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Review: the Park Hyatt Zurich hotel

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This is our review of the Park Hyatt Zurich hotel.

Coming back from Lake Constance from a 50th birthday party, I stopped over in Zurich for two nights to continue our unofficial series of reviews of the best Park Hyatt hotels in Europe.

Over the last couple of years we have looked at Park Hyatt Vienna (review) and Park Hyatt Milan (review). Rob is due to visit Park Hyatt Paris Vendome in October. Zurich and Istanbul are the only other Park Hyatt properties in Europe until Park Hyatt London Riverside opens in October.

Park Hyatt provided my room for two nights. HfP paid for all other expenses.

Park Hyatt Zurich Entrance

Where is Park Hyatt Zurich?

I arrived by train from Lake Constance at the main train station, which is also where your train would arrive if you came in from the airport. With my wheely suitcase I walked to the hotel but it is a relatively long stroll and you might find a taxi to be the better option.

What I loved about the location of the Park Hyatt is that it is just 200 metres from the lake. In high summer this offers you the opportunity to try outdoor swimming in the public bathing area (I would have tried it but the weather was freezing for June). The location is also very good for Bahnhofstrasse shopping, business, the old town, the key museums and the opera house.

As you can see above the hotel is a large modern building which occupies an entire block. Occupancy was high when I was there and the entrance was a constant stream of vehicles picking up or dropping off guests.

Park Hyatt Zurich lobby

You enter the hotel through revolving doors and are greeted by the exceptionally friendly and helpful doormen and concierge. I should say now that service in general was excellent across the entire hotel.

Park Hyatt Zurich Concierge

After a few steps the space opens up into a large atrium with a massive metal sculpture in the centre. To the left are the check-in desks .…

Park Hyatt Zurich Front Desk

…. and to the right is the lounge with relaxed seating on sofas and armchairs and further back dining tables. There is also a huge fireplace, albeit not lit in June.

Park Hyatt Zurich Lounge

The lounge offers all-day dining and I had one dinner and one lunch here. On both occasions I ordered the same thing – it was still white asparagus season and as a fan I needed to make the most of it! The price was CHF 38 for 350g and it was delicious.

Park Hyatt Asparagus dish

The other eating option is the Parkhuus restaurant which is high end and which I didn’t have time to try, apart from at breakfast.

For a traditional Swiss lunch I went to Zeughauskeller in the old town which I can recommend for the atmosphere and rustic food.

My room at Park Hyatt Zurich

I had a standard King Bed room on the sixth floor, which is the highest. Although the hotel is not new it is very well maintained and the rooms are no exception.

You enter via a small hallway with the well-stocked minibar, coffee machine, a selection of teas and crockery and glasses on the left. A little vase with fresh flowers was a welcoming touch.

There was also a small wardrobe (not pictured) with hanging space and a few drawers just big enough for a short stay.

My view was to an inner courtyard and very quiet.

Park Hyatt Zurich 1 King Bed one

As is often the case with Park Hyatt hotels, the interior used a lot of wood which creates a warm atmosphere. On the left of the picture below you can see sliding panels to the bathroom.

Park Hyatt Zurich 1 King Bed two

The room was a good size with a table (instead of a desk), an armchair and a comfortable chaise longue.

Next to my bed were USB-A and Swiss plug sockets which I wasn’t quite prepared for – they are not the same as standard two-pin European ones. Luckily, there was one converter for English plugs in the room and reception sent a second one up.

Park Hyatt Zurich 1 King Bed three

When I came back to the room in the evening I had a lovely surprise awaiting me. On the table was a small bottle of champagne, fruit and various Swiss chocolates. This lovely chocolate milk cow here would cost you CHF 80 if you bought it for cash (not a bargain!).

It is possible that I only received this because I was reviewing the hotel, but given the rates here (£1,000 per night on busy dates), perhaps not.

Park Hyatt Zurich 1 King Bed four

The marble bathroom had one sink and a toilet to the left. The amenities, in large bottles, were from Le Labo – Bergamotte 22 is their signature scent. I also noticed a small black towel for make up removal which was very handy.

