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Review: the Courtyard Glasgow Airport hotel, part of Marriott Bonvoy

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This is our review of the Courtyard hotel at Glasgow Airport, part of Marriott Bonvoy.

Regular readers will know that Courtyard has been opening a number of brand new hotels at UK airports recently. I reviewed Courtyard London City Airport here and reviewed Courtyard Inverness Airport here – both are new build hotels and both are great.

The new Courtyard at Heathrow has closed again but we hope to make it down there next month. Rhys looked at the Courtyard Luton Airport in 2020 but this is not brand new.

Courtyard Glasgow Airport is not a new build hotel, so it was never going to match up to London City or Inverness. But how good is it?

The hotel website is here.

Review: the Courtyard Glasgow Airport hotel

The first thing to say is that the image above is not representative. If you walk to the hotel from the airport, you approach from the other side and it looks very different. There is also an extension stuck onto the far left, sticking out at a right angle.

This hotel was previously a Ramada. In 2017 it reopened as a Courtyard after a substantial refurbishment.

It was the first UK Courtyard to have the new ‘design and feel’ that has been followed by all subsequent openings. The lobby and restaurant look great, and the bedrooms aren’t bad – just not as good as a new build.

Getting to Courtyard Glasgow Airport

It is a 7-8 minute walk from the terminal to the hotel. The Holiday Inn and Holiday Inn Express are a little nearer. You should head towards the Holiday Inn Express and continue underneath the elevated section of the motorway. You will see the Courtyard on your right.

More importantly, if walking, is that the final 3-4 minutes are outside with no shelter. Given that Glasgow’s weather is not the driest, you should bear this in mind. We had to return to the terminal in light drizzle, pulling two suitcases.

Check in

This hotel was exceptionally cheap when we booked – £39 on a Sunday night, room only. I paid more (£55) to have breakfast for two included, because I wanted to use my £7.50 Marriott Bonvoy Titanium Elite food and beverage credit on an evening snack.

Check in was swift and friendly, although there is no realistic option for an upgrade.

Next to reception is a mini-market, which was actually quite well stocked, albeit with junky snacks. There’s nothing like starting the New Year with a Double Decker and a Starbucks coffee from the bar though ….

Review: the Courtyard Glasgow Airport hotel

The bedrooms are what you would expect from a Courtyard (or Hampton by Hilton, or Holiday Inn Express). As a refurbishment, however, it lacks some of the design flair that I found at London City and Inverness:

Review: the Courtyard Glasgow Airport hotel

All of the essentials are there, although I wouldn’t have wanted to work from that stool for too long. The desk was a decent size though and, as you can see, had easy to each sockets (the only USB was by the bed) and tea and coffee facilities.

Review: the Courtyard Glasgow Airport hotel

The bathroom had clearly been fully updated during the 2016/7 refurbishment. (Post covid, you really need to knock off two years in your mind when discussing hotel ages. Whilst this hotel has now been open as a Courtyard for five years, it has only been welcoming guests in any number for three years.)

Review: the Courtyard Glasgow Airport hotel

Toiletries are the standard ‘Pure’ and ‘Nirvae’ ones that I’ve seen at other Courtyard properties. They are still supplying individual toiletries rather than using larger bottles bolted to the shower wall.

The public areas at Courtyard Glasgow Airport

Where the Courtyard really scores is in the public areas, which are impressive for a hotel of this category. Courtyard London City has a bit more zing but, of course, Glasgow Airport was designed five years earlier.

This is the area opposite reception:

Review: the Courtyard Glasgow Airport hotel

Here is the dining area, where breakfast and dinner are served. There is a bar off to the right which is not pictured.

Review: the Courtyard Glasgow Airport hotel

As you can see, they did invest in good quality furnishings:

Review: the Courtyard Glasgow Airport hotel

Breakfast is currently half buffet, half cooked to order. All of the usual cold items are laid out for you, and you can order a full English – or whichever elements of a full English you fancy – on top.

I’m not sure if the cooked items were being done to order as a covid measure or simply because the hotel, on a Sunday night with a Bank Holiday the next day, was very quiet.

Review: the Courtyard Glasgow Airport hotel

Conclusion

Courtyard Glasgow Airport is another winner from Marriott, albeit lacking a few small touches that you find in new builds. I’d be surprised if you could find anything better in walking distance.

