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Virgin: “25% of flights will not have any Saver seats available”

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By now, the roll out of Virgin Atlantic’s new reward pricing should be complete.

As Rhys and I are both away there is no-one around to analyse what has appeared.

I’m sure our readers have been discussing it in our forum and I suspect the comments to this article will be interesting. The highest price we’ve spotted so far is 690,000 Virgin Points return to Los Angeles in Upper Class, plus £995 of taxes and charges.

We do have some details on ‘Saver’ pricing.

We already knew that ‘Saver’ seat pricing caps would be the same as the old peak season reward pricing. This means we can map out a pricing range based on the minimum points pricing that Virgin has provided.

Here is Saver pricing for some key routes:

London to New York (one way)

  • Economy – 6,000 to 20,000 points
  • Premium – 10,500 to 27,500 points
  • Upper – 28,500 to 57,500 points

London to Miami / Manchester to Orlando (one way)

  • Economy – 7,500 to 22,500 points
  • Premium – 13,500 to 32,500 points
  • Upper – 28,500 to 57,500 points

London to Los Angeles (one way)

  • Economy – 9,000 to 25,500 points
  • Premium – 16,500 to 37,500 points
  • Upper – 40,500 to 77,500 points

Whilst, in theory, this looks like points pricing has come down, you need to remember that the airline has been running 25%, 30% and 50% ‘redemption sales’ on a very regular basis in recent years.

The lowest prices above are roughly what you would have paid in a ‘50% off redemption sale’ off-peak.

How many seats will be available at Saver pricing?

On any particular day, not many. It may look different today because a lot will have been loaded in advance for the open schedule but don’t expect those seats to be replaced.

25% of flights will have NO Saver seats at all at any point over the 11 month booking period. Full credit to Virgin Atlantic for admitting this up front.

Obviously we don’t know where we will find these 25% of flights, but you can take a guess. I suspect we will see a few routes or time periods with effectively zero Saver availability.

The airline expects that the remaining 75% of flights will – at some point during the 11 month booking window – have at least one Saver seat bookable for at least one day.

When will Saver seats open up?

We don’t know. Because Saver availability is triggered by low cash prices, I doubt that you will see them 11 months in advance. Cash prices bottom out 3-4 months before travel so I suspect this is when you will need to book.

What is happening to cancellation fees?

Because dynamic pricing means that flight pricing will change daily, it makes sense to rebook your flight every time that the price drops.

To get around this, Virgin Atlantic has increased change fees to £70 per person. This means that, realistically, it’s not worth rebooking unless your flight drops by 10,000 points.

What about taxes and charges?

We are told that taxes and charges will become variable. We don’t have much in the way of detail but in some cases they will be lower than previously.

What happens to seats which were previously available for redemption?

This is an interesting one. It’s not clear if Virgin Atlantic intended to remove existing reward inventory last night (generated under the old ‘guaranteed seats’ rule) or let it remain there and simply not add any more.

What we DO know is that 40% of seats which were bookable as reward seats yesterday were due to go up in price today. Again, we should give the airline some credit for coming clean on this.

What happens if I change an existing booking?

Don’t do it, if at all possible, unless you will save points. Any change to an existing booking will result in it repricing at the new levels which is likely to mean a substantial increase.

You can, however, still change existing bookings for the old change fee of £30 per person. I suspect subsequent changes may be charged at £70.

What does dynamic pricing look like?

We’ll let you know when we’ve had time to take a look.

However, as I have stressed in other articles this week, dynamic pricing is a smokescreen to hide the scrapping of the 12 guaranteed reward seats per flight.

You don’t need to waste time thinking about the dynamically priced seats. They are only there to satisfy the US credit card market. Yesterday there were lots of Virgin Atlantic flights without reward seats. Today the same flights have reward seats but at points prices which you will never be able to afford. Nothing has changed in terms of your ability to get on those flights.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (December 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 50,000 Membership Rewards points, which convert into 50,000 Virgin Points.

The Platinum Card from American Express

Huge 80,000 bonus points and great travel benefits – for a large fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (374)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • AviosGuy says:

    Moved points from Amex to Virgin at 8am…8 hours later still not arrived. Move them instantly yesterday. Anyone else had issues today?

    • Gerry says:

      Moved to Avianca Life Miles (from US Amex) yesterday and took around 24h to arrive – used to be instantaneous in the past. So something may be going on…

  • Super Secret Stuff says:

    Rob could you do an article along the lines of “Everything that’s wrong with booking Virgin Dynamic redemptions”. Here’s what I’ve noticed from the booking process…
    1) it shows all prices as return bookings
    2) due to 1, it flags 300k + redemptions as “saver seats” which puts people off
    3) you can’t scroll through the return dates to find better value flights
    4) requires you to be signed in which is annoying
    5) taxes subtly change between receptions and it’s hard to read (at least for me)

    • Super Secret Stuff says:

      6) as they use email based 2FA, mobile iOS doesn’t allow you autofill

      I feel like they should have a better IT manager and UX consultant

      • Benedict says:

        iOS has supported automatic 2FA completion from email for a while now. Time to update?!

