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Review: the JW Marriott Grosvenor House hotel, London

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This is our review of the JW Marriott Grosvenor House hotel on Park Lane, London.

The JW Marriott Grosvenor House (not to be confused with the nearby London Marriott Grosvenor Square) opened 94 years ago and is a stalwart of the Mayfair 5 star hotel scene.

The hotel has a long history of serving afternoon tea and my daughter and I were invited to stay overnight at the hotel and try the children’s ‘Grover’s Afternoon Tea’.

Review: the JW Marriott Grosvenor House hotel, London

Where is the JW Marriott Grosvenor House?

Grosvenor House is situated on Park Lane and overlooks Hyde Park, or rather the Winter Wonderland amusement park if you visit just before Christmas as I did. It is less than 5 minutes’ walk from Marble Arch tube station and is walking distance from Bond Street and Oxford Street. Ultimately, it’s a very central location, a walk or short tube ride away from most central London attractions.


The main entrance to the hotel is impressive, with a short driveway lined with expensive cars and the odd taxi.

This entrance is off a side road that runs parallel to Park Lane. If you arrive at the hotel from Marble Arch or Park Lane you actually enter the back of the hotel. It is, however, very easy to walk through to the main entrance and there are helpful doormen at both entrances available to point you in the right direction.

Review: the JW Marriott Grosvenor House hotel, London

Check-in was very smooth and didn’t take long. We were directed to our room on the 2nd floor via some gold lifts, and found our bedroom very quickly

Bedrooms at JW Marriott Grosvenor House

I had asked for a twin room and a travel cot and I was pleased to find the room as I requested – my personal experience of requesting travel cots is that it’s 50/50 that they are there when you arrive.

This room is sold as a Family Room and was sizeable, with plenty of space to move about.

Review: the JW Marriott Grosvenor House hotel, London

There were two decent sized windows. Whilst Hyde Park could be seen, it was over a less glamourous view of the air conditioning and ventilation units.

The overall room decor was a little on the bland side for my personal taste, but everything was fresh and seemingly recently painted and I liked the heavy light-blocking curtains.

The beds were small doubles which I found very comfortable with plenty of pillows on each. There wasn’t an easily accessible plug socket between the beds so I had to charge my phone at the desk which was not ideal.

I was delighted by the child-sized dressing gown and mini slippers with Grosvenor House’s signature children’s icon, Grover the English Bulldog. I kept the slippers as they were rather adorable and seemingly single-use.

Review: the JW Marriott Grosvenor House hotel, London

Facing the beds was a TV on a large cabinet containing the mini fridge and tea-making bits and pieces, along with some glasses. There was no coffee machine, but there was a small kettle with packets of instant coffee and coffee. I have become used to having a coffee machine at 5* hotels so I was a little surprised by this and think it is an enhancement the hotel should consider.

Review: the JW Marriott Grosvenor House hotel, London

There was a good desk with plenty of plug sockets and lots of room for a laptop. I liked that it had a desk lamp too, which I find are useful but not a given in a hotel room.

Review: the JW Marriott Grosvenor House hotel, London

This room won hands down for storage over any other hotel room I’ve stayed in (including, amazingly, the mega-suite I had in Bangkok).

Review: the JW Marriott Grosvenor House hotel, London

The wardrobes stretched across the full length of the room, effectively the size of three wardrobes side-by-side. They housed a safe, ironing board, hairdryer, umbrella and still had lots of room to spare.

The bathroom

Now I have to admit that this bathroom was pretty challenging to photograph, and whilst I did my best by climbing on a windowsill, the photos don’t capture the shower in particular.

Running along the width of the bedroom and entered through a small entrance area by the room’s front door, the bathroom was long and thin. There was a large double shower running along half of the room, which was roomy and had nicely powerful, flexible showerhead.

Review: the JW Marriott Grosvenor House hotel, London

There was just a single basin. Whilst I would have preferred a bigger wash basin or double sink, there was a useful wide ledge running next to the unit where you could store several washbags.

Dinner at JW Marriott Grosvenor House

There are three restaurants at JW Marriott Grosvenor House: JW Steakhouse, Corrigan’s Mayfair, serving “quintessential British and Irish dishes” and Ruya London, specialising in Anatolian cuisine. We had a table reserved at the JW Steakhouse for dinner, which as the name would indicate, specialises in American steaks and bourbons.

I’ll be honest, we did find it a bit strange looking at a menu of imported American steaks when you can easily find high-quality British beef, and my guest was keen to select from the small selection of more local options. As a fish-eating veggie, I had less of a moral quandary but surprisingly for a steakhouse, plenty to choose from.

Review: the JW Marriott Grosvenor House hotel, London

I had an enormous plate of smoked salmon to start which was excellent.

