British Airways lounge at Edinburgh Airport to close on Sunday for refurbishment

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• Kathy M says:

  25 Nov25 November 08:26

  Again slow, but did get 10k AVIOS for uncomfortable journey ( moved from prebooked seats , separated, in window seats surrounded by small children and toys making it very difficult to get out). Return of seat booking payment was rapid, and they did not have to give more.
  Re how much to say, I did praise the pilot for not giving way to the airports demands to board us two hours earlier (Gatwick was closed for a short time for weather) and wonder if the positive spin helped. Numerous small children were doing zombies around the waiting area, so were suitably quiet once boarded.
  I know now to avoid Weekend flights if possible.

• PeterK says:

  25 Nov25 November 08:36

  My son, who was gold in Sept and silver in Oct is still waiting for 2 lots of EU/UK compensation from two consecutive days of cancellation of LHRDFW on the A380, plus one nights hotac as BA couldn’t provide a hotel on the second night. Flights were mid-September. Hold bags weren’t returned after the first canx so there were some incidental expenses too. Very poor service.

  • supergraeme says:

    25 Nov25 November 09:07

    I’d love to understand what makes them so efficient with my claim in September where they paid in six days and so poor with your son’s claim. His sounds as cut-and-dried as mine.

• FlyingBadger says:

  25 Nov25 November 08:40

  Do you have to submit separate claims for Eu261 and Avios reimbursement for a delayed flight being in economy rather than business? We were delayed coming back from Turkey at the beginning of September due to a technical issue. BA responded last week confirming the EU261 compensation and have paid up but ignored the second part of my claim for the return of the difference in Avios between business and economy. I guess I’ll have to submit a second claim referencing the first now to try again to get the Avios back.

  • Rob says:

    25 Nov25 November 08:57

    I made 2 separate claims

    • FlyingBadger says:

      25 Nov25 November 09:25

      I saw that which is what led to my question. Wondering if it had to be handled by two separate teams who couldn’t pass claims from one to the other.

      • The other Kevin says:

        25 Nov25 November 09:54

        Same for me. Claimed for compensation, expenses and downgrade for both myself and my wife on one claim. Receive comp for me and expenses for both of us after 8 weeks but no EC261 compensation for my wife or any downgrade compensation. Looks like another 2 claims will be needed.

        • CherylD says:

          25 Nov25 November 15:49

          Re the downgrade : Was it an Avios seat or part pay? If the former did they give you 75% of Avios and taxes? ( if it was long haul)

• Chris R says:

  25 Nov25 November 08:41

  I’m around £2k out of pocket due to a BA diversion in Sep. Zero response or update from them. Reassuring to hear others are in the same boat.

  • Richie says:

    25 Nov25 November 08:57

    Florence or Gibralter?

    • Chris R says:

      25 Nov25 November 11:15

      Orlando. Ended up in Miami.
      No luggage for 4 days to add to the joy

• Chris Huggett says:

  25 Nov25 November 08:48

  One of my travelling companions is GGL and I am Gold. We have put in for 3 claims this year with BA, for the same things on the same flights claiming separately on the same day. He got his paid within a week, mine were more like 1-2 months and that was after some ‘ prompting’ from me. So it looks like it depends on your status.

• Tonya says:

  25 Nov25 November 09:00

  We had flights cancelled on June 21st BA London Heathrow to Tokyo Haneda. Our flights were cancelled less than 24 hours before travel with no notice given. Initially, BA tried to downgrade us from Club Word to an indirect economy BA flight to Paris and then a JAL Premium Economy flight to Haneda which we declined. We were eventually put on flight via Doha arrived 11 hours (to Narita, not Haneda!) later than scheduled making us miss our train to Kyoto and having to spend the night at a Narita hotel. Absolute nightmare. Claim for compensation was put in after our return on July 12th. Other than a claim reference, we have heard nothing from BA. Have e-mailed them several times, but keep being told there is a backlog. I have now sent our claim to CEDR who have taken up our claim and given BA until December 7th to respond. Just a very disappointing experience with BA from beginning to end.

