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Review: the Air Canada Maple Leaf Lounge at Heathrow Terminal 2

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This is our review of the Air Canada Maple Leaf Lounge at Heathrow Terminal 2.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

Earlier this year, I spent a few hours at Heathrow Terminal 3 trotting round the lounges to update our reviews. In the spirit of equal opportunity, I thought I would use my recent trip to Stockholm on SAS to update our Star Alliance reviews.

Air Canada Heathrow

There are four Star Alliance business class lounges at Heathrow T2 – Lufthansa, Air Canada, Singapore Airlines and United Airlines. The latter three are all in Terminal 2B, a short walk from the main terminal. There are two more lounges in Terminal 2 – the Aer Lingus lounge, which Rob reviewed here a couple of weeks ago, and the Plaza Premium lounge (most recent review here).

My attempt to review the United Airlines lounge failed because it was so crowded that it was impossible to get any photographs. We will return to this at a later date, and our 2016 review is here. I did manage to visit the Air Canada and Singapore Airlines lounges. We did a Lufthansa Heathrow lounge review last October.

I started with the Air Canada lounge, which is currently open from 7am until 8pm.

How to access the Air Canada Maple Leaf Lounge at Heathrow Terminal 2

You do not need to be flying Air Canada to access the lounge. The only requirement is that you are flying a Star Alliance carrier (such as Lufthansa, SAS, United, Singapore Airlines etc), either on a Business Class ticket or with the relevant status.

That means anyone with Star Alliance Gold can access the lounge, even if you are flying an a hand-baggage-only economy flight. Gold members can bring one guest for free. Additional guests are £25 per person.

Where is the Air Canada Heathrow lounge?

The Maple Leaf Lounge at Heathrow is a bit more of a trot than the Lufthansa or Aer Lingus lounges in Terminal 2A. It is located in the satellite terminal at T2B.

Heathrow Terminal 2B lounges

Unlike at T5, which was built with a far higher budget, there is no air train – all passengers must take the underground tunnel, although there are some moving walkways. Note that you can also return to T2A from T2B this way, although there is unfortunately no travelator in that direction.

Heathrow Terminal 2B walkway

You then take two escalators up to get to departure level. Fortunately the lounge is in the central part of T2B. The Air Canada Maple Leaf Lounge is co-located with the Singapore Airlines lounge, one floor up, whilst the United Club is on the other side of the escalators.

Air Canada is on the left:

Air Canada Maple Leaf Lounge Heathrow entrance

Inside the Air Canada Maple Leaf Lounge

You must check in to the lounge when you arrive, which involves a quick scan of your boarding pass:

Air Canada Maple Leaf Lounge Heathrow reception

The lounge is very attractive. I got chatting with the reception staff who told me that all of the wood and stone panelling in the lounge comes from Canada. It is probably the most aesthetically pleasing of the lounges at Terminal 2. The entrance way has a slight Maple Leaf logo in the slats, which you can just about see in this photo:

Air Canada Maple Leaf Lounge Heathrow logo

Turn to the right and you’re greeted by a length of floor-to-ceiling windows looking across the ramp towards T2A which fills the lounge with light:

Air Canada Maple Leaf Lounge Heathrow seating

There is a range of seating here, including a mezzanine level. This also features a pine cone artwork which looks a bit like a Christmas tree:

Air Canada Maple Leaf Lounge Heathrow pinecone

At the far end is a more casual area with some stand-alone chairs with leg rests plus a sort of sofa-thing:

Air Canada Maple Leaf Lounge Heathrow window seating

Behind this are three nap nooks, each with a reclining chair and screen, although I’m not sure what the screen does. Each one is open to the lounge – there is no door – but suitably screened off to create a darker, private area. It is darker than it looks in the photo:

Air Canada Maple Leaf Lounge Heathrow nap nook

If you head back to the lounge entrance you’ll find a conference table and business centre in a round room behind the large Maple Leaf logo, including a printer:

Air Canada Maple Leaf Lounge Heathrow business centre

Behind this is a row of bar stools, and a bare magazine rack with just a handful of notices to download the PressReader app:

Air Canada Maple Leaf Lounge Heathrow bar stools

Connectivity throughout the lounge appears good, with plug sockets in the floor between armchairs along the window and in other places.

