American Express Platinum drops the monthly £10 Addison Lee credit

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• VinZ says:

  15 Sep15 September 10:52

  Not a loss. After they ruined an event I organised I decided to cancel my biz account with them – I was black tier so I clearly put lots of traffic through them. I asked them to cancel my account 6 months ago and it still hasn’t been done + it took them 6 months to realise that I wasn’t going to pay £700 for a bus that didn’t show up at the agreed pick-up point.

  So bye AL, you won’t be missed. And if Amex was going to introduce a Uber credit we would be in the same place – has anybody successfully managed to get a Uber lately? Not me.

  • Norm says:

    15 Sep15 September 11:52

    Plenty of UberEats drivers though. As long as it mirrors the US’s either/or offer it’d be a vast improvement.

• Judge says:

  15 Sep15 September 12:04

  Free Now would be good. There is a history, as there were excellent Amex credits 2-3 years ago.

• The_Bouncer says:

  15 Sep15 September 13:08

  My German issued Amex Plat gives me 10 x €20 Sixt Ride discounts per year. As Sixt Ride is generally pretty overpriced, I tend to use them for fares totalling a little over either €20 or €40, giving me an almost free ride that would cost maybe €12 or €25 with Uber.

• meta says:

  15 Sep15 September 16:16

  I’m surprised nobody is commenting that Amex is giving less than 60 days noticed required by the regulator. It’s advertised as a core benefit of the card.

  • Chas says:

    15 Sep15 September 17:34

    I think I made the point in the comments yesterday (or certainly when I e-mailed Rob with the copy of my letter). I’d have been inclined to complain to Amex except for the fact that I’ve never been able to use the benefit which they can easily see!

    • Rob says:

      15 Sep15 September 18:26

      I’m sure if you did complain you could get Amex to give you £10 credit for an AdLee ride in October – which you have zero chance, near enough, of booking.

  • JDB says:

    15 Sep15 September 18:12

    The 60 days notice requirement applies to the terms of the credit card, as in the provision of charge card services/credit/credit agreement, not to the rewards and benefits which are part of a separate agreement. Amex says it will give 30 days notice of changes of changes to the MR programme for instance, unless the change is perceived to be to your advantage. Didn’t hear anyone complain that dining credits were introduced with 60 days notice. The benefits have overall been increased, the change was seemingly outside Amex’s control, so I don’t see grounds for a successful complaint which is the implication of your post.

    • meta says:

      16 Sep16 September 00:03

      I’ m sorry @JDB, but I just went and checked my main Platinum card agreeement.

      It clearly states the following ( I excluded the rest of the recital for brevity):

      “We can change the agreement, including by changing or introducing fees for any of the following reasons:
      …
      • where we’re changing the card benefits offered with your account;

      We’ll give you at least two months’ notice of the change and give you details of when the change will take effect. If you don’t want to accept any change, then you can always end this agreement by paying off all the amounts you owe us and telling us to close your account (see ‘Ending your agreement’ in Part 2). If you don’t do this, we’ll assume you’ve accepted the change.”

      The separate agreement for card benefits only covers the use of points!

      On that basis given I received a letter on 15 September, I will be asking Amex to give me £20 (October + November) as I could have used the benefit in the first two weeks of November). I’m certain they’ll give it to me without too
      much of a pushback.

      • JDB says:

        16 Sep16 September 07:16

        You don’t appear to have read the whole agreement, but have plucked selected parts that actually don’t even relate to this type of change; plus ça change.

• Brian78 says:

  15 Sep15 September 19:34

  15% of flights being altered at Heathrow on Monday. No compo if you’re impacted apparently

  • Points Hound says:

    15 Sep15 September 23:08

    What’s that got to do with Amex?

    • Brian78 says:

      16 Sep16 September 06:58

      Someone might have booked a 2-4-1 flight with an Amex for Monday.

• James says:

  16 Sep16 September 08:33

  I spoke on chat to Amex yesterday saying I was considering leaving due to losing the benefit – offered me 35k points to stay. Easy peasy.

• SRTravels says:

  28 Sep28 September 21:04

  Well. Having struggled to make use of this credit the entire time I have had my card I tried my luck and managed to use it tonight. Driver was an absolute tool! Drove way too fast and got in a road rage incident with another car. Good riddance. Amex product managers, if you read this, please implement Uber credits in the UK!!

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