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Review: Cube Hotel, Birmingham

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This is our review of the Cube Hotel in Birmingham.

Note that, when we reviewed the hotel in April 2022, it was still trading as Hotel Indigo and the review refers to that. The hotel is no longer linked to IHG in any way.

Hotel Indigo is not a brand we’ve given much attention to, although Rob did review the new and very impressive Hotel Indigo Bath last year.

Fundamentally, Hotel Indigo is a mid-market boutique chain. There are few brand standards – instead, each hotel is inspired by the local area. It has a lot in common with Malmaison and Hotel du Vin, and in many British cities a new Hotel Indigo will arguably be the best hotel in town.

The Hotel Indigo Birmingham website is here.

EDIT: Since the rebranding to Cube Hotel, we recommend booking via this page of Hotels.com so you can earn Hotels.com Rewards for your stay. The hotel itself is no longer part of any loyalty scheme.

Hotel Indigo Birmingham exterior

Where is Hotel Indigo Birmingham?

If you have got used to a new Hotel Indigo taking root in a converted historic building, you’re in for a surprise in Birmingham.

Hotel Indigo is on the top floors of the ‘Cube’ development in Birmingham (photo above), a mixed use building and part of the Mailbox development.

It is just under a half mile walk from New Street station, albeit under an elevated dual carriageway.

Inside Hotel Indigo Birmingham

Hotel Indigo Birmingham is not the hotel you think it is – at least not from looking at it outside. Whilst the building is big, the hotel takes up just two floors.

There is a small lobby with a couple of check in desks and a handful of armchairs, but fundamentally it is just a corridor to the lifts:

Hotel Indigo Birmingham lobby

It was weirdly dark, which made the hotel look like it wasn’t fully open.

Check in was quick and easy and my status benefits were acknowledged with an upgrade (there are only three room types so don’t get too excited!)

There are two lifts that take you up to the guest rooms on floors 23 and 24, but they are quite slow.

Rooms at Hotel Indigo Birmingham

I was given a corner room, which was very pleasant and clearly – given how high I was – had great views. The door was around a corner from the room itself:

Hotel Indigo Birmingham room entrance

It was very spacious, with a big king bed as the centrepiece:

Hotel Indigo Birmingham bedroom

Let’s talk about the bed for a minute. It was certainly big, but the mattress was, frankly, odd. It had completely lost its shape and was very saggy. It’s not clear if this was a one-off in my room or if all of the hotel beds are in need of replacing. The hotel opened in 2011 so these may be the original beds.

There are bedside tables on both sides of the bed, and both come with two plug sockets AND two USB sockets:

Hotel Indigo Birmingham connectivity

The Zebra-stripe armchairs are perhaps a step too far but on the whole the room is nicely designed, with a bright carpet balanced out by the navy wall and walnut furniture:

Hotel Indigo Birmingham wardrobe armchair

There is a decent desk where I spent the afternoon working, plus the TV and Nespresso coffee machine:

Hotel Indigo Birmingham desk

A kettle and mini bar were inside the wardrobe:

Hotel Indigo Birmingham wardrobe

The bathroom feels a little more basic than the rest of the room, with some very simple tiling:

Hotel Indigo Birmingham bathroom

The shower features dual shower heads:

Hotel Indigo Birmingham shower

Toiletries are ‘heaven’ by Deborah Mitchell, in large pump bottles.

Hotel Indigo Birmingham toiletries

Hotel Indigo Birmingham restaurant

The hotel restaurant, on the top floor, is a Marco Pierre White Steakhouse. This is the only facility in the hotel and it’s also where breakfast is served, although unfortunately I had to be at the airport early for the Flybe launch event.

It’s a pretty big restaurant:

Hotel Indigo Birmingham Marco Pierre White

The window tables are obviously the most popular. I had the French onion soup to start which was so hot I had to let it cool down for several minutes!

Hotel Indigo Birmingham Marco Pierre Whte french onion soup

Then the roast lamb:

Hotel Indigo Birmingham Marco Pierre white lamb

The food and service were good, and my only issue was the time it took to pay at the end.

Conclusion

To be honest, the Hotel Indigo Birmingham is a little odd. There are virtually no facilities – you have the tiny lobby on the ground floor, two floors of guest rooms and then the Marco Pierre White Steakhouse on top. There is no gym, pool or lobby lounge area and in some ways it feels more like serviced apartments than a hotel.

(EDIT: Reader comments below say that the hotel did have access to an impressive sports complex in the same building, but that it closed during the pandemic.)

That said, if you are in Birmingham for business then it could work well. The rooms are smart, the location is decent and for many people the lack of a pool or large lobby space won’t be a problem.

Prices start at £150 per night in May or 28,000 points. You can find out more, and book, on the hotel website here.

EDIT: Since the rebranding to Cube Hotel, we recommend booking via this page of Hotels.com so you can earn Hotels.com Rewards for your stay. The hotel itself is no longer part of any loyalty scheme.