Air Canada Maple Leaf Lounge Heathrow power

WiFi speed wasn’t great, at 3mbps down and less than 1mbps up, although it was totally fine for light browsing, email and social media.

Food and drink in the Air Canada Maple Leaf Lounge at Heathrow

If you turn left from the lounge reception you’ll find the buffet, bar and small dining area, with a long bar table:

Air Canada Maple Leaf Lounge Heathrow dining area

This is the smallest of the Star Alliance lounges at T2B and there are just a couple of restaurant-style dining tables.

At one end is a staffed bar (there is no self-pour alcohol here). There is no champagne, just prosecco, plus the normal range of typical spirits including Gordon’s Gin etc.

Air Canada Maple Leaf Lounge Heathrow bar2

Along one length of the room is the buffet:

Air Canada Maple Leaf Lounge Heathrow buffet

At breakfast, this features a range of mini pastries, cereals, cold cuts and a few hot stations featuring bacon, sausage, scrambled egg and baked beans:

Air Canada Maple Leaf Lounge Heathrow pastries

and

Air Canada Maple Leaf Lounge Heathrow buffet cold cuts

For lunch, the pastries are replaced by brownies and other sweet items whilst the hot buffet is stocked with red Thai prawn curry, rice, and some very sad looking pasta:

Air Canada Maple Leaf Lounge Heathrow red thai curry

and

Air Canada Maple Leaf Lounge Heathrow pasta

I didn’t try the red Thai curry but it looked tasty and certainly the best hot option.

Soft and hot drinks are available at self-serve machines, including a sign commanding you to drink more water!

Air Canada Maple Leaf Lounge Heathrow stay hydrated

Showers in the Heathrow Maple Leaf Lounge

There are three showers in the Air Canada Lounge at Heathrow, including a disabled one. You need to pick up a key from reception to access these.

I was impressed. They are very attractive and quite possibly the nicest showers at Heathrow T2, although I haven’t seen those in the United Club. They are clad in the same brown Canadian stone as use in the main lounge, and reminded me a lot of the showers in the Cathay Pacific lounge over in Terminal 3:

Air Canada Maple Leaf Lounge Heathrow shower

Toiletries are Molton Brown.

Air Canada Maple Leaf Lounge Heathrow shower toiletries

Conclusion

The Air Canada Maple Leaf Lounge was the first stop on my Heathrow T2 lounge safari and I have to say I was very impressed with what I saw. Although one of the smaller lounges in the terminal, the space has been used efficiently and beautifully designed – it’s definitely the most attractive of all the lounges at Terminal 2.

I spent a good couple of hours here – from around 10:30am until midday or so – and found that it never got particularly busy. At one point the majority of seats were taken but it quickly emptied out again following the departure of one of the flights. It was exactly how a lounge should be – quiet and relaxing.

The food selection is the only thing that lets the lounge down. It’s passable – especially for breakfast – but the pasta dish over lunch was very, very sad.

That said, I would definitely come here again – it is well designed and quiet, with lots of natural light and views across the terminal. You can always nip next door into the Singapore Airlines lounge for food – which is what I did. A review will follow.

You can find out more about the lounge – and check the latest opening hours – on this page of the Air Canada website.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (October 2022)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

60,000 points (SPECIAL OFFER), £200 travel credit and unbeatable benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (26)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • His Holyness says:

    There is champagne, I’ve seen it a few weeks ago, its LP NV.

  • Alex Sm says:

    They used to bake pancakes to order at breakfast – with maple syrup, mmmmm… Sadly, no more, apparently

    I was a bit put off by them serving Waitrose Essential mixers at the bar – looked quite cheap for such an elegant place

  • Robyn says:

    Pre covid we used the lounge a couple of times before boarding our Eva flight to Bangkok. Its conveniently near the gate for Eva so we could stay there until the last minute. Usually fairly quiet at that time of day. Lounge area is nice restful place. Buffet area is ok at the quiet time but could get a bit hectic at a busy time (but but as bad as BA lounge in T5A. ) Food selection is acceptable but not exceptional. Showers were lovely and so nice to be able to freshen up after a long journey from W Cornwall. The brown decor is a bit on the gloomy side. But overall a very pleasant break in our long journey

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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