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Have you been ‘diagnosed with a psychological condition’ after the 2018 BA data breach?

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If you signed up to the class action lawsuit against British Airways over the 2018 data breach, you may have received an email this week asking for details of your mental health.

As I understand it, some claimants will have to appear as part of the case, to be a representative sub-set of all claimants. Your Lawyers, which is working on the case, appears to be trying to find some suitable people.

These are the questions which Your Lawyers is asking people who signed up to the lawsuit to answer:

British Airways BA 777X 777 9X
  • Were you suffering with any pre-existing mental health/diagnoses at the time you were notified by the British Airways regarding the breach?
  • If so, do you feel that your pre-existing condition has been exacerbated since learning of the data breach?
  • Since learning of the British Airways data breach have you sought medical attention as a result of distress caused by the breach?
  • If you have sought medical attention, on what date did you first do so following the breach?
  • Have you received a diagnosis of any psychological condition since learning of the breach?
  • Have you suffered any distress as a result of the breach?
  • If the answer to the previous question is yes, please provide a brief explanation as to how the breach has caused you distress

Since the breach, have you been affected by any of the following:

  • Feeling nervous, anxious or on edge?
  • Not being able to stop or control worrying?
  • Worrying too much about different things?
  • Trouble relaxing?
  • Being so restless that it is hard to sit still?
  • Becoming easily annoyed or irritable? 
  • Feeling afraid as if something awful might happen? 
British Airways BA A380 flying

Over the last two weeks, how often have you been affected by any of the following problems?

  • Feeling nervous, anxious or on edge?
  • Not being able to stop or control worrying?
  • Worrying too much about different things?
  • Trouble relaxing?
  • Being so restless that it is hard to sit still?
  • Becoming easily annoyed or irritable? 
  • Feeling afraid as if something awful might happen? 
  • Do you continue to suffer with distress as a result of the British Airways data breach?
  • If you are no longer suffering distress as a result of the data breach, approximately how long did it take for you to recover from the distress caused by the breach?

I am beginning to look forward to the court case now ….


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Comments (92)

  • Will says:

    This is all a bit ridiculous, however I will keep going back to the point myself that BA were supposed to be looking after your data, and they did not.

    No customers agreed for BA to be so cavalier with their data and as such I do consider there to be a case to answer here.

    It’s modest in my opinion, and basically down to time spent cancelling cards/changing passwords where there was no direct loss attributable to the breach but it is real and it’s important big companies understand their obligations.

    BA absolutely did not act competently and responsibly with respect to this and it’s not as if data protection wasn’t a big need story, they should have a department allocated to it given their size.

    Hopefully the judge will dismiss any psychological harm from this as nonsense and issue all claim ends simply with a few hours of their time as compensation.

    • Paul says:

      You are aware tht if you lose the case BA will be awarded costs.

  • kitten says:

    Do lawyers actually aspire to this kind of work when they are in law school?

    • Jason Moran says:

      As a lawyer, just out of law school, I removed myself from this class action. Yes BA screwed up and should be punished, but I honestly stopped caring about the lawyers and their frequent emails about how they were going after BA’s money.

  • TimM says:

    The main criticism seems to be these lawyers are somehow ‘ambulance chasers’ and joining in with a class action will put up future fares.

    BA were found guilty of negligence and fined but no damages were paid to those affected or who may be affected in the future.

    If the law is not used to bring punitive damages to the law-breaker and compensate those who have been affected by the law-breaking then what is the law for?

    Steal a loaf of bread because you are hungry and get a criminal conviction, with all that entails, but the worst that can happen to BA executives responsible for a massive data breach is enhanced early pension arrangements before moving on to their next position.

    Let the cleaners do their rightful work and stop whinging.

    • Matty says:

      Agree with TimM. Let the court decide what is correct and what isn’t correct. Any evidence will be assessed, tested and decided. That’s what a fair and just society is about. Those that have suffered a loss, and can establish a loss should be compensated.

    • Chris Heyes says:

      TimM but like most people on here “Only interested in not putting up fares”
      If fares go up so what ? people will just pay higher fares
      won’t stop anyone from flying

    • Sam says:

      To be honest no they don’t care. Like you said, the worst that can happen to BA is just that. Nothing else. They won’t learn a lesson just by paying some fines.

  • Thomas says:

    Has anyone actually seen this particular lawyer’s small print? And when I say small print, I REALLY mean small print; Not even a magnifying glass or maximum pdf enlargement helped. Shockingly poor, makimg me think they’d something to hide…

  • Ronald says:

    I’m stressed out by the actions of lawyers like Your Lawyers; wonder if I could get the case taken up by someone like . . . well, like Your Lawyers?

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