Review: the JW Marriott Grosvenor House hotel, London

My guest had scallops, but did find them a little salty.

Review: the JW Marriott Grosvenor House hotel, London

My guest went for the fillet steak – they come in a variety of sizes and she wanted a a small 6oz.

I had a lentil chilli which was hearty and warming (not pictured).

We were far too full for dessert, although we enjoyed a glass of wine instead from the restaurant’s large wine list.

Breakfast was also hosted at the JW Steakhouse the following morning. Both my companion and I went for the buffet breakfast, which was really very good. There was plenty of choice and it was very neatly laid out.

Review: the JW Marriott Grosvenor House hotel, London

Unlike dinner, efforts had clearly been made to use quality UK suppliers for the hot food, such as the Chiswick-based Macken Brothers for the sausages and St Ewes eggs.

Review: the JW Marriott Grosvenor House hotel, London
Just one end of the bakery table

The bakery section was plentiful. After such a big dinner, I fought the urge to go for a delicious looking Chelsea bun.

Review: the JW Marriott Grosvenor House hotel, London
Cold meats, yoghurts and granola

Special shout-out to the homemade granola – it was really very good.

Review: the JW Marriott Grosvenor House hotel, London

My daughter really enjoyed the selection of fresh fruit.

My only ‘complaint’ was that there was an excellent smoothie selection, but located on the opposite side of the large dining room to all the other food. I only discovered this at the very end of breakfast.

Afternoon Tea at the JW Marriott Grosvenor House

Afternoon tea is hosted in the Park Room at Grosvenor House, a beautiful room that faces towards Hyde Park. It is a popular spot, particularly in the weeks leading up to Christmas and was pretty busy so you need to allow enough time to relax and enjoy it..

Review: the JW Marriott Grosvenor House hotel, London
The Park Room

My companions and I enjoyed the Festive Afternoon Tea, which was a lovely way to get into the Christmas spirit and to stretch our stomachs in preparation.

Review: the JW Marriott Grosvenor House hotel, London

The tea featured a fun amuse-bouche of cranberry and candy floss.

Review: the JW Marriott Grosvenor House hotel, London
Afternoon tea (with my mother-in-law hiding behind a napkin)

There was a large selection of jams, with some less-common flavours such as rhubarb and ginger and rose petal.

The Festive tea comes with the usual scones and sandwiches.

Review: the JW Marriott Grosvenor House hotel, London
Vegetarian selection

However, the cakes were certainly festive and featured a carrot cake snowman and Christmas cake ‘santa’. They were very good.

Review: the JW Marriott Grosvenor House hotel, London

My daughter had the Grover Children’s Tea, a specific menu and experience for children under 12.

Review: the JW Marriott Grosvenor House hotel, London
Children’s place setting for afternoon tea

She was given her own special place setting, with an adorable dog to take home (who has swiftly become a firm favourite of hers) and a little jigsaw. The children’s menu comes with a set of dog themed cakes, such as a dog-shaped chocolate mousse cake.

We had to have doggy bags as there was so much food, and it was all delicious. The tea menu itself was very extensive with a huge array of leaf teas, herbal teas, green teas and so on.


As a place to stay with a family, I felt the JW Marriott Grosvenor House hit all the marks. The family room was a really good size and additions like the mini dressing gown and slippers were really thoughtful and useful.

I thought the breakfast was particularly good for a hotel of Grosvenor House’s size, and we really enjoyed it.

For an upmarket afternoon tea, especially in the lead-up to Christmas, the Park Room was ideal and the children’s version looked excellent. As my daughter is still quite little, we ended up just giving her the sandwiches and in some ways it was wasted on her. However, for an older child, I think it would be a really wonderful special treat and I hope to take my daughter there when she’s a bit older.

Rooms start at around £370 for Marriott Bonvoy members, with a Family Room starting at about £475, but clearly this moves around sharply from week to week. In terms of redemptions, a stay in a Family Room like mine seems to hover around 85,000 Marriott Bonvoy points.

You can see more about the hotel at their website here.

Thanks very much to Aria and the team at the JW Marriott Grosvenor for their hospitality.

How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (March 2023)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

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and for small business owners:

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. The bonus on American Express Business Gold is increased to 60,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

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Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (54)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Richie says:

    Not having a plug socket near the bed, a coffee machine and a small bit of christmas decoration in the room really is poor at this level of hotel.

    • TGLoyalty says:

      I stayed before Xmas completely agree on the coffee machine … a hotel at this price point should 100% have some sort of pod machine. My suite didn’t even have the tea bags / coffee sachets I did phone to request TWICE but nothing turned up.

