Had a British Airways First Class ticket cancelled or need to change one? Call “You First”
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“You First” is a dedicated call centre set up to help anyone holding a British Airways First Class ticket. Not many people know it exists, which is a shame because – irrespective of the wait times at the main British Airways call centre – telephone calls to “You First” are generally answered quickly.
The last time I used it, back in August 2020 at the height of the pandemic, I got through within 30 seconds and within five minutes my tickets were changed following a cancellation.
Whilst it may be busier this weekend after the problems yesterday, it is by far your best opportunity to get an affected flight rebooked or refunded.
The British Airways “You First” telephone number is 020 7949 3055. If you are in the UK, there is also a free version which is 0800 408 7667.
‘You First’ is open 24/7, although if you call outside UK office hours you may be diverted to an offshore call centre and the service level may be different. It is, I believe, the same team that look after Gold Guest List members.
You can ring this number to make a First Class booking, for cash or Avios, as well as call to make any changes or cancellations.
What else can “You First” do for you?
The British Airways website is rather vague about what “You First” offers. On the webform for contacting “You First” it suggests using them for:
- Travel queries
- Journey disruption
- Mishandled bags
To be honest, I don’t think I have ever used it for anything other than flight changes.
One reason to call “You First” is to pre-book the cabana relaxation rooms in The Concorde Room lounge at Heathrow Terminal 5 and New York JFK. These are still closed due to covid restrictions, but you used to be able to reserve one up to a year in advance.
The cabanas have never appealed to me personally but they are good for connecting passengers who want a nap and a shower. I saw them described as resembling “a disabled bathroom with a daybed” which is about right! Sitting in the lounge itself is far preferable.
The British Airways “You First” service is NOT meant to be a concierge service. They will, however, answer the telephone quickly and deal efficiently with the basics such as ticket changes – although you could justifiably argue that you shouldn’t need to have a First Class ticket to get this level of service!
There isn’t much about “You First” on the British Airways website, but the little there is can be found here.
Don’t forget that we have a full guide to redeeming Avios for British Airways First Class seats which you can find here.
How to earn Avios from UK credit cards (May 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
SPECIAL OFFER: Until 30th May, the sign-up bonus on the Barclaycard Avios Plus Mastercard is doubled to a crazy 50,000 Avios! Apply here.
SPECIAL OFFER: Until 30th May, the sign-up bonus on the free Barclaycard Avios Mastercard is doubled to 10,000 Avios. Apply here.
Barclaycard Avios Plus Mastercard
CRAZY 50,000 Avios for signing up (to 30th May) and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
10,000 Avios for signing up (only to 30th May) and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
SPECIAL OFFER: Until 13th June, the sign-up bonus on The Platinum Card is doubled to 60,000 Membership Rewards points – and you get £200 to spend at Amex Travel too! Apply here.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
60,000 points AND a £200 Amex Travel voucher until 13th June! Read our full review
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital On Tap Business Rewards Visa
Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points bonus and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.