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British Airways giving passengers extra flexibility as Heathrow caps numbers

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British Airways has unveiled a number of flexible rebooking options for people travelling over the next few weeks in order to comply with Heathrow’s new daily 100,000 passenger cap.

Fortunately, unlike mass flight cancellations, these changes are optional and could even be beneficial if you are reconsidering upcoming travel or are changing your plans.

Whilst Heathrow has asked all airlines to stop selling seats for flights until mid September, British Airways seems to be intending to hit its quota of passenger reductions via additional flight cancellations and voluntary passenger rebooking. It doesn’t want to miss out on the revenue from last minute ticket sales at full fare.

British Airways Heathrow cancellations

Do you have a BA Heathrow flight on or before 25th July?

If you have a British Airways flight from Heathrow on or before Monday 25th July that was booked before the 10th July you now have several options available to you:

  • You can rebook onto another British Airways flight to the same destination free of charge within 12 months of the original date of travel. You can also choose to depart from another London airport, such as Gatwick, or fly to an alternative airport in the same destination (eg. Newark instead of JFK).
  • Alternatively, if you no longer wish to fly, you can request a Future Travel Voucher, valid until 30th September 2023. This freezes the value of your flights and can be used towards a future booking.

The changes apply to all long and short haul bookings from Heathrow until the 25th July, including redemptions, and can be made from Manage My Booking. Flights from other airports are not included.

If you have a connecting flight with one or more non-BA sectors then you may be on the hook for a fare difference from the other airlines on your ticket when rebooking.

If your flight is cancelled by British Airways then you are entitled the standard EU261 rights, including a full refund or rebooking, as per our recent article here.

British Airways Heathrow flight cap

Flying between 26th July and 30th September?

Anyone with a booking up to the 30th September is eligible to cancel and request a Future Travel Voucher for free. This voucher is valid for travel until the 30th September 2023.

Booked before the 8th June?

If your trip was booked before the 8th June, for travel by 30th September, BA’s ‘Book With Confidence’ policy applies.

BA is adding further flexibility for anyone travelling by the 30th September 2022 who booked on or beforethe 7th June. As per this page on the BA website, you can change your dates, destination or cancel for a future travel voucher for free. All travel must be completed by the 30th September in order to benefit from these changes.

Note that, unlike customers with flights on or before the 25th July you WILL be on the hook for any difference in fare if you choose to rebook. However, British Airways will waive the change fee.

You can also choose to cancel your booking in return for a future travel voucher valid until the 30th September 2023.

For redemption bookings made before 7th June for travel by 30th September you’ll also be able to cancel this for a full refund – the cancellation or change fee will be waived. Any companion or upgrade vouchers will revert to their original expiration date.

How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (117)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Gary says:

    Still in limbo re a BKK flight next year, stopped taking bookings ages ago (after we booked) and they won’t confirm if it’s going ahead or not so we can’t sort other details of trip, ridiculous situation

  • Primitivo says:

    The BA numbers I’ve rung today say that customer service calls are being prioritized over sales until mid August and the call is terminated if any sales/booking option is chosen. I see the logic but makes it impossible to do an Avios open jaw as this can’t be booked online. As this is what I need seems I won’t be able to use my 241 before it expires in August. Also seems unlikely from above comments that any flight booked can be rolled forward beyond the expiry date. All seems a bit unfair.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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