My only niggle is that, if you are walking to and from the terminal, you are not undercover for the full walk. If you are concerned about the rain, choose the Holiday Inn or Holiday Inn Express.

The Courtyard Glasgow Airport website is here if you want to find out more.


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Comments (39)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • John Acca says:

    Seems HfP got special treatment on this one or paid advertisement.

    Many others on TripAdvisor have stated and I myself have experienced 1st hand, the hotel is extremly badly run.

    Rooms are not cleaned properly (found socks and dirt smears), status not recognised at check-in, when staff called out in issues they ignore.
    GM refused to pay up Platinum guarantees for service failures (USD50 cash compensation as per T&C) and tried to push me aside with 4k points.
    Had to force him to pay up through maintaining preasure via MB.

    Filed service complaints with MB and got the Aera Manager involved as the GM refused to tack on the matters.
    Had also fraudulent room charges taken from my CC. As staffers incl. GM did not want to act, filed fraud charges with SCO police against the GM.

    GM ist one of the worst I have experienced at any hotel. In my case used the chef as duty manager.

    As for the breakfast, random carb rush items, haggis, eggs are the cheap slob you get at HIX.
    Restaurant is pure chaos, waiters don’t care, food is overcooked.

    • Rob says:

      Honestly say none of that is accurate on my stay. We even got the £7.50 food credit on both rooms which is not necessary under Bonvoy rules. Staff very cheerful. Probably helps when only about 15 rooms are occupied though ….

      • Erico1875 says:

        We stayed just pre Covid and it was great.
        We were going to a tribute night at the nearby Normandy Hotel.
        Had Room Only booked and they added breakfast for £1 at check in.
        Room was fine and all the staff were friendly and helpful

      • John Acca says:

        Rob, honestly you failed to put the fact that the property is empty in your review. Any hotel can shine when they are practically empty.
        I can also see that your pictures are too staged. Surely you got VIP treatment.
        Your review is therefore absolutely inaccurate and misleading.

        Anybody should look at reviews on TripAdvisor. Anything in 2021 speak volumes. Staff training and care is sub par. Status like Platinum etc do not make a difference.
        I talked to other guests during my stay in Sep’21. They waited in the restaurant, staff did not serve them.

        Due to data protection rules I can not show you my fraud case against the GM. I also brought the case to MasterCards attention.

        • Rob says:

          I get no special treatment. What is possible staged in those photographs?! The rooms pics are taken the second I walk into the room, which is what we always do. The lobby pictures were easy to get with no other guests.

          The article makes it clear we stayed on a Sunday night before a Bank Holiday Monday when it was selling for just £39 ….clearly it would be virtually empty.

          What possible VIP treatment can I get at a hotel where all the rooms are the same, I didn’t eat in the evening except for a takeaway coffee and a chocolate bar, and just had the standard buffet breakfast the next day?!

          • John Acca says:

            Mate, the pictures from the common areas alone are not possible w/o expressed permission by management. This could go so far as having editorial say.
            At that point, staff will sproose up all of it. You know the rules and so do I.

            Otherwise the review is written in a biast way, suggesting a certain narrative for skim reading.

            But well, you know what you are doing.

          • Rob says:

            Those photos are taken with an iPhone 12 Mini. They take literally 5 seconds to take 🙂 Not a lot of staff around when there are no customers (this was 2nd January) – there is no bar picture, note, because there was someone standing behind it all the time. Same with the reception desks.

            I mean …. if this was some £2,000 per night resort I could understand your concerns about trusting our editorial integrity, but this is a £39 hotel in Glasgow. Is it really so hard to believe that someone can arrive around 6pm, have a takeway coffee, go to bed, have breakfast and leave around 9am without any disasters emerging?!

      • Tariq says:

        Always used to stay in this hotel pre Covid on fortnightly trips to GLA. Always had decent service except for the one time that I was given keys to an occupied room and then subsequently walked because hotel was fully occupied… Was handled reasonably and I was compensated without too much effort.

  • chrism20 says:

    I’m guessing the terminal shuttle bus has succumbed to covid then as there used to be one which saved the walk.