Park Hyatt Zurich 1 King Bed five

To the right is the shower and a bath tub. I opened the sliding panels for the picture, which would allow you to have a lovely bath whilst chatting to your partner in the room.

Park Hyatt Zurich 1 King Bed six


Park Hyatt Zurich 1 King Bed seven

A Park Junior Suite

I wanted to have a look at a larger room and was shown a Junior Suite. Whilst the style and furnishings were similar to my room it offers substantially more space and storage.

Park Hyatt Zurich Junior Suite one

The seating area is particular lovely.

Park Hyatt Zurich Junior Suite two

The suite also offers a walk-in wardrobe with a small dressing table:

Park Hyatt Zurich Junior Suite three

The marble bathroom is spacious with one sink ….

Park Hyatt Zurich Junior Suite four

…. and a separate rain shower and bath.

Park Hyatt Zurich Junior Suite five

Club Olympus Spa & Fitness

The gym is not huge but very well equipped and enjoys daylight which is always a positive. Note that the back wall is a mirror which makes the gym appear larger in the photograph than it is.

If you happen to have forgotten your sports clothes the front desk will loan you a set on a complimentary basis.

Park Hyatt Zurich Gym

If you prefer some outdoor exercise the hotel offers the complimentary hire of two e-bikes parked outside the entrance. Unlike London, Zurich is good for cycling and this offers a way of seeing a bit more of the city.

Park Hyatt Zurich Bicycles

The hotel has also a small spa. There is no pool (but the lake with its dedicated swimming areas is in close proximity) but you can use two large saunas. Here is the sauna in the female changing room (there is also a steam sauna):

Park Hyatt Zurich Spa two

The relaxation room can be accessed from both the male and female changing rooms. I thought it was disappointing. The rather sober space doesn’t invite you to hang out and relax for long, in contrast to the rest of the spa and gym.

Park Hyatt Zurich Spa three

Breakfast at the Parkhuus restaurant

Breakfast is served in the Parkhuus restaurant. It is a large, bright and lovely space:

Park Hyatt Zurich breakfast one

One part, on the left of the picture, is reserved for the Wine Cellar – an atmospheric private dining and wine tasting room.

Park Hyatt Zurich breakfast two

The kitchen is open with hot and cold dishes arranged around the sides.

The selection is extensive. I am always on the look-out for local foods and there is a good selection of Swiss cheeses and Bundnerfleisch, air-dried meat which is utterly yummy (in my opinion!).

Park Hyatt breakfast three

In the middle of the restaurant are two counters, one for the fruit and yoghurts and one for bread and cakes. The fruit and veg offer was great with particular lovely strawberries. The staff were pro-active in refilling as soon as a dish became half empty.

Park Hyatt Zurich breakfast five

Here is the traditional Swiss Hefezopf, a yeast cake with apple:

Park Hyatt Zurich breakfast six

International guests are well catered for with, for example, a selection of Arabic mezze.

Coffe is made to order and there is an extensive a-la-carte breakfast menu to choose from including a Swiss farmer’s breakfast with cheese and cold cuts. I opted for Swiss Birchermuesli classic with nuts and fresh berries (CHF 13), some fruit and a slice of the Swiss Hefezopf.

Park Hyatt Zurich breakfast eight

Onyx Bar

Park Hyatt Zurich has a large bar with an extensive spirit selection. The pictures were made in daylight but it looks even better at night.

Park Hyatt Zurich Bar one

The bar is closed on Sundays but is otherwise open from 5pm to 1am.

Park Hyatt Zurich Bar two


Park Hyatt Zurich is superbly located in the city centre close to the lake, key sights and shopping. It was the perfect starting point for me to explore the city.

Despite being very busy – it was apparently at full occupancy during my stay – the hotel still felt calm and staff and service were outstanding. I also liked the understated but not under-decorated design. It reminded me a lot of Park Hyatt Hamburg where I had many stays over nearly 20 years until it closed last year (it will reopen as a Conrad in 2025).

Zurich is, unfortunately, very expensive. For weekends in August you can book the Park Hyatt for around £500 per night, but it goes well above £1,000 per night on midweek nights outside of the summer.

