EXCLUSIVE: Here are the British Airways plans for new service improvements in 2022

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• Mk2 says:

  3 Feb3 February 12:29

  Sounds like a promising start to me. Please bring back pre-departure meal selection in CW.

• NorthernLass says:

  3 Feb3 February 12:42

  I’ve got a message in MMB for my F flight to BOS at the end of March that it’s not possible to select a meal this close to my travel date – in normal times it was 30 days prior so I don’t see how the start of Feb is “too close”!
  I’m done with BA on short haul, though, I’ve personally had consistently better service from LCCs throughout the pandemic and they actually fly from my local airports (MAN and LPL).

  • Mark says:

    3 Feb3 February 17:08

    It says that for everyone I think. Pre-flight selections are not currently possible at all, so they’ve presumably set the cut-off so far out so it stops everyone from clicking on the option.

• NorthernLass says:

  3 Feb3 February 12:43

  We must have overlapped but I flew twice with Ryanair last year and have no complaints whatsoever!

• FionaW says:

  3 Feb3 February 12:43

  I’d just like to have what is described on the menu card. If it says tea, coffee and petits fours at the end of dinner – I expect that – not a switching off the cabin lights so the crew don’t need to do so much. Same with First – no smoothie for breakfast despite being on the card. No wee meringues, chocolate sauce etc which was described on menu for dessert – got 2 frozen solid balls of ice-cream. This is supposed to be First! It used to be the drinks trolley was always coming round now you are lucky if you see it once!

  • Russ says:

    3 Feb3 February 13:55

    Same with Qatar who turn their lights off on morning flights. Even if you’re alone in a cabin they still won’t put them back on.

    • Babyg says:

      3 Feb3 February 15:10

      those lights use energy, qatar are simply lowering their carbo footprint…

      • Russ says:

        3 Feb3 February 16:16

        ……and those carbon savings Qatar make are then sold on the carbon trading platform; giving them two bites of the cherry which you’ve paid for and you’re still reading a paper by the equivalent of a torch.

• Derek Scott says:

  3 Feb3 February 12:55

  They need to improve their social media support two… trying to get help with disappearing prebooked/paid for seats and had to explain the issue 3 trikes and reconfirm person info 4 times… the hard product is one thing but quality starts with and is founded on customer support predeparture

  • Jonathan says:

    3 Feb3 February 13:59

    I don’t know why BA has never offered private messages on Facebook, and just say you need to use twitter, ignoring the fact that many people don’t use twitter

• Jack Hodgson says:

  3 Feb3 February 13:22

  Much a do about nothing then returning to how things where pre Covid in terms of online servicing when the vast majority of issues will still be dealt with via the call centre hence why they are getting a new system

• Jonathan says:

  3 Feb3 February 13:37

  It says that British Airways was once the world’s favourite airline, those days are long gone !

  I’ve made numerous bookings with BA for travel that would’ve been into the pandemic, every booking I’ve made has had a flight cancellation, and one of them (where I was put onto another of their flights at a different time in the day), they made complete mess of

  • Russ says:

    3 Feb3 February 14:02

    ‘….It says that British Airways was once the world’s favorite airline…’

    I can’t remember how this alleged fact came into being. Don’t recall ever being asked about global preferences…..

    • Rob says:

      3 Feb3 February 14:46

      BA was, for many years, the biggest international airline in the world (ie the airline flying the most passengers in and out of its home country) which was the legal basis for justifying that statement. I assume Emirates now has that title.

      • Jonathan says:

        3 Feb3 February 15:33

        Emirates are definitely a tough airline for others to compete with, many due to a lot of government backing and low cost per passenger fees at DXB

        That said though, Emirates will almost certainly never be able to compete with traffic to and around the Americas and the Caribbean, especially with traffic that wouldn’t go any near Dubai in the first place

      • Russ says:

        3 Feb3 February 16:06

        I did not know that. Thanks Rob. You are, as usual, a hive of clever insight.

• Scott says:

  3 Feb3 February 13:46

  “CW will see new enhancements”.

  So what’s being taken away or reduced there then?

  • Doc says:

    3 Feb3 February 14:08

    You took the words right out my mouth Scott. The dreaded word “enhancement”. Lets see what happens since as they say “Actions speak louder than words” and so far we only have words.

    • Andy says:

      4 Feb4 February 08:23

      BA are just like this Government. Lots of words and hollow promises for things that should have been rectified years ago. When in fact they are only restoring a level that should be the absolute baseline of acceptability

      Regarding the earlier comment on lack of staff to provide adequate service why aren’t more crew on QRS to be able to respond to these expected shortages.

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