Maximise your Avios, air miles and hotel points

Have you been ‘diagnosed with a psychological condition’ after the 2018 BA data breach?

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

If you signed up to the class action lawsuit against British Airways over the 2018 data breach, you may have received an email this week asking for details of your mental health.

As I understand it, some claimants will have to appear as part of the case, to be a sub-set of all claimants. Your Lawyers, which is working on the case, appears to be trying to find some suitable people.

These are the questions which Your Lawyers is asking people who signed up to the lawsuit to answer:

British Airways BA 777X 777 9X
  • Were you suffering with any pre-existing mental health/diagnoses at the time you were notified by the British Airways regarding the breach?
  • If so, do you feel that your pre-existing condition has been exacerbated since learning of the data breach?
  • Since learning of the British Airways data breach have you sought medical attention as a result of distress caused by the breach?
  • If you have sought medical attention, on what date did you first do so following the breach?
  • Have you received a diagnosis of any psychological condition since learning of the breach?
  • Have you suffered any distress as a result of the breach?
  • If the answer to the previous question is yes, please provide a brief explanation as to how the breach has caused you distress

Since the breach, have you been affected by any of the following:

  • Feeling nervous, anxious or on edge?
  • Not being able to stop or control worrying?
  • Worrying too much about different things?
  • Trouble relaxing?
  • Being so restless that it is hard to sit still?
  • Becoming easily annoyed or irritable? 
  • Feeling afraid as if something awful might happen? 
British Airways BA A380 flying

Over the last two weeks, how often have you been affected by any of the following problems?

  • Feeling nervous, anxious or on edge?
  • Not being able to stop or control worrying?
  • Worrying too much about different things?
  • Trouble relaxing?
  • Being so restless that it is hard to sit still?
  • Becoming easily annoyed or irritable? 
  • Feeling afraid as if something awful might happen? 
  • Do you continue to suffer with distress as a result of the British Airways data breach?
  • If you are no longer suffering distress as a result of the data breach, approximately how long did it take for you to recover from the distress caused by the breach?

I am beginning to look forward to the court case now ….


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (92)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Will says:

    This is all a bit ridiculous, however I will keep going back to the point myself that BA were supposed to be looking after your data, and they did not.

    No customers agreed for BA to be so cavalier with their data and as such I do consider there to be a case to answer here.

    It’s modest in my opinion, and basically down to time spent cancelling cards/changing passwords where there was no direct loss attributable to the breach but it is real and it’s important big companies understand their obligations.

    BA absolutely did not act competently and responsibly with respect to this and it’s not as if data protection wasn’t a big need story, they should have a department allocated to it given their size.

    Hopefully the judge will dismiss any psychological harm from this as nonsense and issue all claim ends simply with a few hours of their time as compensation.

    • Paul says:

      You are aware tht if you lose the case BA will be awarded costs.

  • kitten says:

    Do lawyers actually aspire to this kind of work when they are in law school?

    • Jason Moran says:

      As a lawyer, just out of law school, I removed myself from this class action. Yes BA screwed up and should be punished, but I honestly stopped caring about the lawyers and their frequent emails about how they were going after BA’s money.

  • TimM says:

    The main criticism seems to be these lawyers are somehow ‘ambulance chasers’ and joining in with a class action will put up future fares.

    BA were found guilty of negligence and fined but no damages were paid to those affected or who may be affected in the future.

    If the law is not used to bring punitive damages to the law-breaker and compensate those who have been affected by the law-breaking then what is the law for?

    Steal a loaf of bread because you are hungry and get a criminal conviction, with all that entails, but the worst that can happen to BA executives responsible for a massive data breach is enhanced early pension arrangements before moving on to their next position.

    Let the cleaners do their rightful work and stop whinging.

    • Matty says:

      Agree with TimM. Let the court decide what is correct and what isn’t correct. Any evidence will be assessed, tested and decided. That’s what a fair and just society is about. Those that have suffered a loss, and can establish a loss should be compensated.

    • Chris Heyes says:

      TimM but like most people on here “Only interested in not putting up fares”
      If fares go up so what ? people will just pay higher fares
      won’t stop anyone from flying

    • Sam says:

      To be honest no they don’t care. Like you said, the worst that can happen to BA is just that. Nothing else. They won’t learn a lesson just by paying some fines.

  • Thomas says:

    Has anyone actually seen this particular lawyer’s small print? And when I say small print, I REALLY mean small print; Not even a magnifying glass or maximum pdf enlargement helped. Shockingly poor, makimg me think they’d something to hide…

  • Ronald says:

    I’m stressed out by the actions of lawyers like Your Lawyers; wonder if I could get the case taken up by someone like . . . well, like Your Lawyers?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.