British Airways giving passengers extra flexibility as Heathrow caps numbers

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• Magda Chrysaphiades says:

  15 Jul15 July 10:55

  Last time I travelled was September 2019. Flew to Larnaca, 3 weeks holiday, then back to uk. Tried to book September 2022, 4 weeks. Refuse to take my Avios points, as they say there vouchers 🤣 i had accrued points. Looking at Aegean now. Stop over 1 hour, Athens.

  • ChrisC says:

    15 Jul15 July 11:42

    Some of this dosen’t make sense

    If you are saying you tried to book a BA Holiday and to use a voucher containing avios then they are correct.

    You can only pay for a BA Holiday with cash and / or a cash only voucher.

• idrive says:

  15 Jul15 July 10:57

  for option 1, do you need availability for redemptions if YOU want to change date on another flight/date or you can book anyway?

• Niall says:

  15 Jul15 July 12:35

  It will be good if this is enough to sort the capacity problem for BA. Hopefully without many cancellations.

  I guess people will only be taking advantage of this flexibility if they wanted to move their flights anyway? As if anything, those of us with flights booked I’d hope will have a nicer time at Heathrow with a few less other passengers.

  • Martin says:

    15 Jul15 July 14:03

    Agreed Niall

  • Brian78 says:

    16 Jul16 July 06:53

    “I guess people will only be taking advantage of this flexibility if they wanted to move their flights anyway?”

    I’m not sure they will. If you’re taking a holiday now, you’ve probably got school age kids so September is no good to you

• Lisa says:

  15 Jul15 July 13:10

  Has anyone else received the email from BA offering these flexible rebooking options, only to have BA refuse to make the change?
  Our Avios flight is flying into LHR on 20 July, so we thought we’d take advantage of the flexible options and fly back to LHR later. Wrong! The email is only valid for outbound travel from LHR so the emails have been sent to thousands of customers in error. Not only have we had the email but the details of the flexible offer appears on Manage My Booking and our flight is highlighted red.
  BA said sorry, nothing we can do. How can they make these offers to customers and then not honour them?

  • meta says:

    15 Jul15 July 16:26

    My partner can change his flight back into LHR in MMB for this Sunday. Not sure why you can’t? Have you actually tried clicking all the way through. I guess if the flight is full for when you want to come back, then you can’t. It does say everywhere, subject to availability.

    • Lisa says:

      16 Jul16 July 00:39

      When we click on change my booking it says we have to call BA. There’s plenty of availability on the flight we chose to fly back into LHR. The issue was that BA said the flexible options only appear to flights outbound from Heathrow, not inbound. Makes a mockery of sending us an email offering flexible options.

• Mongezi says:

  15 Jul15 July 16:54

  My wife and two kids have a flight LHR-JNB on 12th October which we now need to change. Any chance the 30th September date will be extended out to October so we can get a voucher?

• Justin Petersen says:

  15 Jul15 July 17:14

  Off to Denver next week for a holiday and starting my trip in Dublin to go back via London as the ticket was much less than direct from London (in Club World) and my flight to Dublin was cancelled – so couldn’t find another seat out of Heathrow on the app so now going to Dublin via London City – they asked if I wanted to cancel Denver but I had all my arrangements made, frustrating but par for the course I suppose, not looking forward to a very hot trek across London next week – as I live 15 minutes from Heathrow.

• Fred S says:

  15 Jul15 July 17:31

  Slightly O/T: my exec club membership year ended last Fri, 8/7. Homepage says I’m still silver. Print card shows card expiry Aug 2022. Am I Silver until next July/Aug or only until Aug this year?

  • Rob says:

    15 Jul15 July 18:07

    Latter.

• Jeff says:

  15 Jul15 July 17:55

  I’m getting old and clearly becoming a bit vonfused. I have return flights leaving from LHR to VIE leaving 29th August and returning 2nd September. My 241 expires 31st Ausgust. The booking was made in March 2022.

  The BA site says

  “If you have an Avios Reward Flight Saver, Reward Flight, Companion or Gold Upgrade Voucher booking, please note that by submitting this form you will be given a refund and your Companion or Gold Upgrade Voucher will revert back to the original expiry date.”

  Am I right in saying that if I wish to apply for a voucher or to change my flights I will lose the 241.

  Thanks

  Jeff

  • Rob says:

    15 Jul15 July 18:06

    If you apply for a refund your 241 will come back with the same expiry. You can move the flight to a later date though.

    • Jeff says:

      15 Jul15 July 18:27

      Many thanks Rob …..

      Following up …. I’ve just tried to change the booking but it does state clearly that the outward date must be before the expiry of the original Amex 241 expiry.

      Oh welll … it was worth a try!

      Jeff

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