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BA is cancelling and refunding some Future Travel Vouchers – is your 2-4-1 voucher still protected?

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At the start of the coronavirus pandemic, British Airways – along with most other airlines – did everything in its power to stop passengers receiving cash refunds for cancelled flights. One of our most read articles in 2020, with over 75,000 views, was a hack to get around the removal of the cancellation options on ba.com.

More positively, BA was (and still is) also allowing passengers to voluntarily cancel flights for a voucher, even when the flight was still operating.

Whilst this was a good result for BA’s cash flow, the consequences are now coming home to roost.

British Airways Airbus A350 Aircraft

The reason why it is virtually impossible to get through to a British Airways call centre, unless you are Gold or flying in First, is because rebooking using a Future Travel Voucher requires a telephone call.

I was speaking to a BA call centre agent recently who told me that it takes around 20 minutes to book a flight using a Future Travel Voucher. This means that one call centre agent can handle 25 voucher bookings per day. No wonder the lines are permanently blocked. What is frustrating is that most of these flights bookings could have been done online if it wasn’t for the voucher.

How is British Airways solving this problem?

British Airways has taken two steps to get around this problem.

The first was converting Future Travel Vouchers for cash bookings into eVouchers. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone.

The second phase is now underway.

British Airways is voluntarily breaking up Future Travel Vouchers which contain Avios. This means that:

  • the Avios will be deposited back in your account, and
  • the taxes and charges you paid will be refunded to your credit card

Here is an example of the emails which are going out (click to enlarge):

This isn’t necessarily good news for everyone

This may sound like great news, but it will worry a lot of HfP readers.

From 1st October, British Airways has been expiring unused American Express 2-4-1 companion vouchers which have reached their expiry date. No more extensions are being offered.

However, you’re a mug if you let your voucher expire. As this article explains, you can save your 2-4-1 by booking a random Avios redemption and then cancelling it for a Future Travel Voucher. This ‘freezes’ your 2-4-1 voucher until September 2023. You can change your destination and travel class when you eventually rebook.

If BA is going to break up Future Travel Vouchers without asking you first, however, this strategy won’t work.

So far, so good

It seems, so far, that British Airways is approaching this in a scientific way.

The only examples I have seen – albeit it is a small sample – of cancelled Future Travel Vouchers were for very small amounts, eg return Avios flights to Amsterdam. The email above specifically refers to ‘Reward Flight Saver’ bookings, which are predominantly short haul.

I haven’t seen examples of 2-4-1 bookings being automatically refunded, even when booked on short haul routes, or bookings with a substantial taxes and charges element. I also can’t find any reports online of it happening.

Logically, if 80% of customer cash is locked up in just 20% of bookings, British Airways may decide to refund the other 80% of bookings which account for only 20% of the sequested cash. Pressure on the call centre will drop – especially if Reward Flight Saver bookings are especially fiddly to rebook, as the email implies – whilst requiring only a modest hit to cash reserves.

That doesn’t help you, of course, if you booked a return trip to Manchester with a 2-4-1 voucher and £70 of taxes and then deliberately cancelled it to ‘protect’ your 2-4-1.

We can only hope that BA takes a sensible approach to this and does not cancel Future Travel Vouchers which contain a 2-4-1 companion voucher – especially if that 2-4-1 is already past its expiry date.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (May 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards. You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 60,000 Avios, if you apply by 1st June 2022.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points (SPECIAL OFFER) and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital on Tap Visa card

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (146)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Hal says:

    Looking to extend a voucher which expires in March’22 in this way but see the following condition on the booking page. Is this just standard blurb and if I book and subsequently cancel with FTV be issued? Thanks in advance.

    Cancellations: You can cancel this booking at any time up to 24 hours before outbound departure and receive a full refund, minus a service fee.

  • Gareth says:

    Any idea why you get 2 FTV references

  • James says:

    I spoke to someone at a BA call centre on the weekend – I was told that on Jan 8th they’d be refunding all Avios FTVs that do not contain a 241 on Jan 8th.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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