IHG One Rewards update – April 2024:

Get bonus points: IHG One Rewards is offering 2,000 bonus points for every two cash nights you stay (not necessarily consecutive) between 1st April and 31st May 2024. You can read our full article here and you can register here.

New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (55)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Colin MacKinnon says:

    Sorry, lumpy mattress would have made me walk!

    • qrfan says:

      Agree. This nonsense is why I’ve abandoned IHG mid-range hotels. Time and time again the basics are lacking. Holiday Inn Southampton had a soaking wet carpet due to a bathroom leak and no other twin rooms free. Principal York is basically a Sauna if the ambient temperature is >20C as they have no AC and can only hand out fans. I’m sure Hilton occassionally has these issues, but I don’t seem to encounter them with the same frequency.

    • Richie says:

      Aren’t IHG bothering with Mystery Guests?

  • T says:

    Where you expecting rather difficult tiling in the bathroom, as clearly this tiling is simple??

  • Andrew says:

    There are no outstanding hotels in Birmingham.

    • Neil says:

      Have you not stayed in the Grand Hotel since it opened?!

      • Andrew says:

        Yes. It was ok.

        • tony says:

          This thread is certainly of interest (well, at least the comments are). I stayed at the Grand in February. It was good, but far from outstanding. I think the problem I have is that once you’re fortunate enough to stay in a hotel frequently that gets things right consistently, everything else looks a bit jaded, especially if your assessment is all about the hotel, rather than looking outside beyond the lobby.

    • TGLoyalty says:

      How many outstanding hotels are there in the cities outside London (ignoring historic spa towns and the like)

  • Ian S says:

    A little more pricing info than “relatively budget friendly” would’ve been useful.

    Also, a lumpy mattress that you suspect might be 11 years old would trigger a closer examination and probably rejection from me.

  • Andrew says:

    I stayed here two years ago and there was a huge pool and gym in the same building that you could use. It’s a shame if this has closed or is no longer available for use

    • Neil says:

      Agreed. This was one of my favourite hotels in Birmingham because it gave you access to the huge Gym and Spa Healthclub in the Cube, 1,000x better than you standard hotel gym and spa!

      Having looked on the website, this isn’t listed as an amenity which seems odd, but then it wasn’t exclusive to only the motel. It would be a great shame if it is no longer accessible or open!

      • Neil says:

        A Google search seems to suggest the gym/spa has been a victim to covid. A great shame

        • Michael says:

          That’s a real shame. I stayed here a lot before COVID and I really like this hotel. The pool was great and the restaurant, while rubbish for dinner, was fantastic for a full-service breakfast with views over the city.

        • Mike says:

          Wow a gym/ spa that caught covid how unfortunate

  • CamFlyer says:

    I stayed last August. There was no recognition of my Spire status, and Amex have refused to pay the £50 back for £200 in spend because I stayed at the ‘other’ Hotel Indigo in Birmingham in the same building. Breakfast at MPW was good, though the service was slow. Location is fantastic. The car parking system is also ingenious; you drive your car into a lift, and it is automatically parked and returned. Overall it was fine, but nothing that would make me feel I wanted to stay again (so about par for my experience with IHG properties).

    • mradey says:

      I’d stay just to try out the car parking!

    • Alex Sm says:

      What’s the other Indigo?

      • Andrew. says:

        It’s one of those “computer says no” moments.

        It was put up for sale in 2020, after being “recently refurbished” (maybe not the beds), so you can be sure that the Amex system has Old Operators t/a Hotel Indigo coded for rebates instead of New operators t/a Hotel Indigo for rebates. Hence two different hotels.

    • OP says:

      At one point last year – I believe for well over a month – they were also unable to take Amex *at all* which was ridiculous for an IHG hotel. They had new card machines/a new card processing provider (Barclaycard) and hadn’t thought they might need the option to process Amex cards.

  • Freddy says:

    Apart from a few ‘funky’ design choices you may aswell of stayed in a premier Inn. At least the beds are normally comfy there

  • lumma says:

    I stayed in the Hotel Indigo Newcastle on Easter Sunday and that had an awful bed too. It was lumpy and wasn’t attached to the wall so moved around during the night. Toilet seat was loose too.

    It was cheaper than the Holiday Inn Express and to be honest. I wish I spent more to stay there instead.

    • RussellH says:

      The Hampton is far better than the HIE in Newcastle, IMO. Only stayed once at the HIE and have no desire to return, while the Hampton is directly oposite the station.
      The only area in which the HIE beat the Hampton is that the staff at the HIE were cheerful, while they tend to be on the brusque side at the Hampton, but in every other respect, the Hampton wins.

      As to the Indigo, I have been there at least three times and always liked it.
      Perhaps I am biased – I never paid for breakfast, but was always told it was included. And it was pretty good too. Also served in the MPW restaurant. They also used to serve afternoon tea there, and it was always busy when we were there.
      Lots of free beer too the first time we stayed

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