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American Express Platinum drops the monthly £10 Addison Lee credit

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With bad timing – since we did an article on the current crazy ‘60,000 points + £200’ American Express Platinum sign-up bonus yesterdayAmerican Express has removed the monthly £10 Addison Lee credit.

You can still claim it for a ride by 30th September, but the offer will then cease.

The letter being sent out to cardholders puts the blame for this change squarely at the feet of Addison Lee.

Addison Lee ends American Express Platinum card £10 benefit

In reality, given that it has been virtually impossible to get an Addison Lee ride since the pandemic started, this will not be a great loss. I couldn’t even book rides from West London to Heathrow with two days advance notice. It seems that the vast majority of AddLee drivers decided during covid that a life delivering Amazon parcels or online groceries was a better option.

The credit was also hopeless, of course, if you lived outside London or one of the cities where AddLee had a co-brand operation.

There is no word of a replacement benefit. In the US, holders of American Express Platinum get $200 per year to spend at Uber or Uber Eats ($15/month, with $35 in December) which would be a substantial improvement if it launched here.


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Comments (48)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mouse says:

    Finally gave up on Addison Lee for good a couple of weeks ago after landing at Heathrow to find out that my pre-booked trip hadn’t been allocated a driver and had little prospect of having one allocated in the next hour. The difficulty in making bookings was annoying but their failing to fulfil them was the final straw.

  • Maurits Kalff says:

    I have never succeeded in booking a car with Addison Lee. It’s a shame, because it was an important factor to choose American Express platinum. Hopefully Uber or Bolt are considered.

    • Thywillbedone says:

      Uber on the decline too …takes much longer to make a booking, bookings randomly cancelled (presumably the driver finds a more lucrative job possibly with another app), prices up etc etc. I use Wheely for airport runs …not cheap but thus far has always been reliable.

      • Mat says:

        While that may be applicable to London trips, Uber or Bolt credits would be really useful for the trips abroad where it’s still cheaper and you’re more likely to find a driver. That’s if Amex would allow spend in other currencies.

        • Thywillbedone says:

          My only overseas data points for Uber in recent times were in Brussels where I failed on several attempts to get an Uber (various times of the day, trying Uber Exec etc) leaving me having to make a dash for the Eurostar when let down by a driver who had accepted the ride.

          • David says:

            You could have just used a taxi, or are you able to function without the aid of your phone?

        • Distichon says:

          Even if it ended up being domestic-use only, it would still be infinitely more useful than AL for people who don’t happen to live in London…

      • mynameisjonny says:

        This was definitely the case for a long while but I think Uber has improved a lot over the last few months. Rarely have issues with it now in Z1/Z2 London.

      • illuminatus says:

        Uber is definitely on the decline – it’s much better than it was 12m ago, but equally much worse than it was before – or even during – the ‘pandemic’.

        Wheels so far has been flawless. Too expensive imo for daily trips, but well worth it for airport journeys.

  • John says:

    The guy 2 doors from me is an Addison Lee driver and I see him driving off at 6am 5 days a week and back at 5pm, so it seems like there is plenty of work or he’s too scared to tell his wife that he isn’t making and money

    • Andrew J says:

      There’s plenty of work, not enough drivers that’s the problem.

      • Dan says:

        Yup. Definitely a similar problem with Uber outside London too. Can’t get a car for love nor money on a Friday/Saturday night

    • James says:

      You ever watched Fake Taxi? His name isn’t John, is it?

    • Gordon says:

      @John I bet that there is no crime on your street due to your neighbourhood watch skills….

    • StanTheMan says:

      Do you monitor him the other 2 days of the week ? Or are you putting a wheel clamp on his car at the weekend?

  • Gilly Gold says:

    McLaren tour amazing experience. Starts mid morning with refreshments and luncheon included. I would say approximately a three and a half hour experience with McLaren guest experience staff showing you around in small groups (six of us). To me, worth every point. I have visited three times. Goody bag and professional photo included. The building is amazing as well as the experience as you see the production area for McLaren as well as the iconic racing cars over the years and view the current race car engineering area.

  • NFH says:

    I agree that the Addison Lee benefit has been useless for a long while. The last time I successfully used it was a pre-booked trip from LHR T5 to Canary Wharf one year ago. The prices for short trips can be extortionate, for example >£40 from LCY to Canary Wharf, so the DLR is far more attractive even with the Amex £10 credit.

  • Gagravarr says:

    Do we know if the Addison Lee benefit was funded by Amex or AL themselves? Should be fairly easy to replace if Amex paid, much less likely if Addison Lee used to pay and a new self-funding offer is needed to replace it…

  • James says:

    Well I use AL at least once a month so I’m £120 down – they have had there problems but so have every cab company (pandemic / brexit). Wheely would be a good replacement- they are very reliable

  • Charlie T. says:

    Thumbs up for the service Wheely provide although too expensive for my suburban self for anything except airport transfers.

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