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You can now use Accor’s Suite Night Upgrades online, guaranteed when booking

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One of the side effects of our stay at Fairmont Royal Pavilion Barbados last year – a stay which netted me Accor Live Limitless Diamond status from a standing start, due to reduced thresholds in 2021 – was that I received eight Suite Night Upgrades.

I had written these off as useless, since the need to ring Accor’s call centre to discuss options every time you wanted to use one was more than I could cope with. However, Suite Night Upgrades are now bookable online and it’s even possible I may use a couple.

You can learn all about Suite Night Upgrades on this page of the Accor website.

Sofitel Heathrow Accor suite upgrade

(One thing I didn’t realise until I read the scheme rules for this article is that the expiry date for Suite Night Upgrades is the booking date, not the stay date. Whilst my upgrade vouchers expire on 31st December 2022, any rooms I book for 2023 by that date will still qualify.)

How do you earn Accor Suite Night Upgrades?

Suite Night Upgrades kick in when you hit Platinum status in Accor Live Limitless, which means earning 14,000 status points or completing 60 qualifying nights.

Platinum is the third status tier, above Silver and Gold but below Diamond. To earn 14,000 status points you would need to have €5,600 of eligible spend in a calendar year.

Accor counts spend from two rooms towards ‘eligible spend’. If you tend to book two rooms when you travel then you will find Accor status easier to earn than with competing schemes.

As well as the standard Platinum benefits of lounge access and 75% bonus points on all stays, you receive two Suite Night Upgrades.

Additional Suite Night Upgrades are earned for every additional 4,000 status points you earn, up to a maximum of 12 per year.

How do you use Suite Night Upgrades?

The good news is that they can now be used online. The brand that take part are Raffles, Faena, Delano, Sofitel Legend, Fairmont, SLS, SO/, Sofitel, MGallery, 21c, Mondrian, Pullman, Swissôtel, Mövenpick and Grand Mercure.

Hotels are allowed to opt out but few do. Sofitel St James is the only UK hotel which is not included.

Fairmont Windsor Park suite upgrade

What is the price based on?

Here’s the tricky bit. You are not upgrading from the cheapest possible room. You are upgrading from a room that is only 1-2 levels below the suite you are trying to book. In reality, I didn’t find that it made a huge amount of difference to what you paid compared to booking the lowest cost option.

Here are some examples:

Sofitel London Heathrow (top photo) on 7th June for one night

  • Junior Suite – £238 (usually £355)
  • Prestige Suite – £261 (usually £418)
  • Cheapest standard room – £220

The hotel website is here.

This is pretty decent given that the suites include lounge access and can sleep four.

Fairmont Windsor Park (photo above) on 8th July for two nights

  • One Bed King Suite – £905 (usually £1,228) for two nights
  • Cheapest standard room – £711 for two nights

The hotel website is here.

Raffles The Palm Dubai (photo below) on 21st May for seven nights

  • Duplex Suite – £1,979 (usually £2,897) for seven nights
  • Cheapest standard room – £1,765 for seven nights

The hotel website is here.

Raffles Palm Dubai suite upgrade

These are decent deals in my book, because you are locking in the suite upgrade at the time you book. You are not crossing your fingers and hoping for an upgrade on arrival. This is especially important if you have kids and must have a room which sleeps three or four people.

Is there any small print?

The only key snag I can see is that you can only upgrade one room per night.

I’d personally prefer to be able to book two rooms this way, in case we need to keep the family split due to room capacity.

As I mentioned above, hidden in the small print is the positive news that you can use a Suite Night Upgrade after it has expired as long as you book whilst it is still in date


Overall, I’m impressed by the ability to use Accor Suite Night Upgrades online. It’s a simple process and the ability to lock in your upgrade on the day you book – for what is generally a modest premium over the cost of a standard room – can be very valuable.

You can find out more about Suite Night Upgrades on this page of the Accor website.

Accor Live Limitless update – April 2023:

Earn bonus Accor points: Accor is not currently running a global promotion

New to Accor Live Limitless?  Read our review of Accor Live Limitless here and our article on points expiry rules here. Our analysis of what Accor Live Limitless points are worth is here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Accor and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (5)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Philip s44 says:

    Thanks for info regarding 31st December being last date for booking as opposed to last day for stay.
    I don’t think MGallery is included.

  • Duncan Riddell says:

    As An Accor ALL Diamond Member I tried to use my 8 suite nights at end of 2021 and Jan 2022 when I booked at Sofitel The Obelisk Dubai but was NOT allowed to book beyond 31st Dec 2021!

    Luckily my wife and I was also going there in Nov 2021 so used the balance to reduce my suite costs as it is the place we always stay at away from the beach areas of Dubai but with extremely good suites with butler service and stunning views from 51st floor Exec Lounge.

    As you say sometimes the cost of using Suite night is not worth it but have found that if you book directly with hotel via email and ‘speak’ directly you can negociate a better deal.

    • Rob says:

      It’s impressive, I agree. Shame the mall below is a hollowed out dump.

  • Cheshire Pete says:

    I never even realised my 2 Platinum Suite nights have vanished! I’m sure I had 2, they extended my year from 31Dec21 to 31Dec22 but seem to have taken them away! I guess they expired end of 2021, when it was hard to use them really.

    I’m surprised about this! They add the functionality to use them via the Web, but also erase them anyhow!

  • Tom says:

    The lady at the Sofitel St. James told me they don’t participate because they didn’t have many suites. She suggested that the Savoy is a better bet as they have a relatively high number of suites.

    Personally I have never found much utility in these as I have to pay more for the room in the first place. And as a Diamond member I am often upgraded anyway.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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