    Anything beats the holiday grim at GLA

  • Dave says:

    This is the worst Courtyard I have ever stayed at in terms of loyalty benefits.

    Last year on check in, I was told I had been upgraded to an Executive room but she then told me that actually all the rooms are just the same?! Our room was tired and didn’t have any upgraded features at all. The hotel was extremely quiet due to lockdown restrictions.

    On their website the Executive room benefits include: 2 Starbucks coffee vouchers, breakfast, 20% bistro discount and upgraded guest amenities. I received NONE of these.
    In fact there were only 3 X 22ml Nirvae toiletries (shower gel, shampoo and conditioner). There wasn’t the Nirvae hand and body lotion, or soap bar that every other Courtyard offers. To say it was ‘upgraded’ amenities is a complete lie. Certainly puts me off every paying for the upgrade.

    If you don’t mind eating breakfast in your room, the hotel breakfast is usually on the TooGoodToGo app to book cheaply the night before. You can then use the £15 f&b credit towards dinner.

    There are far better hotels (including Marriotts) in Glasgow if you are spending time in the city.

    • John Acca says:

      I can 100% confirm your observations.
      Rooms are really out of shape and dirty….that for the cleanliness guarantee.
      I blacklisted the property and lodged with MB several documented and honest service tickets. I did not seek further compensation than the platinum guarantee paid in cash, which is fair.

      The Marriott Glasgow is worlds appart and has class. All bells and whistles for loyal guests offered. Even got full breaky in the restaurant as they did not serve the lounge in the morning.

      Well Rob good the VIP treatment at CY Glasgow Airport.

    • Dave says:

      My booked room rate included 3k Marriott points.
      Surprise surprise the hotel didn’t give me these. I had to contact Marriott afterwards to get these added.

      The hotel really needs to be properly trained on the Marriott loyalty scheme.

  • George K says:

    I stayed at the Courtyard last in October, so fairly recently, and for a few nights. While I wouldn’t jump on the other side of the scale and go full negative, there were clearly some issues that were long-standing when I was there.

    There was no elite recognition at check-in. I wouldn’t normally have any issue with this, but this time it was representative of a wider problem. It was only when I realised that the staffer didn’t say anything about breakfast that I thought I might go back and check. It turns out that he couldn’t see anywhere that I was a Titanium member, despite booking direct. He apologised and said that this happens very frequently, with people’s status not reflected on their systems. He went to get some bottles of water and crisps that should have been in the room already, but obviously weren’t.
    He then said that the F&B allowance for Titanium was £7.50, but, adding breakfast to the booking now cost £9 (or £10, I can’t recall), leaving an outstanding balance of £1.50 (or £2.50). That would have been fine, if I hadn’t called the week before and asked specifically about this, only to be told that the Platinum/Titanium voucher covers the breakfast in full. I challenged this and he said this was a new development, but since I called, he’d waive it.

    On the plus side, there was nothing wrong with the room – although since my status was clearly not in the booking, the waters and snacks were not replenished daily. I didn’t care too much about this. Breakfast was fine, but I can’t recall a cook-to-order menu. It was certainly Scottish breakfast, with haggis on offer (which I thought was very good!) and black pudding galore. I was also given two vouchers for the Starbucks concession next to the breakfast area, which I didn’t use.

    I wouldn’t mind staying there again. I think it’s fine for what it is.

    • John Acca says:

      They claimed they could not see your status in the software? That is sth new in the reception response folder!

      They should be lucky you did not claim $50 cash for service failures (choice of Welcome Gift). I only did because of too many issue during my stay.

      • dougzz99 says:

        So John, on balance you’d recommend it?

        • Brian W says:

          😂

          John needs to take a deep breath! Filing fraud charges against the hotel GM is the bit that got me, still buckled and in tears at that bit 🤣

  • chrism20 says:

    Are we really citing TripAdvisor as some kind of gospel on hotel standards?

    Looking through it there are quite a few poor ones but it’s clear that over the last few months there are numerous doublers where at least two members of the same party have filed reviews on the same stay.

    As for the filing fraud reports at least you’ll have given the body’s at Paisley CID a laugh.

  • Aaron M says:

    I presume the breakfast was a Full Scottish, not a Full English, or was haggis etc not available? 😉

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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