Maximise your Avios, air miles and hotel points

IHG loses Crowne Plaza London Albert Embankment to Hyatt

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

Hyatt has taken yet another hotel off IHG – the sixth in the UK in the last couple of years.

Whilst there has been no announcement from either IHG or Hyatt, the Crowne Plaza London Albert Embankment has suddenly appeared on the Hyatt website as Hyatt Regency London Albert Embankment.

You can see the website here.

Hyatt Regency London Albert Embankment

Interestingly there is no mention on the IHG website that the hotel is switching brands. However, no rooms are bookable after 11th January 2023.

This message appears on the hotel website:

…. which in light of this article clearly wasn’t telling the full story.

The Hyatt website is not currently accepting bookings for the hotel.

Hyatt Regency London Albert Embankment room

This switch means that Hyatt has gained two Manchester hotels, two Stratford (London) hotels, the – opening in February – Crown Plaza London Blackfriars and now Crowne Place London Albert Embankment from IHG recently.

Feedback on Crowne Plaza London Albert Embankment was never great. Whilst the location is a little out of the way, this was odd given that:

  • it only opened in 2015, and
  • some rooms have views over the River Thames

…. so let’s see what Hyatt can do to improve things. It’s another sign of Hyatt’s growing position in the UK.

World of Hyatt update – March 2023:

Get bonus points: World of Hyatt is not currently running a global promotion.

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

You will receive a 25% bonus when you buy Hyatt points by 25th March 2023.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (21)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • CamFlyer says:

    Another boost for Hyatt! I stayed at the CP Albert Embankment in May 2022. The river view room had a great view, and for a point booking the hotel overall was good value. Indeed, after reading mediocre reviews on the IC Park Lane, it seemed to be the best IHG redemption option in central London.

    I hope that there is a light refresh, however; the restaurant was overpriced for the quality.

  • DS says:

    I have a reward booking there in August, booked the day when rooms cost 16K, how do they usually handle a situation like that?

    • Daniel says:

      Depends on new owners attitude but they are unlikely to honour the booking as they won’t receive any revenue for it…and don’t expect IHG to be of ANY assistance in rebooking you elsewhere with respect to hotels deflagging…they won’t.

      I would book a flexi back up elsewhere.

    • Paul says:

      You need to rebook somewhere else and as Daniel says IHG will provide no help whatsoever. Their handling of the IC O2 covid closure is testament to just how little regard they had for customers and just how appalling IHG corporate customer service is

    • Nick says:

      Hello DS! When IHG closed the Crowne Plaza London – The City, we had a booking (cash) and they emailed me some time after closure (which we weren’t aware of either, because, it’s my understanding, that they hadn’t told anyone!) , and stated:

      “Dear xxx,
      We are writing you regarding your upcoming reservation for the Crowne Plaza London – The City. We regret to inform you that the hotel will remain closed and anticipates to re-open on 01 March 2022. Because of this, they will be unable to honor your reservation for your stay. We sincerely apologize for any inconvenience this may cause. All fees and penalties will be waived and refunded (which may be vouchers where required by local law) and will be processed directly by the hotel as soon as possible….”

      I don’t know if they’ll do the same for you, but, as others have said, don’t expect anything much from IHG in this case either!

    • Notmyrealname says:

      If you want the points back then cancel now.

      IHG will be of no help whatsover. They will not tell you nor will they easily get the point back to you.

      Had a booking in Montreal this year. Unbeknown to me the hotel switched brands. IHG did not email me to tell me of such.

      Luckily I wanted to cancel a week or so before arriving. Had a hell of a time getting the points back and had I turned up there would have been no reservation.

  • Dev says:

    Stayed at this hotel earlier in the year. Rooms were modern and although I had a lovely view of the building behind this one, I found it comfortable.

    The POTUS restaurant for breakfast had really good sausages and the spread was better than decent.

  • Nick says:

    I don’t know anything about the CP Albert Embankment, but the CP London – The City was probably the best London property that IHG had, IMHO, indeed over & above the IC Park Lane, and was pretty much the only hotel we used for some years, mainly for good location (opposite Blackfriars station with easy links), excellent staff & very reasonably priced suites at weekends.

    We’ve now moved over to the Marriott County Hall Hotel since Hyatt took it over, but it’ll be interesting to see what the property is like when it reopens in February.

  • Save East Coast Rewards says:

    Do Hyatt own these hotels (purchased off whoever owned it when it ran as an IHG franchise) or is it a case of the franchisee has decided to switch from IHG to Hyatt?

    • Rob says:

      Latter in this case although in general Hyatt is more willing to own hotels than the other chains.

  • Alan says:

    Not a good result given how expensive the higher end (ie non-Place) Hyatt properties are and how poor Hyatt’s programme is for those of us in the UK!

  • WaynedP says:

    Recently viewed a YouTube video that summarised a few interesting financial metrics for Hilton, Marriott, IHG & Hyatt all in one place/graphic slide around 07:40 but with a helpful contextual buildup from about 03:30.

    • Bagoly says:

      Their saying that Hyatt is impressive for having highest Gross Revenue per “Room” is meaningless without allowing for what proportion of those rooms are owned v franchised. USD10k per year gross income per room would not get one very far if one had to actually provide the service.
      The Hilton numbers at 04:40 are a classic example of formal accounts minimising conveyed information – more than half of revenue is “Other from managed and franchised properties” !

  • Nate1309 says:

    With Hyatt increasing its UK presence maybe they will partner with a credit card soon? 🤞🏻

    • TGLoyalty says:

      Or Atleast with Amex

    • Lady London says:

      Chase would be good

    • tw33ty says:

      With the value per Hyatt point, a uk credit card wouldn’t be as appealing as it would be along the lines of 0.3 to 0.5 per pound, ie not a clean round number, so I don’t think it would work,

      I’d be fine with a non round figure, but the figure wouldn’t appeal to the masses.

      An Amex tie in would be more of a chance than their own actual uk card I think.

      • Rob says:

        Exactly. It would literally be 1 point per £3 spent or something if they had their own Visa / MC. Better to piggy-back off Amex. It would also benefit Amex to be honest.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.