same booking? You can’t do this on flight only.

  • Tom says:
    29 Feb29 February 20:40

    The inability to use the evouchers towards Avios redemption taxes/charges has been a real issue for me. Taken several reward flights in the last two years that I would very happily have put the voucher towards. Glad to see it extended again.

    • TGLoyalty says:
      29 Feb29 February 22:05

      Same here tbh if I had to use them I would be Sept 2025 means I can hold off for an acceptable “deal”

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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