On peak dates you can make substantial savings by buying World of Hyatt points in a promotion, since the hotel is never more than 45,000 points per night. As long as an entry level room is bookable for cash, it will be available for points – this is Hyatt policy.

There are excellent upgrade deals for points. The Junior Suite I showed above, for example, can be booked for the cost of a standard room plus just 6,000 World of Hyatt points per night.

If you are booking for cash you may be better off booking via Emyr Thomas, our Virtuoso agent partner. Emyr can access a number of additional benefits under the Hyatt Prive scheme, including:

  • Upgrade to next category at time of booking (confirmed within 24 hours)
  • Complimentary breakfast for two
  • $100 equivalent hotel credit once per stay
  • Early check-in/late check-out, subject to availability 

To get these benefits, simply reach out to Emyr via this contact form.

PS. A sightseeing tip ….

If you looking for something ‘off the beaten track’ to visit, try Viaduct on Limmatstrasse. This hosts a number of lifestyle shops, trendy brands, interesting cafes and restaurants. Most stores are housed in the arches of the viaduct but it is definitely worth walking around the wider area.

Below is the flagship store of iconic brand Freitag which makes bags from recycled truck tarpaulin. In the middle of the store is a tower of 10 stacked containers with a viewing platform on the top. It was raining (also raining in) and I was alone as I climbed up the tower, with gaps in the structure making me a bit shaky as I went!

Markthalle Im Viaduct is also worth a visit for its impressive food selection including a British cheese deli.

Zurich Freitag shop

World of Hyatt update – July 2024:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (12)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • ayearinmx says:

    Any other advice for Zurich is welcomed as my GF is staying there for 3 nights whilst I work close-by. I’ve just told her to get the train and head for the mountains…

    • DeB2020 says:

      A day trip to Schaffhausen to see the Rhine falls and old Town is what I would recommend.

  • Joan says:

    Try restaurant Kle – lovely neighbourhood restaurant – vegan with a Michelin star 🌟. Food is amazing !

    • Mark says:

      Nice to hear Kle is good – it’s on my shortlist for any potential visit to Zürich, along with the vegetarian Neue Taverne. Decent offering for vegetarians altogether actually – I have seven options on my list, which is more than many a larger city can offer.

  • Alex says:

    Zeughauskeller was great fun when we went last year. Loved the flaming beers.

  • Peter says:

    That entrance area looks like an underpass from the early 1970s!

  • Mark says:

    As someone who has lived in Germany a couple of times, it feels almost mandatory to plump for white asparagus whenever it’s offered on a menu!

  • Joan says:

    Mark . Also recommend Dar for weekend brunch – also vegan ( I’m not vegan and tbh you’d be hard pushed to realise you were eating vegan food )
    Oh and to others looking for things to do – a 1.5 hour round trip on the passenger boat on the lake is gorgeous in the sunshine – you can have a nice glass of wine and a snack and look at the lovely views .

  • Throwawayname says:

    I have to say I recently visited Zurich and was surprised that it wasn’t anywhere near as expensive as I thought it would be. The prices at cafés, bars and restaurants were marginally, if at all, higher than in London, and supermarkets were pretty good too- meat was very expensive, but everything else wasn’t much different from what we pay in the UK. I stayed with a friend, but did look at hotels in Geneva (went there on a day trip in the end) and they weren’t too bad at all. I just stuck some random September dates for Zurich on Trivago and it seems like you can stay in a decent hotel (e.g. Hilton Garden Inn) for less than 150 francs.

    Of course, the Park Hyatt is on a different level, but I imagine it mostly works with Americans and/or corporate travellers on expenses who aren’t seeking to maximise value for money.

    • pigeon says:

      Thank the UK cost of living crisis for this…

      I went to Norway recently felt a lot cheaper than last time. Yikes.

  • Rizz says:

    Park Hyatt Zurich was one of the most disappointing PH properties I’ve stayed at. Dated feel, dark rooms, so-so breakfast. Definitely not an aspirational property in the sense in which many other PHs are in the Hyatt program. Definitely not coming back.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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