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Review: the new Hyatt Regency Stratford hotel, London

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This is our review of the Hyatt Regency Stratford hotel, inside the Westfield shopping centre.

It’s a good time to be a World of Hyatt member as the brand has been on an acquisition spree, cannibalising some of its rivals to bulk up its offering in the UK and Europe.

Case in point: the Hyatt Regency Stratford, which re-opened in April after a full refurbishment which transformed it from a Holiday Inn to a Hyatt Regency. Other signings for the Regency brand include Hyatt Regency Manchester, which I reviewed as a Crowne Plaza in 2018 before it joined Hyatt, as well as the Hyatt Regency London Blackfriars, formerly the Crowne Plaza London The City, opening (finally) in the Autumn.

Hyatt Regency Stratford

Given that Hyatt has historically had very poor coverage of the UK and Europe this can only be a good thing, although I’m not sure IHG sees it that way ….

Hyatt Regency is Hyatt’s upscale, full-service hotel brand. That said, I can understand that you may be confused because the jump in style and location from Hyatt Regency The Churchill in the West End to Hyatt Regency Stratford is substantial.

The same building containts a Hyatt House hotel for longer stays, which used to be a Staybridge Suites. This is still being refurbished so we did not visit, but we hope to take a look at some point.

The Hyatt Regency Stratford invited us to stay and see what they have done with the place. The hotel website is here.

Where is the Hyatt Regency Stratford?

Getting to the Hyatt Regency Stratford is a bit of a pickle because it is – literally – part of Westfield Stratford City shopping centre, which are rarely designed for their ease of navigation. (It turns out that Westfield also has the world’s worst website, so this doesn’t appear to be an isolated problem.)

Hyatt Regency Stratford City location

The easiest way to get to the Regency is to head up to the ‘outside’ street that bisects the mall and connects the tube station to Stratford International and the Olympic Park. If you’re coming from the tube, DON’T GO INSIDE. Instead, take the lifts or the stairs right in front of you as you exit:

You then want to walk all the way down the street, towards the Vue and John Lewis, until you hit the centre where three streets meet. On the corner, immediately on your left, you should see the entrance:

Hyatt Regency Stratford street entrance

To check-in, take the elevators up to the third floor, where reception is.

The location is not as weird as you may be thinking. Due to the investment for the 2012 Olympics, Stratford is ludicrously well connected to Central London. Whilst the modern Jubilee Line is the fastest way into the West End, multiple other underground, DLR and overground lines converge here. If the price is right it isn’t a bad place to be, especially if you are flying into London City Airport.

Inside the Hyatt Regency Stratford

The first thing that is immediately obvious as you step out of the lift is that this isn’t a Holiday Inn any more. The hotel has had a top-to-bottom refurbishment that has transformed it from cheap-and-cheerful to a classy, sophisticated property.

Here is the lobby, with the lobby bar behind:

Hyatt Regency Stratford lobby

Check in was quick and easy and I was given my room keys.

Rooms at the Hyatt Regency Stratford

I was given a Regency Suite on the eighth floor, which had just opened. In fact, I’m pretty sure I was the first guest as they delivered the Nespresso machine during my stay!

The Suite is just under 40 square metres. First up is a living room:

Hyatt Regency Stratford living room

On the right you have a wardrobe, dressing table and mini bar:

Hyatt Regency Stratford wardrobe dressing room

The mini fridge is unstocked. Not pictured is the Vertuo Nespresso machine, which they installed after I checked in!

Hyatt Regency Stratford fridge safe

You also have a dining table as well as a sofa, TV and ledge all along the left wall which could be useful as a luggage rack:

Hyatt Regency Stratford luggage rack

As I was on the 8th floor I had a fairly decent room, although the ongoing development of Stratford and the Olympic Park meant I could only see the Arcelor Orbital from my room as a number of new apartment blocks have gone up in recent years:

Hyatt Regency Stratford view

Next door is the bedroom and bathroom, with a king size bed:

Hyatt Regency Stratford bedroom

There is another big TV opposite the bed, plus two bedside tables with UK mains and USB sockets on either side:

Hyatt Regency Stratford bedside

The room also comes with two sleep capsules, which contain a sleep mask, ear plugs and lavendar pillow spray.

To the right is the bathroom:

Hyatt Regency Stratford bathroom (2)

There is a large free-standing bathtub plus a walk-in shower:

Hyatt Regency Stratford bathroom

and

Hyatt Regency Stratford shower

The bathroom itself features fairly neutral tiling but is elevated hugely by a black marble sink, which ties the whole room together nicely:

Hyatt Regency Stratford washbasin

Toiletries are by Antipodes:

Hyatt Regency Stratford toiletries

The refurbishment has been well done in my opinion. For the most part it is neutral, but it makes use of texture, material and statement pieces to elevate the whole.

Gym

There’s also a hotel gym on one of the higher floors. It’s not huge, but it does feature a couple of running machines etc with views across to the Olympic Park:

Hyatt Regency Stratford gym

Bar and restaurant at the Hyatt Regency Stratford

With so many restaurants and bars in Westfield Stratford City the Regency didn’t have to make such an effort with restaurants or bars but you’ll still find both on the third floor, next to the lobby.

