IHG loses Crowne Plaza London Albert Embankment to Hyatt

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• CamFlyer says:

  27 Dec27 December 05:14

  Another boost for Hyatt! I stayed at the CP Albert Embankment in May 2022. The river view room had a great view, and for a point booking the hotel overall was good value. Indeed, after reading mediocre reviews on the IC Park Lane, it seemed to be the best IHG redemption option in central London.

  I hope that there is a light refresh, however; the restaurant was overpriced for the quality.

• DS says:

  27 Dec27 December 06:48

  I have a reward booking there in August, booked the day when rooms cost 16K, how do they usually handle a situation like that?

  • Daniel says:

    27 Dec27 December 06:57

    Depends on new owners attitude but they are unlikely to honour the booking as they won’t receive any revenue for it…and don’t expect IHG to be of ANY assistance in rebooking you elsewhere with respect to hotels deflagging…they won’t.

    I would book a flexi back up elsewhere.

  • Paul says:

    27 Dec27 December 07:47

    You need to rebook somewhere else and as Daniel says IHG will provide no help whatsoever. Their handling of the IC O2 covid closure is testament to just how little regard they had for customers and just how appalling IHG corporate customer service is

  • Nick says:

    27 Dec27 December 08:21

    Hello DS! When IHG closed the Crowne Plaza London – The City, we had a booking (cash) and they emailed me some time after closure (which we weren’t aware of either, because, it’s my understanding, that they hadn’t told anyone!) , and stated:

    “Dear xxx,
    We are writing you regarding your upcoming reservation for the Crowne Plaza London – The City. We regret to inform you that the hotel will remain closed and anticipates to re-open on 01 March 2022. Because of this, they will be unable to honor your reservation for your stay. We sincerely apologize for any inconvenience this may cause. All fees and penalties will be waived and refunded (which may be vouchers where required by local law) and will be processed directly by the hotel as soon as possible….”

    I don’t know if they’ll do the same for you, but, as others have said, don’t expect anything much from IHG in this case either!

  • Notmyrealname says:

    27 Dec27 December 08:53

    If you want the points back then cancel now.

    IHG will be of no help whatsover. They will not tell you nor will they easily get the point back to you.

    Had a booking in Montreal this year. Unbeknown to me the hotel switched brands. IHG did not email me to tell me of such.

    Luckily I wanted to cancel a week or so before arriving. Had a hell of a time getting the points back and had I turned up there would have been no reservation.

• Dev says:

  27 Dec27 December 07:34

  Stayed at this hotel earlier in the year. Rooms were modern and although I had a lovely view of the building behind this one, I found it comfortable.

  The POTUS restaurant for breakfast had really good sausages and the spread was better than decent.

• Nick says:

  27 Dec27 December 07:54

  I don’t know anything about the CP Albert Embankment, but the CP London – The City was probably the best London property that IHG had, IMHO, indeed over & above the IC Park Lane, and was pretty much the only hotel we used for some years, mainly for good location (opposite Blackfriars station with easy links), excellent staff & very reasonably priced suites at weekends.

  We’ve now moved over to the Marriott County Hall Hotel since Hyatt took it over, but it’ll be interesting to see what the property is like when it reopens in February.

• Save East Coast Rewards says:

  27 Dec27 December 08:30

  Do Hyatt own these hotels (purchased off whoever owned it when it ran as an IHG franchise) or is it a case of the franchisee has decided to switch from IHG to Hyatt?

  • Rob says:

    27 Dec27 December 10:23

    Latter in this case although in general Hyatt is more willing to own hotels than the other chains.

• Alan says:

  27 Dec27 December 09:02

  Not a good result given how expensive the higher end (ie non-Place) Hyatt properties are and how poor Hyatt’s programme is for those of us in the UK!

• WaynedP says:

  27 Dec27 December 09:08

  Recently viewed a YouTube video that summarised a few interesting financial metrics for Hilton, Marriott, IHG & Hyatt all in one place/graphic slide around 07:40 but with a helpful contextual buildup from about 03:30.

  https://youtu.be/-IdQ0sXCbxE

  • Bagoly says:

    27 Dec27 December 09:56

    Their saying that Hyatt is impressive for having highest Gross Revenue per “Room” is meaningless without allowing for what proportion of those rooms are owned v franchised. USD10k per year gross income per room would not get one very far if one had to actually provide the service.
    The Hilton numbers at 04:40 are a classic example of formal accounts minimising conveyed information – more than half of revenue is “Other from managed and franchised properties” !

• Nate1309 says:

  27 Dec27 December 11:52

  With Hyatt increasing its UK presence maybe they will partner with a credit card soon? 🤞🏻

  • TGLoyalty says:

    27 Dec27 December 14:19

    Or Atleast with Amex

  • Lady London says:

    27 Dec27 December 17:20

    Chase would be good

  • tw33ty says:

    27 Dec27 December 23:46

    With the value per Hyatt point, a uk credit card wouldn’t be as appealing as it would be along the lines of 0.3 to 0.5 per pound, ie not a clean round number, so I don’t think it would work,

    I’d be fine with a non round figure, but the figure wouldn’t appeal to the masses.

    An Amex tie in would be more of a chance than their own actual uk card I think.

    • Rob says:

      28 Dec28 December 09:28

      Exactly. It would literally be 1 point per £3 spent or something if they had their own Visa / MC. Better to piggy-back off Amex. It would also benefit Amex to be honest.

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