    • southlondonphil says:

      Re: 4) If you’re already signed in to your Club Account page and try to book using points, it requires you log-in page AGAIN, complete with the unwieldy 2FA Email Verification Code request. Deeply annoying.

      • Rob says:

        This.

        And don’t make me click a button before you send the code.

        • LittleNick says:

          Thank you! I thought I was the only one getting incredibly frustrated with the email only 2FA! Wish they had a better option and not require it every time I search a reward seat

      • Super Secret Stuff says:

        Also incredibly frustrating

  • Aardvark says:

    I think the strategy (that was similar to BA) where you book 11 months ahead has now gone for Virgin. I think you have to bide your time until maybe some Saver Seats become available or the dynamic pricing/pts drops because of the lack of demand. We go to South Africa in Nov/Dec (less busy than Jan-Mar) and we are relatively flexible on dates (+/- 2 weeks) Thats when you may get some considerable savings. Early days though – A monitoring/waiting game!

  • Aardvark says:

    I think there may be quite a few teething problems re-dynamic pricing, does dynamic pricing compare competitor prices? Just did a comparison for 2 adults in Premium return to Joburg on the same Sept dates – Virgin £6200, BA £4200. But should be paying around £3200!

  • ed_fly says:

    I’ve been wondering what the impact of this will be on cash prices. If virgin succeed in selling significant number of points seats to US credit card holders, assume this will eat into the lower fare buckets for virgin flights? Therefore driving up cash prices? Or am I missing something here?

    • Rob says:

      It will for dynamic seats, yes, because they are effectively cash seats so booking one has the same impact on raising cash prices as booking a cash seat.

  • Dragonlady says:

    An hour on hold this morning and put through to offshore call centre( trying to use vouchers whose use seems to have changed significantly )- my call was then transferred and promptly cut off . The VS website is a complete mess ( no change there ) . Saver flights coming out at ridiculous rates. I’m trying to book seats to DEL and the points prices in UC are barmy ! You can’t tell me that all flights to DEL in the next year are virtually sold out pushing up the ‘dynamic pricing ‘?

  • Matt N says:

    My plan is to use the majority of my points to book my UC return seat and pay for premium return for my wife then use our one remaining voucher to upgrade her to UC.

    Does anyone know if there would be any extra points payable to use the voucher as a return upgrade for one person?

    I’m done with Virgin after that trip then!

    • Mark says:

      It depends on the difference between Premium and UC. Assuming you have no status (i.e. are Red members), the voucher is limited to 75,000 points value, so you’d have to pay any difference above that, and also any difference in the cash element. One thing that isn’t clear is how the difference would be calculated in the scenario where seats are available for UC, but not Premium or whether it would simply not be possible in that case.

      You may find it easier to use the voucher to upgrade both of you in one direction. That way you could make one booking in each direction.

    • Mark says:

      Reflecting further on this, you probably want to consider the difference between Premium and UC on each leg and maximise the value of the voucher up to the 75,000 limit, not forgetting that you can use it as a companion voucher instead.

      Running through the maths on it, I’m struggling to find any scenario where a single voucher used for ‘upgrade’ Premium->UC where booking 2 UC return seats works out better in terms of point savings than using it as a companion voucher. It most cases, the 75,000 limit will kick in either way and it just becomes a discount of 75,000 points against the amount required for 2xUC returns.

      What you don’t want to do is use it as an upgrade voucher where the difference between Premium and UC is less than that (either both of you on one leg or one of you across the two legs).

      • Matt N says:

        Thanks Mark. I’m silver at present so will have 150,000 ‘credit’ to use for the next booking before I drop to red in February.

        Virgin obviously think all their customers have degrees in quantum physics to be able to work out the numerous connotations!

        • Mark says:

          In that case it’s possible (in limited scenarios) that using it as an upgrade voucher could get you closer to the 150,000 in some cases, e.g. if there’s a big difference on one leg.

          E.g.

          Outbound: Premium 40,000 or UC 115,000 each
          Inbound: Premium 15,000 or UC 30,000 each

          Would be better used as an upgrade voucher for both of you on the outbound, bringing your total points requirement for the trip down to a more reasonable 140,000. Even that scenario only saves 5,000 against using it as a companion voucher though.

  • Gwyn says:

    A quick look through the opportunities to redeem miles since the introduction of dynamic pricing seems to indicate a significant increase in the miles required (specifically the LON – LAX route). I was intending to buy some Virgin Points given the 70% bonus, but if the redemption rates have changed significantly this purchase (including the bonus) no longer seems good VfM from my perspective. I would appreciate views from others ?

    • ChasP says:

      I’ve also been looking at LHR-SFO was 135k (or 55k + voucher)
      Now 99% of flights are 210k (or 135k+voucher) or more and still just over £1k in charges
      thats a pretty large increase (or devaluation )

      But there are a few flights cheaper eg 5-16th March 108.5k points + £845 charges

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