Again, both are stylishly furnished. Here is the bar:

Hyatt Regency Stratford bar

The restaurant, called Elondi, is fairly large and is also used for breakfast:

Hyatt Regency Stratford elondi

There’s also a terrace opposite the bar and restaurant. I’ve been told that this will also be refurbished:

Hyatt Regency Stratford elondi terrace

Unfortunately, the new tower blocks obscure the view of the Olympic Park from here, so you’ll have to made do overlooking the disguised service ducts and rooftops of the mall!

Given the hotel’s location and the range of food outlets available I was impressed with the menu. To start, I had some delicious oysters:

Hyatt Regency Stratford elondi oysters

I then went for baked white fish (I can’t remember exactly what and I can’t find a menu online!) with a side of green beans and celeriac fries which was good, although the fish was slightly overcooked and rubbery. The celeriac fries in particular were delicious.

Hyatt Regency Stratford fish

Service in the restaurant and bar was really good although we were one of the only guests on a quiet Wednesday night.

Hyatt Regency Stratford breakfast

Breakfast is also served in Elondi and features a buffet. There doesn’t appear to be an a la carte menu, although I was very happy with the buffet.

Hyatt Regency Stratford breakfast buffet

It included various cold cuts including smoked salmon and cheeses, including one that had green marbling that made it look a bit like soap!

Hyatt Regency Stratford breakfast cold cuts

There was also yoghurt, fruit and granola:

Hyatt Regency Stratford breakfast yoghurt

Pastries:

Hot items included everything for a full English breakfast, with some delicious hash browns and fried or scrambled eggs.

Conclusion

I wasn’t expecting much from a hotel that is literally inside a shopping mall but I was very pleasantly surprised.

The hotel has been very well refurbished, to the extent that you could never guess it was previously a Holiday Inn. The design is classy and sophisticated and the use of the Regency branding began to make more sense.

Whilst it’s a bit of a maze to get to, the location is great, just a couple of minutes from Stratford and Stratford International. You can walk to the Olympic Park, go swimming in the Aquatics Centre and shop to your heart’s content. It’s definitely a great option if you’re heading to an event at the London Stadium.

Rooms are available from £175 per night in October, albeit the suite I was given is over £300. It is a Category 3 hotel, so World of Hyatt redemptions are from 9,000 points per night off-peak. This could mean that it could be cheaper to buy Hyatt points than pay cash for a room when there is a ‘buy points’ promotion on. The hotel hasn’t loaded any ‘upgrade to a suite with points’ rates yet.

You can find out more, and book, on the hotel website here.


World of Hyatt update – September 2022:

Get bonus points: You will receive double World of Hyatt points on all stays of 2+ nights between 15th September and 20th December. You must register by 15th November by clicking here. You can read our article on the promotion here.

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

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Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (34)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • JimmyJimmy says:

    You can also catch the stanstead express from here. I once did a LCY-STN via DLR/Bus.

  • Nick says:

    The review doesn’t mention it, but looks like this new hotel has old-fashioned USB A sockets rather than modern C ones. Bit of a missed opportunity!

    • Reney says:

      In my travel electronics kit, none of my cables are USB C on the socket side except my laptop cable which still needs and adaptor (I have USB C socket at home and it won’t charge the laptop). So not sure I agree to this point, although I agree they should have done a mix, I brought sockets with one usb c and usb A when I refurb my house, have to say I use the usb A more than C, and the sockets costs 4 times more having usb c!

    • Rhys says:

      I don’t think USB-A is going away anytime soon. Only a couple of hotels I’ve stayed in this year have had USB-C

  • Nik says:

    I stayed here, taking advantage of the Amex cashback offer (spend £250, get £100 cashback). However the hotel’s credit card entry still comes through as ‘Holiday Inn London – Stratford’, so I will need to contact Amex to claim my cashback.

    • TJomes says:

      I think it wasn’t on the list of participating properties, so you shouldn’t get the cashback.

      • Rob says:

        I think you’re right because it crossed my mind to pay for a review stay and I think this is why I dropped the idea.

    • RussellH says:

      But you might have got double iHG points if you had paid with an IHG credit card.

      I have had the opposite problem more than once – an IHG hotel that uses the name of the hotel owning or operating company rather than HI or HIE.
      Had to provide creation with hotel receipts.

  • RKEdin says:

    Hyatt House is open as I stayed there on Wednesday night this week. I think it has less of a refurb than the Hyatt Regency, however I would stay there again. Breakfast is included and the restaurant is shared with the Hyatt Regency.
    I did see the Sage Derby but wasn’t tempted 😉

  • AlanC says:

    Only ever been in a handful of Hyatt Regency and they had Regency club lounges. Is it a brand standard? Sorry for the question as I’m Hilton mostly.

  • Lady London says:

    Both the IHG hotels which these formerly were, were very well booked on weekends and some quite high rates. I thnk a lot of people used to come from out of town to shop.

    Stratford station is a crush a lot of the time though and the layout can be confusing

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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