  There seems to be no logic on how claims are being paid out. Some have been waiting months if not over a year. Some claims are paid straightaway.

  • Jon says:

    25 Nov25 November 10:37

    Our flight to Haneda on 18th May at 9.30 am was cancelled, we got an email at 6pm on 17th. We were initially rebooked on the direct JAL flight at 5.30pm on 18th in economy. When we rang BA we were told there was nothing else available, luckily I was at home and searched and found Finnair flights via Helsinki in CE/CW with a 5 hour layover (very comfortable lounge in Helsinki!).We left 2 hours earlier and arrived around 5 hours later than originally planned. I put the claim in whilst we were away and it was paid on 14th June. Don’t know why my claim was paid so quickly.

    • Tonya says:

      25 Nov25 November 22:40

      Was it BA007? Apparently, BA has been cancelling that flight often due to lack of aircraft.

      Funny, we were originally booked to go with Finnair (we used Avios), but about 3 weeks before our flight 3 direct flights in CW opened up so we chose to go direct. BIG MISTAKE! However, our replacement flights with Qatar were great, but we had to insist as BA really made no effort to get us new flights. We did fly Finnair for our inbound with the new seats which was nice.

      There is no logic in manner BA pays claims. Some get paid really quick and others like me wait for months.

• TK says:

  25 Nov25 November 09:06

  LCY to BER (econ) – voluntarily offloaded from last flight of the day. Hotel, dinner and rebooked for morning flight. Also agree for non refundable hotel night in BER to be covered. Given printed paper with information and email address for “denied boarding due to oversales” team to make claim. Emailed 28 Sept 2023. Acknowledged 1 Oct and normal claim set up by agent on the portal. Paid 18 Oct.

  BER to LCY return (club) – 5 hour delay. Claim made through portal 3 Oct. Acknowledged 4 Nov. Paid 8 Nov.

  Not a great long weekend in terms of travel but it was for leisure, we were flexible and we pocketed just under £1k for what were two avois return flights.

• Adam says:

  25 Nov25 November 09:14

  Hey Rob,
  If the downgrade happens when using a BA upgrade voucher or BAPP voucher then how should be the compensation calculated?
  How would you incorporate the voucher value in the compensation? Any ideas or anecdotes?
  Regards,
  Adam

  • Rob says:

    25 Nov25 November 09:19

    Both tickets are treated as if no voucher used. If BA disagrees you go to CEDR and claim 75% x current cash cost of an Avios. Leads to a 4-figure payment each.

    • FlyingBadger says:

      25 Nov25 November 09:29

      Can you expand on the explanation of this, particularly “current cash cost of an Avios”? Or is there an article you can point me to?

      • Rob says:

        25 Nov25 November 09:33

        1. BA says the 2nd ticket was free so you can whistle
        2. You go to CEDR and claim 75% of the Avios cost of that ticket (had it not been free) as downgrade compensation
        3. CEDR can only award cash, so you tell them to value the Avios at what BA sells them for to members (1.8p or whatever)
        4. You get a pile of cash

        • FlyingBadger says:

          25 Nov25 November 09:54

          Perfect thanks.

        • Nigel Cad says:

          25 Nov25 November 12:04

          I paid 90k avios for a return trip to Delhi on club and my 2:4:1 voucher (single flyer) downgraded to PE on outbound and offered £200 cash or £300 voucher. Before I accept/ decline offer, I’m wondering what I’m entitled to.

          Only had 22.5k avios returned so far (difference in Avios) and expecting c£60 in taxes to be refunded.

          Any help greatly appreciated. Fed up now so very tempted to escalate.

        • Rob says:

          25 Nov25 November 12:13

          You get 75% of half of what you paid (representing one leg) plus tax difference.

        • Adam says:

          25 Nov25 November 16:48

          Thanks Rob, really helpful.
          Have you been in this situation before?

  • Lady London says:

    25 Nov25 November 14:54

    Just to make sure Adam you claim 2x what Rob said, in total.

    First for your seat PLUS the exact same again for the 241 seat.

    • Adam says:

      25 Nov25 November 16:53

      Thanks @Lady London 👍🏼

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