      Check in and check out was an absolute shambles with people waiting for 30 mins at around 3-4pm with not a single person on the desk. This wasn’t just a one off as it was exactly the same the next day (there were lots of people walking smiling around but no one actually checking in guests, it was bizarre) The manager was pretty rude when it was bought to her attention and blamed short staffing … seemed like lack of training than short on people!

      My room did have a two phone wireless charger which also had a usb port so sort of made up for no bedside plugs.

      The rooms are quite nice the bed is great and the location is pretty good too however the staff / training is below par.

      • Mark Smith says:

        My thought exactly. Pod machines are a lot more mainstream now than they were 5/10 years ago and it would seem like a small outlay for the machines to make the room feel a lot more upmarket

  • S says:

    I know it’s London but I can’t help but think I’d be grumpy if I paid 400 a night for that

  • jj says:

    I have often visited this hotel for dinners in the huge basement function room that is possibly the largest in London for industry black tie events.

    I have to say that I have always felt very sorry for the hotel guests on these occasions. 1000+ (mostly) blokes in varying degrees of intoxication and generally with a huge level of entitlement swamp the bars and reception area before and after the dinner to catch up on industry gossip and build relationships with clients.

    Anyone staying there for leisure should check the calendar very carefully.

    • David says:

      Funny. But be careful what you say, at least one of those blokes is lurking here.

  • GrumpyDutchman says:

    We stayed between Christmas and New Year and I must say we had a complete opposite experience.
    We (family of 3) has it booked on points and made it clear in the reservation that we would require an adoption all bed.
    I even contacted the hotel the day before to make sure that was al in order.
    Unfortunately after check in (which wasn’t a great experience either) and arriving at our room, it wasn’t setup for three people.
    The bathroom looked tired and the grout between the tiles was missing and mouldy in places.
    After going back down to reception they agreed to move us to a higher floor, but again to a room that was not setup for three people.
    The bathroom was cleaned very badly (hairs in the bath and around the sink)
    We asked them to sort it whilst we went out for dinner (extra bed and bathroom)
    On return that’s what they had done but still no extra towels/bathrobe/glass/cups/slippers/ etc etc.
    The room was still setup for 2 people.
    I find it amazing they only give you instant coffee in the “lower” category rooms (apparently all the suites have a nespreso machine?)
    After speaking to the duty manager they managed to sort out a few things (towels, robe etc) but nothing was done to make us feel a bit more welcome. Instead they blamed their housekeeping department for not making sure things were done properly.
    I really did feel that we were valued less because we were staying on points (I wasn’t the only guest feeling that way based on a man complaining whilst I was at the reception.
    I will not go back to this place.

  • Lady London says:

    Yes, due to the volume of rooms it’s very much had to be an event hotel. The ballroom used to be known as the biggest in London ie nowadays, event space, for things like the Grosvenor House Antiques Fair. Historically it was not known for very good service, reception areas could be overwhelmed by monster groups.

    ISTR reading Margaret the Duchess of Argyll was finally legally thrown out from one of the residential apartments the Grosvenor House had, when they refurbished (refurbishment at that time being very much needed).

    They used to offer very good corporate rates though and I’d suspect they still do.

  • Jack says:

    Looks incredibly overpriced, even by London standards.

  • John T says:

    Looking at the menu online, the presentation of that steak for £38 is embarrassing. It looks like something your Mother would throw together for a weeknight meal after a busy day at work, not a signature dish at a five star hotel.
    Afternoon tea looks great, to be fair.

    • JayJay says:

      I agree. Apart from the afternoon tea the rest looks decidedly sub par for a supposed 5 star hotel and very overpriced. I actually checked the hotel website to be sure it is five stars. And I’m no chef but I would plate that steak up more attractively at home.

      • Bagoly says:

        Tea used to be by far the best value meal at most top London hotels, but now some of them are setting ridiculous prices – £63 at the Grosvenor House, and £92 at the Dorchester.
        I see that the Ritz now does 5 sittings per day (but in the basement)!

  • Jason says:

    My experience in this hotel has always been excellent as a Marriott ambassador member this is the one hotel that I have always been upgraded. Every room I personally have stayed in has had a Nespresso coffee machine. I have however only had executive rooms and upwards, Im very surprised that all of the rooms do not have them. I would also recommend anyone with status stay in there as the executive lounge is excellent great breakfast and evening food served along with I believe four hours of Prosecco, beers, wines and spirits.
    My experience of customer service there has always been excellent.

    • TJ says:

      I stayed here recently. The executive lounge is large and probably the best thing about this hotel. Here they served breakfast between 07:00-11:00, afternoon ‘delights’ between 13:30-16:30 (e.g. cream tea with some very decent scones), and evening canapés between 18:00-20:00 (alcoholic drinks were served from 17:30-21:30).

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